Customer Service Manager

Terrance Johnson

**** ********* **** *** *-*

Jacksonville, FL 32277 904-***-****

********.***********@*****.***

Objective: To become a vital asset to your organization by providing

excellent leadership skills, a willingness to learn and excelling beyond

the expectations of your organization.

Professional Summary

Professional with a strong background in customer service, counseling, and

training. Proven ability to direct business operations for non-profit

organizations and my Expertise is in counseling, training, and supervising

personnel. Adept at developing and implementing effective policies and

procedures. Consistent record of meeting or exceeding all goals. Highly

familiar with management, and inventory control. Excellent reporting and

communication skills.

Education

Edward Waters College Jacksonville, Florida 2010

Bachelors of Arts in Sociology

Professional Experience

Interim Facility Operations Manager - Sulzbacher Center June 2008-Present

. Oversaw daily business operations for non-profit location while

supervising staff of up to 7 people

. Held several positions during tenure, including Interim Facility

Operations Manager, Lead Advocate, Advocate and Resident Adviser

. Prepare weekly notes to identify the barriers of at risk residents and

work with senior management to identify opportunities to residents

. Manage payroll, scheduling, and customer service. Hire, train, and

supervise employees

. Prepare operational reports and supervise over 300 at-risk residents

YMCA/Prymetime - Paraprofessional/ Sport Director After School

Jacksonville, FL

August 2004- May 2008

. Created, organized and oversaw sports program at the YMCA/Prymetime

site

. Prepared and scheduled events for over 75 children

. Identify the barriers of at risk children and work with management to

identify opportunities for the child

. Provided supervision to over 75 children

Stamper's Haven Assistant Care Professional Jacksonville, FL

Jan 2001- May 2004

. Provided sufficient help including household chores and maintenance

. Prepared meals and fed up to seven clients at a time

. Responsible for providing transportation for clients

. Provided night security for facility

Military Background

1 E2 Private(1994-1996)

2

Computer Skills

MS Word, Excel, PowerPoint, Internet

Contact this candidate