Manager Project
Resume:
Michael P. O'Hara, MBA
New York, NY 10128
************@*****.***
EXPERIENCE
Stribling & Associates, New York, NY
Director Of Information Technology
*/**** – 4/2009
The head of technology organization reporting directly to the CFO. Responsible for planning department budget
(approx $750K p/a)
Manage three main offices and six satellite office infrastructures and staff of 8 (2 Help Desk, 2 Listing, 2
Networking, 2 Office Staff) along with direct interface to 3 outsourced firms
Instituted spam filtering, resulting in 90% decrease in bandwidth at main office and significant time savings for all
employees
Implemented edge network security and augmented existing anti-virus protection with enterprise spyware
applications
Migrated AS/400 Sales Report system to SQL Server & Access front-end
Built out at datacenter infrastructure at new office in Tribeca employing virtualization
Implemented a Metro Ethernet service between main offices resulting in 70x increase in speed between locations
and the Internet; also flattened networking infrastructure significantly
Implemented virtualization with MSFT Virtual Server 2005 & EMC 10CX; servers at old location were converted
from physical to virtual and dropped into EMC environment, going from 25 servers to a 4 physical hosts
Established Intranet & Help Desk sites with SharePoint 2007
Completely overhauled and upgraded backup & DR/BCP plans
Planning to set up hot DR site using servers retired due to virtualization – mid-2009
Planning to upgrade web presence with load-balanced, failover virtual servers – mid 2009
Permal Group Inc., New York, NY
IT Manager
6/2006 - 4/2007
Managed NY & Boston WAN (100 users, 10 servers) and all related infrastructure components
Was given responsibility to also handle all telecommunications January 2007
Led IT Help Desk including 1 direct report
Revamped AD architecture, including DNS, WINS, DHCP & GPO’s
Established a formal tape retention and storage program; there was none in place at my hire date
Created documentation library for all IT-related projects and processes (run book, Visios, etc)
Consolidated all fileservers onto single device to comply with SOX and parent company (Legg-Mason)
Migrated 4 SQL Servers onto single device
Streamlined purchasing process, creating digital library of all documentation
Sourced and implemented Cogent ISP service, increasing bandwidth from 4.5Mbps to 100Mbps
Did due diligence for selection of new website design firm, focusing on IT requirements and processes
Established formal Help Desk reporting and metrics
Updated all digital scanners in NY office to comply with SEC archive regulations
Enable Corp., New York, NY
Director, Network Services
5/2001-6/2006
Responsible for company’s LAN & WAN services (60 servers in DEV/QA/PROD) in a Mixed W2K/NT/UNIX
environment
Built out new datacenter including all LAN/WAN devices, AD & servers for migration to Progress DB platform.
This will eventually be the sole collocation as we retire applications
Designed & implemented enterprise backup & DR using Veritas Backup Exec, SQL/Exchange/UNIX/OFO/IDR
Agents
Implemented Double-Take for Exchange 2003
Implemented Google Mini for client BestBuy’s website
Set up high-availability website with multi-node WWW with Big-IP
Administered PIX firewall, 2600 series routers and 2900 series switches; established secure VPN connections
between HQ, two data centers, numerous clients and remote users
Michael P. O'Hara, MBA
1675 York Ave Apt 9H
New York, NY 10128
************@*****.***
Created Knowledge Base & document control Intranet using Cold Fusion MX on IIS 5.0 server
Led initiative to consolidate three office locations into one, saving company $1.1M p.a. in rent/office costs
Established 24x7 monitoring of all mission-critical servers & applications using SiteScope and automated scripts.
Pager alerts in place for notifications
Implemented & managed EDI & AS2 applications VLTrader, Lexicom & Templar T5
Implemented SAP BusinessOne to replace legacy accounting applications
Responsible for all tech support including PC builds/imaging & troubleshooting
Utility.com, Emeryville, CA (VCOM.COM, NYC)
Manager, Network & Data Operations
4/1999-2/2001
Managed a staff of 10 in data/billing operations & networking/help desk areas
Responsible for overall implementation and maintenance of the company network (50 servers in dev/qa/prod, 150
seats), a mixed W2K/NT/UNIX environment
Enterprise backup & DR using Veritas Backup Exec, SQL/Exchange/UNIX/OFO/IDR Agents
Ran high-availability website with 3-node WWW servers on Big-IP and 2-node Oracle servers with IBM SAN
Exchange 5.5 administration including OWA access
Established 24x7 monitoring of all mission-critical servers & applications using SiteScope and automated scripts
Planned and implemented migration to Windows 2000 domain
Changed billing process, which resulted in additional $50,000 in revenue
Lerner New York, New York, NY
Webmaster/Project Manager
11/1997-4/1999
Created, implemented and managed secure intranet for division of The Limited
Led successful initiative to convert all 300 users from Windows 3.x to 95/NT, a $1M project completed on time
and within budget. Supervised staff of 9 for the duration of the 6-month project
Managed four full-time consultants for help desk and IT Lab work
Responsible for migration to Y2K for all company NT/W2K servers
Managed implementation and maintenance of SMS Server for inventory and package delivery
Led migration from ArcServ to Veritas for backups/DR
Environment consisted of 35 NT/W2K servers, 300 seats and 40 remote users
Information Builders, New York, NY
Webmaster
10/1996-11/1997
Created, implemented and managed secure intranet for 15 offices in Europe and Asia
Intranet housed 200,000 document knowledge base, problem reporting & tracking system
Provided hardware/software support & training for staff
Profound (US Division of M.A.I.D. plc), New York, NY
DB A
4/1996-10/1996
Responsible for maintenance of sales database pulling records from mainframe in UK creating reports to identify
sales trends
Created Intranet for sales staff, specifically for a training knowledge base
MCI International, Rye Brook, NY
Staff Admin III
5/1993-4/1996
Managed hardware & software inventories for 800-node network
Audited build-out of computers for client community
Performed second-level support
Handled RFP's for all hardware and software purchases and price negotiation
Michael P. O'Hara, MBA
1675 York Ave Apt 9H
New York, NY 10128
************@*****.***
Level-1 Help Desk; handled software troubleshooting of desktop/mainframe applications
Created ACD call analysis spreadsheet to track performance of Help Desk staff
Staff Admin I
8/1992-5/1993
Managed hardware & software inventories for 800 node network
Audited build-out of computers for client community
Performed second-level support
EDUCATION
SUNY @ Buffalo, Buffalo, NY
Bachelor of Arts - Psychology, December 1989
Iona College, New Rochelle, NY
Master of Business (MBA) - IT, May 1996
3.5 GPA on 4-point scale
SKILLS - HARDWARE
EMC CX3-10, APC UPS, Google Mini, Barracuda, Avocent IP-Based KVM, IBM Netfinity 5000 & 5500, Dell Power Edge,
Compaq ProLiant 1200 & 2500, IBM PC-compatible, Macintosh, Sony & Seagate Power Vault & Sidewinder drives,
SonicWall Pro, BIG/IP, Cisco Switches, Cisco Routers, Cisco PIX 515/520 & ASA 5520, SecureZone 3.0, Sidewinder
5.11, Avaya Partner 18 PBX, Nortel IVB, Voiceware TSP, HP Printers
SKILLS - SOFTWARE
Windows 2000/2003/2008, EMC Navisphere, Sharepoint 2007, MS Virtual Server 2005, Windows NT, Exchange 5.5,
2000 & 2003, Blackberry Enterprise Server, Terminal Server, Cluster Server, SNA Server, SMS, IIS, Cold Fusion
Application Server, Cold Fusion Enterprise, Allaire Studio, MS Project, Backup Exec 11d, MS-Office, Adobe Photoshop,
SQL Server 2000-2005, Visio Enterprise, Cleo LexiCom AS/2, Norton Utilities, Symantec AV Corporate Edition,
PCAnywhere, RemotelyANYWHERE, DriveImage, Crystal Reports Professional, SQL Server Enterprise Manager, Oracle
8i Enterprise, Oracle Enterprise Manager, WebTrends, SonicWall VPN, Cisco VPN, Site Scope, DeepMetrix LiveStats
6.2, SupportMagic, GFI Faxmaker, Double-Take, PerTrack, Patch Authority
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