Manager Customer Service

Ishmael A. Moreno

**** ****** ***** *****• Austin, Texas 78745 • 512-***-**** cell 512-***-****

***********@*****.***

OBJECTIVE

To secure employment that will fully utilize my experience and skills as a criminal justice major in

the business or law enforcement field. I wish to join a challenging workplace that offers opportunities for

both advancement and growth.

PROFILE

• Energetic and dependable contributor with proven leadership

• Possesses strong communication and motivational skills

• Proficient in time management and organizational skills

• Excels as a team player and self starter

EDUCATION

BACHELOR OF APPLIED SCIENCES IN CRIMINAL JUSTICE,

MINOR IN FORENSICS PSYCOLOGY

TEXAS STATE UNIVERSITY SAN MARCOS, TEXAS

RELEVANT COURSES Advanced CJ Management, Juvenile Delinquency, Fundamental Criminal Law, Courts and Crime Procedures,

Police Systems and Practices, Forensic Evidence, Research and Criminal Justice, Crime Theory and Victimization, Contemporary

Legal Issues, Multi Cultural Relations, Forensic Anthropology, Cyber Crime

EXPERIENCE

IBC Bank Personal Banker Jan 2009 to July 2010

Supervisor – Luis Cardenas (Branch Manager)

6001 Airport Blvd

• Assist customers in opening new Bank accounts for checking, savings, certificates of deposits, Individual

retirement accounts, and other banking products

• Provided excellent customer services by answering questions about their accounts

• Resolved fraudulent transactions on customers account

• Worked as a team with bank Tellers to meet our required sales goals

• Cross trained and coached Tellers on selling additional services to customers

• Served as IBC representative by visiting businesses and provide an overview of available bank services in an

effort to bring in new customers Go outside the branch to different Businesses to see if they were interested

in opening accounts with IBC

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Corestaff/Guaranty Bank Loss Prevention Specialist June 2008 to Nov 2008

Supervisor Kathy Dormeyer (Loss Prevention Supervisor)

1300 South Mopac Expressway

• Assisted Guaranty Bank customers who have been the victims of fraud

• Responsible for taking fraudulent activity reports on customer’s account

• Provide customer with direction on disputing fraudulent charges on their account

• Monitor bank accounts for fraudulent activity and close accounts if necessary

• Routed dispute forms to customer s by mail, email, or fax and then to appropriate bank officer

• Assisted customers with investigation of possible fraud of their account

• Filed confirmed fraud reports through the proper bank channels

Gardner Betts Juvenile Justice Center – Juvenile Detention Officer Assistant June 2008 to June 2008

2515 South Congress Avenue

• Assisted the Juvenile detention officer with supervision of assigned juveniles

• Escorted juveniles on their daily activities including school, breakfast, and exercise periods

• Participated in the daily juvenile and counselor rehabilitation talks

• Responsible for documenting assigned juvenile’s behavior on a daily basis to ensure they stayed on track

Wells Fargo Bank Teller July

2007 to May 2008 Supervisor Carlos Rivera (Bank Manager)

3221 Red River St

• Responsible for processing daily banking transactions including deposits, withdrawals, cash

advances, and money orders

1. Provided excellent customer service to current and new customers on a daily basis

2. Required to handle large amounts of cash for deposits and delivery

3. Met daily quotas on sale goals pertaining to all banking services

4. Worked side by side with personal bankers to meet our set standard goals

Home Depot – Kitchen & Bath Sales Associate Sept 2006 to June 2007

Supervisor John Fey (Store Manager)

1200 Home Depot Blvd

• Served as a Consultant regarding Kitchen and bath related items

• Provided expert advise on technical questions regarding plumbing, vanities, sinks, toilets, showers,

and countertops

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• Maintained up to date in store information on system computer database for top order products

• Maintained accurate Home Depot product inventory to ensure availability of store products

Office of the Attorney General of Texas Child Support Division Internship Mar 2006 to July 2006

Supervisor Carmen Gutierrez (Administrative Assistant)

2101 E St. Elmo Ste 225

• Required to maintain database with current information about non paying, non custodial parents

• Contacted Custodial parent’s place of employment to verify income information, and work to set up an

account with the employer regarding the garnishment of wages

• Conducted necessary research to locate non custodial parent in an effort to establish and enforce

mandatory child support orders

• Reviewed files concerning delinquent payments, and adjusted payments as needed.

Hays County Criminal District Attorney’s Office Internship May 2005 to Sept 2005

Supervisor David A. Mendoza (Assistant District Attorney) San Marcos, Texas

110 East MLK Blvd.

• Responsible for conducting research on suspects or criminals, and updating their case files via the Able

Term mainframe computer system

• Assisted Investigators by compiling a report of individual criminal’s personal information, mug

shots, and outstanding warrants for bond forfeiture collection

• Managed criminal and civil case files, and researched and wrote memoranda for personnel

• Completed and submitted applications to subpoena individuals who were involved in a criminal case

• Required to read and compile information from criminal case files in an effort to confirm there was

sufficient evidence to prosecute and take to trial

• Participated in a Child Protective Services trial hearing at the Hays County District Court

• Communicated consistently with Bonding Agencies to compile information on warrant suspects

Skills

• Microsoft Word, PowerPoint, Excel, fax machine, Lexmark printer, multi line phones

Personal Affiliations

• Volunteer at the Salvation Army, and San Marcos Chamber of Commerce

References available upon request.

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