Customer Service Manager

Rosanna Fidalgo-Dom nguez

*** ***** ******* **. ***. 102,

Wilmington, NC 28412 -

910-***-**** - ********@***.***

Summary

More than 10 years of Customer Service experience using excellent

communication and interpersonal skills providing assistance to people

from diverse cultural backgrounds.

Summary of Qualifications

. Fluent in Spanish and English

. Proficient in Microsoft Office Suite: Word, PowerPoint, Outlook

Express

. Able to quickly learn new technologies and systems

. Knowledge of New Hanover County Schools policies and

regulations.

Experience

New Hanover County Schools

Parent Liaison/Translator

Wilmington, NC

. Able to communicate complex ideas in clear and simple language

. Ability to work independently or as a team member

. excellent customer service and problem solving skills

February 2007 to Current

. assist school personnel and Spanish speaking families in their

communication and understanding

. provide written translations of documents for schools, parents and the

school district.

. help parents enrolled their children; schedule LEP testing

. assist parents in understanding school policies, processes and

procedures

. coordinate and schedule meetings.

. facilitate interpretation for parents and teachers during parent-

teacher conferences, IEP and PSM meetings, workshops, and others.

. Perform other duties and responsibilities as requested

U.S. Census Bureau December 2009 to August 2010

Recruiting and Administration Clerk/Temporary Job

Wilmington, NC

. provided customer service,answered callers questions and scheduled

applicants for employment test and coordinated test schedules with

recruiting assistants

. performed routine clerical tasks and processed payroll

. carried out employee selection and hiring functions, including

processing personnel actions

. maintained personnel files and administrative records

Wachovia Corporation September 1999 to December 2006

Teller, Teller Manager, Service Transaction Specialist and Loan Processor

Wilmington, NC

Bilingual Loan Processor

. provided quality mortgage loan processing

. assisted customer with inquiries,provided information on missing

documents and loan status

. ordered credit reports, appraisals and other documentation to complete

files

. exhibited excellent telephone and customer service skills

Service Transaction Specialist

. anticipated and recognized customer issues, complaints and

problems

. demonstrated the ability to promptly resolve customer problems

. assisted and completed services requests over the telephone and

for customers that walked in the financial center

. supported platform employees in sales and with customer

education processes

. provided teller transactions with accuracy

Teller Manager

. managed, coached and trained tellers

. scheduled daily staffs and delegated tasks

. ensured daily balances and assisted in research of balancing

errors

Teller

. greeted and served customers

. performed financial transactions and ensured daily balances

. dealt with high customer traffic and constant interruptions

. performed cash ordering for financial center; balanced bank

vault daily

. Helped grow customer relations by making sales referrals

. exhibited excellent customer service

Education

Instituto de Bancas y Finanzas 1990

Airlines and Tourism Course

Diploma

Rio Piedras Puerto Rico

With Honors

Universidad De Puerto Rico 1981

General Studies

Rio Piedras Puerto Rico

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