Customer Service Quality Control
Resume:
Len Hawkins Please call The Work
Number
Please enter DJO's Employer code:
Signal Mountain TN 37377
13505
And My Social Security Number 409-
**************@*****.***
29-7177
For employment verification
H: 423-***-****
C: 423-***-****
OBJECTIVE
To obtain a position in a new field that offers an opportunity to use and expand my skills,
background and knowledge to ensure a successful career.
QUALIFICATIONS
3 Lead supervisor shipping, receiving and warehouse departments
4 20 years experience with physical inventory and cycle counting
5 Experience with ISO 9000, UL and EC approval requirements
6 Experience in various areas of manufacturing and testing of medical devices
7 Internal and external customer experience
8 Light MRO purchasing experience
9 Inspection of broad variety of raw materials and finished product
10 Control of non-conforming materials inventory
EDUCATION
Chattanooga State
Emergency Medical Technician
Earned License/Certification 1989
Sequoyah Vocational Technical Center
Drafting – 2 year certificate
Graduated Red Bank High School
EMPLOYMENT
September 1997- March 2010 DJO, Inc. / Chattanooga Group
Quality Control Inspector
11 Inspect OEM equipment and materials used in manufacture of medical devices
12 Inspect FDA regulated sterile surgical products and other medical devices
13 Active participant with development team of paperless tracking system for non-
conforming materials
14 Responsible for disposition of non-conforming materials
15 Receive and process customer returns
16 First article approval inspection
17 Work daily with accounting, customer service, engineering, manufacturing, materials,
quality, receiving and shipping departments
18 Coordinate, document and maintain calibration of all test equipment
19 Maintain accuracy and security of all serial number labeling
20 Active participation with ISO9000 development and audit teams
21 Functional testing and repair of medical devices and arthroscopic surgery equipment
including video imaging systems
22 Safety Team - EMT 1989 - 1992
23 Physical inventory team
24 New product and new supplier special projects
July 1994 - Sept. 1997 DJO, Inc. / Chattanooga Group
Export shipping coordinator, Receiving and Shipping Warehouse Lead
25 Lead supervisor of receiving, shipping and warehouse personnel.
26 Train new hires.
27 Monitor daily performance and housekeeping of shipping, receiving and warehouse
departments.
28 Distribute customer orders to shipping clerks.
29 Produce daily shipping reports.
30 Expedite and prioritize Rush orders and orders with product outages.
31 Assist customer service with order tracking, freight quotes, special shipping instructions
and various customer requests.
32 Assist materials department with special delivery instructions for parts outages and
special shipping instructions for inbound parts.
33 Assist accounting, IT, manufacturing and materials departments with physical inventory
preparations, month end close and cycle counts
34 Assist quality department with recalls and quarantine.
35 Investigate, document and resolve inventory discrepancies.
36 Prepare all Canadian export documentation.
June 1986 – July 1994 DJO, Inc. / Chattanooga Group
Quality Control Inspector
37 See above details
June 1984 – June 1986 DJO, Inc. / Chattanooga Group
Receiving Clerk
38 Receive incoming materials and customer returns.
39 Distribute materials to stock locations.
40 Stock parts from warehouse to assembly stations.
41 Cycle counting.
42 Physical inventory team.
June 1981 – June 1984 DJO, Inc. / Chattanooga Group
Electronic Assembler
43 Assemble mechanical and electronic medical devices.
44 Physical inventory team.
Community Service 1979 to present
45 Volunteer with Waldens Ridge Emergency Service
Computer Experience
AS400, Microsoft Excel, Microsoft Outlook, Microsoft Word, Lotus Notes, Smart
Teams, Success Factors, ADP Self Help and electronic shipping and tracking
system for UPS, FedEx and various truck lines.
Certificates
46 Certification in forklift operation
47 Excel: A One - Day Seminar
48 Transformation of American Industry - Chattanooga State
* DJO’s Chattanooga Division manufactures medical devices for the rehabilitation and
chiropractic industries. 300 employees onsite. Chattanooga division will transition all operations to
other DJO sites in Indiana, California and Mexico in Spring 2010.
Contact this candidate