Customer Service Sales Representative

Daniel Poland

**** * ***** ****** ( Gilbert, Arizona ( 480-***-**** (

**********@*****.***

Targeting Entry Level Position

National and Arizona State EMT Basic Certification with current driver's

license

Strong physical ability to perform responsibilities in a high-stress

environment

Excel in oral and written communication skills; Proven ability to establish

relationships with coworkers and clientele

Able to effectively perform prolonged work under adverse emergency

conditions and use independent judgment in routine and non-routine

situations

Acquired the basic medical terminology, federal regulations, and human

resources skills necessary for daily operations in the health field.

Demonstrated the ability to care for sick and injured patients in a pre-

hospital setting.

Education and Certifications

UNIVERSITY OF PHOENIX - PHOENIX, DEGREE EXPECTED 5/2012

ARIZONA

BACHELOR OF SCIENCE - HEALTH

ADMINISTRATION WITH CONCENTRATION IN

EMERGENCY MANAGEMENT

Nationally Certified E.M.T. Expires 3/31/2013

Certification Number - B2016430

Arizona State Certified E.M.T Expires 8/26/2012

Certification Number - 84470

Mesa Community College - Mesa, Completed July/2010

Arizona

EMT- Basic Certification Course

University of Phoenix - Phoenix, Graduated 5/2010

Arizona

Associate Degree - Health Care

Services

Expires 9/20/2012

Arizona State Security Guard License

LIC# 1608961

Experience

EMT-B / SECURITY

Allied Barton Security - 2010 to Present

Phoenix, AZ

Responsible for responding to all campus emergencies (approximately 7,000

employees)

Provide BLS, Assess situation and determine if transport and further

assistance is needed

Roving security that provides back-up assistance as needed to main security

staff

Financial Services Representative

University of Phoenix - 2007 to 2010

Phoenix, AZ

Responsible for financial and risk analysis of up to 600 accounts at a

time. Responsibilities included providing customer service to students and

advising of current account status.

Software includes Microsoft Office Suite (Excel, Word, PowerPoint), Oracle,

and PeopleSoft

Account Payable Representative

Accenture - Chicago, IL 2005 to 2007

Leveraged strengths in persuasive communications and consultative sales

while training team in Buenos Aires. Responsible for 26 direct reports.

Data analysis, risk analysis & resolution for receivable accounts up to

$100,000 in value.

Senior Collections Representative

2004 to 2005

Prime Acceptance Corporation

Responsible for 700 accounts with a delinquency date of 180 days or

greater. FDCPA certified with an average monthly recovered amount of

$23,000.

Skiptracing completed using Accurent, Skipease, and Search America

Backend Collections Representative

2002 to 2004

PCS Financial Services

. Responsible for collection on federal student loans older than 180 days

or greater with balances ranging from $5000 to $500,000.

. Skiptracing completed using Search America, Skipease and Accurent.

Teller/Gas Station Attendant

2001 to 2002

Shell Service Station

. Responsible for managing cash register as well as stocking and customer

service for morning shift.

. Handled customer issues as well as technical problems with car wash. Also

responsible for keeping the bathrooms and store clean.

Customer Service/Sales Representative

1998 to 2002

Bankfirst

. Handled incoming customer service calls regarding credit card balances,

statement inquiries and payment arrangements. Trained new hires, handled

escalated calls and account resolution.

. Spearheaded new outgoing sales calls for new department using company

developed systems.

Contact this candidate