Customer Service Manager

Ian P. Wall

**** **** ***** **.

Studio City, CA 91604

Home: 323-***-****

Cell: 818-***-****

Email: *.*.******@*****.***

Objective:

Exploring a position as a copywriter in an industry where I would be able

to utilize all my abilities and expertise to promote the communication

industry. In addition to having experience in creating new material, I

have also taken part in editing existing contents. I have written for

different kinds of media... have experience in various types of business

copy, and have written items used for the Internet. If given the

opportunity to work for your Company, I will prove that what I lack in

experience I can makeup for in diligence. I am well prepared to start with

an entry-level position, and in time hope to work my way up through the

ranks and build a career for myself.

Education:

High school Diploma, 1998, The Windward School, West Los Angeles,

California

B.A., Communication, 2003, University of California, Santa Barbara

Skills:

-Have great written and spoken English and familiar with different types of

writing.

-Good at proofreading and editing.

-Excellent computer skills.

-Tech savvy.

-Familiar with programs such as Microsoft Office.

-I know my way around most social networks.

Work History:

Name of the Organization: Planet Hospital

Duration: 01/2010- Present

Role: Independent Copywriter

Responsibilities:

A medical tourism company that brings doctors to those less fortunate

around the world. I am currently self-employed with them, privately

contracted to be a copywriter, helping to re-word most of the Company's

brochures, online internet content, Company website, and new hire employee

manuals. I also was given the responsibility of proofreading any outgoing

mail, being sent to medical facilities, physicians, and patients.

Name of the Organization: Spa de Soleil

Duration: 2009- Present

Role: Independent Copywriter

Responsibilities:

As a Copywriter I have drafted business letters, newsletters, and press

releases. As of now I am also still currently freelancing for Spa de Soleil

private. I use my creative abilities to do all social the networking-

keeping everything up-to-date on a daily basis. Facebook. Twitter.

Myspace. Linkedin, YouTube, and Company blogs, anything that management

felt I should be responsible for. I have re-written most of the product

descriptions and instruction manuals, and keep the Company's website as

current as possible.

Name of the Organization: Paradise Creations

Duration: 2007-2009

Role: Website Copywriter

Responsibilities:

This was my first job working as freelance Copywriter. As their website

Copywriter, I was made responsible for most of the content management. I

have extensive hands on experience in internet search tools and social

networking, and have become very accustom to proofreading material for the

rest of the staff.

Name of the Organization: VCA West Los Angeles Animal Hospital

Duration: 2003-2006

Role: Office supervisor

Responsibilities:

VCA West LA is a specialty Veterinary Hospital, with over 45 doctors with

varying specialties. Everything from Cardiology to Acupuncture. It's a 24

hour facility, that is staffed with over100 personnel daily, from 7am-7pm

every day of the week. I was brought in as The Client Service Manager.

My responsibilities included heavy phones, preparation of estimates for all

surgical procedures, customer service, and supervision of the front office

staff Monday, through Friday. I was originally brought in as Service

Client Manager to act as a liaison. However I ended up doing much more.

This was the 1st opportunity I had to utilize my communication skills;

hence I was introduced to different forms copywriting. Hospital memos,

write ups, newsletters, media endeavors... all things that gave me the

tools to learn how to proficiently write.

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