Customer Service Manager

Al Ginsberg

** ******** ****** ***** *******, MA 01845

978-***-**** Email: ***********@*****.***

Summary

Professional with broad-based experience. Excellent organizational,

scheduling and motivational expertise. Analytical thought processes. Result-

and detail-oriented. Strong customer service, communication and

presentation skills.

Computer-literate in DOS, Windows, and Microsoft Office. Familiar

with Project, QuickBooks, Lotus Notes, Lotus 1,2,3, QuarkXpress, PageMaker,

Acrobat, Job Manager and the Internet.

Professional Accomplishments

? Created in-house training proposal for incoming account service

representatives within the Strategic Communication Services division

of an international financial documentation management and printing

services company.

? Selected by department manager to quality control work for account

that

was dissatisfied with company's past performance.

? Initiated and implemented previously non-existent scheduling and

tracking procedure for high-quality typography shops.

? After the failure of an offset-printing company's in-house typography

department, due to weak sales, bought the equipment, leased space within

the company and operated a profitable composition/graphics company for five

years, until voluntarily leaving for a position within a corporate

environment.

Professional Experience

Billing Coordinator - Digital Publishing Solutions

Somerville, MA 2003-2008

Instrumental in developing, documenting and continually updating billing

guidelines for a financial typesetting company. Responsibilities included

creating invoices, daily activity list, aging list and work-in-process

lists. Involved in customer contact as needed and constant interfacing with

production staff to assure billing accuracy.

Account Services Representative - Merrill/Daniels

Woburn, MA 2000-2002

Processed financial documents within Strategic Communication Services

division of international company for EDGAR filing with the Securities and

Exchange Commission, and/or for printing. Maintained continual phone

contact with clients, in-house departments and remote access intracompany

operating centers. Document content was extremely detail-oriented and time-

sensitive, calling for strict quality control. Software utilized was MS

Word, Excel, Acrobat, and Lotus Notes on a PC platform, as well as

proprietary software.

Created PDFs, using proprietary software, both for client approval

and subsequent delivery to print services department. Recruited by

department manager to create efficient training curriculum for new account

services employees. Representative of client base were The Hartford, Aetna,

Pioneer, Fleet/Liberty, MFS and State Street Research.

Customer Service Representative - Pure Imaging

Watertown, MA 1999-2000

Processed, coordinated and quality-controlled prepress work through various

workstations from its arrival to its completion. Demanded heavy client

contact, in person or by phone. Software utilized was primarily Photoshop

on the Mac platform, supported by drum scanners. Proofs took the form of

Dyluxes or Matchprints. Final products were either film or CDs.

Representative of client base were Sail magazine, New Age magazine and

independent design studios.

Computer Instructor - Salter School, Tewksbury, MA 2003-2005

Computer Instructor - CompUSA, Brighton, MA 1998-1999

Computer Instructor - MicroCenter, Cambridge, MA 1997-1998

Delivered training for various skill levels in Windows 95/98, the Microsoft

Office Professional Suite 95/97, Lotus 1,2,3, PageMaker, QuarkXpress, and

the Internet. Demanded excellent presentation skills and the ability to

create a comfortable learning environment across varied age and experience

levels. Received excellent evaluations.

Education

Boston University College of Fine Arts

Bachelor of Fine Arts( Advertising Design

New Horizons Computer Learning Center

Certificate of Completion in operating systems and applications.

References available upon request.

Contact this candidate