Manager Human Resources
Resume:
DOUGLAS S. MOORE, SPHR
Studio City, California 91602
Email: **********@*****.***
Cell: 310-***-****
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HUMAN RESOURCES PROFESSIONAL ? BUSINESS PARTNER ? WORKFORCE OPTIMIZER
A multiple award winning, Fortune 500, (SPHR) Senior Professional in Human
Resources with over ten years of experience. Known by his business partners
as an expert problem solver; possessing the knowledge, ability, and drive
to lead the HR effort as an innovative catalyst with experience working in
small, medium and large organizations. Uses strategic planning to set
objectives, anticipate problems, measure progress, and manage change with
efficiency and finesse. Leadership and superb relationship building are
reflected in the bottom line as evidenced by seven consecutive years of
exceeding sales plans and earning profits.
AREAS OF EXPERTISE
( Strategic Management ( Employee and Labor Relations
( Risk Management
( PeopleSoft , AIMS, Integrilink ( SAP NetWeaver, SAP for Retail ( ADP
Payroll, Kronos
( Human Resource Development ( Workforce Planning and Employment ( Total
Rewards, Benefits
ACCOMPLISHMENT HIGHLIGHTS
> Earned bonuses all seven years with Home Depot as HR Manager, for
store (2003 -2007) and district (2008-2010) by partnering with
leadership to drive HR performance metrics (training, development,
staffing, employee resolutions) to align with Store and Corporate
strategies to increase sales and profits.
> Surpassed benchmarks promoting the voluntary Home Depot 2010 "Employer
of Choice" EOC survey reaching participation rates at 80%-85% per
store. The district results were impressive the data shows gains since
2007 across the board. Several categories received very favorable
ratings as high as 70-80 percent.
> Project managed 2000+ Associates and Managers in launching the new
Customer FIRST training to improving Voice of the Customer (VOC) goals
being implemented 2008. As of the Q1-2010, our district's Likelihood
to Recommend scores improved 800 basis points over the year and is now
at nearly 70 percent. Our Voice of the Customer scores are now
averaging 9.00, the highest they have been in many years, increasing
15% since 2007.
> In Home Depot's most challenging year 2008, there was a serious
extended consumer decline in spending and many full time positions
were laid off, but through successfully forecasting, and managing the
labor costs with part-time and temporary help, expenses and overtime
were cut while productivity and customer service enhanced; the results
were store and district bonuses from meeting sales plans even during
the worst of economic times.
> Awarded the "2006 Building Strong Relationships Award" from The Home
Depot for leading communication efforts that reached across regional
and store boundaries by working strategically with leadership teams to
develop and execute short-term objectives inline with long-term goals.
> Awarded the Presidential Volunteerism Award from the HD Western Div.
President for my Project Management and Leadership of the 2005 Week of
Service that was also a highly publicized Community Outreach Event
which included a visit from our CEO Bob Nardelli and a special guest
First Lady of California, Maria Shriver.
> Appointed 2004 Team Depot Captain for community outreach. Developed a
partnership with an inner-city charter school, project managed the
remodel as part of a condition to keep their school charter. The
project was successful and featured in a Movie documentary "Save Our
Future" and shown at the Cannes Film Festival.
DOUGLAS S. MOORE, SPHR Page 2
[pic]PROFESSIONAL EXPERIENCE
Human Resources Manager (multi-site),
The Home Depot, Los Angeles, California 9/2003
- 6/2010
Originally hired as Store Human Resources Manager/Business Partner,
promoted in 2008 to Manage HR for Home Depot's Los Angeles, CA flagship
District (ten stores) that account for the highest annual sales of any
district company wide with over $650M in sales and over 2000 associates.
. Perform all human resources functions for ten store Home Depot
district that is first in sales company wide.
. Primary job functions: Managing associate relations, managing
seasonal swings and cycles in staffing, overseeing training and
development, HR Auditing, AAP, EEOC, DOL and driving THD vision and
values.
. District Associate Relations Captain 4/09 to present, in charge of
employee hotline, district town hall meeting recap, AR best practices
and trend analysis (town halls, compliance issues and meal period
violations).
. Managing benefits and HR ops/training initiatives with staff of 15
Store A/S Supervisors and 2 FC Trainers.
. Conduct training for salaried managers in Government Compliance,
Respect Matters, Harassment Prevention, and hourly associates
including those for advancement to Store Manager, A.S.M. and
Department Supervisor positions as District Associate Development
Captain.
. Facilitate quarterly multi-store strategic planning meetings: SWOT
analysis, goal setting, succession planning.
. District Staffing Captain 2005 - 2007. Coordinated eight regional job
fairs per year and interviews at mass hiring events, campus recruiting
and scouting. Organized the district "Operation Career Front"
Conference, which addressed transitional employment opportunities at
Home Depot for those in the U.S. Military. Adept in HRIS and applicant
tracking systems.
Human Resources Manager/Generalist
EyeOTA DBA KATA Eyewear, Isaac Mizrahi Eyewear and Liz Claiborne Optics;
Culver City, CA 1995 - 2003
> Earned the 2000 Employee of the Year Award for my outstanding
contributions.
> Promoted three times in eight years. Originally hired as Purchasing
Agent, promoted to Financial Coordinator in 1997, promoted to Human
Resources Representative in 1998 and finally promoted again to Human
Resources Manager in 2000.
> Spearheaded the effort as HR Manager to obtain reasonably priced
health care coverage when faced with a 33% increase in cost.
Successfully negotiated and contracted with new provider to save 15%.
> Project manager for annual Inventory. Clearly defined goals,
objectives and tasks, scheduled work, defined resources, assigned
responsibilities and resolved all discrepancies to balance inventory
successfully.
> Saved the company countless wasted man-hours of wait time, a copy
clerks salary and costly outsourcing expenses for regular advanced
printing/copying/collating/forms/scanning needs by upgrading an
obsolete copy machine to one that was fully integrated with our
computer network.
Primary job functions: All Human Resource Generalist functions including
budgeting, outsourcing & recruiting.
. Directed benefits administration, compensation and performance
management.
. Controlled over $5.6M in assets, as 401K plan Administrator and
performed IRS non-discrimination tests.
. Revised the 401K plan to comply with new legal changes under ERISA.
. Processed a $1.5M annual payroll with the ADP system.
. Co-Authored, updated and revised the New Employee Manual and policies.
. Implemented training programs: sexual harassment, Workers Compensation
and Safety.
. Maintained compliance vigilantly with company policies, federal and
state laws while minimizing liability in employee related matters like
unemployment compensation, discrimination, EEOC and harassment.
EDUCATION and CERTIFICATION
Bachelor of Science in Business Management, Pepperdine University, Malibu,
CA graduated cum laude
Senior Professional in Human Resources (SPHR ), HR Certification
Institute, Alexandria, Virginia
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