Customer Service Quality Assurance
Resume:
apt unit K **************@*******.***
Simi Valley, CA 93065
Joseph M. Millett
Objective The ability to lead and excel within a position that may require the
start of a different project from day to day. To pursue continued and
ongoing knowledge and training that comes with the constant
changing pace of information and technology applied in today’s
business world.
Experience
Present Best Move Newbury Park, CA
Professional Mover
Load and unload trucks for customers that are relocating.
Make sure customers were satisfied and no shipments were
damaged.
Moves to be done within estimated quotes.
2009-2010 Official Auto Wholesalers Detroit, MI
Dispatch/ Customer Service
Prepare vehicle for pickup and delivery on time for clients.
Personally worked as a broker to have vehicles to transport from
used lots and brand new car lines.
Customer satisfaction was a major goal for repeats.
2006–2008 Modular Integrated Technologies Las Vegas, NV
Quality Assurance Specialist
Continuously went above and beyond the expectations of my
position to ensure that clients received their product shipment
with no delays or defects, even if it required me to personally
deliver the order.
Succeeded at keeping customer complaints and or returns well
below the company’s expected margin of 5%.
Suggested new products that increased earnings by inquired
percent margins.
2005-2006 ClientLogic Las Vegas, NV
Technical Support Representative
Managed customer accounts while dealing with personal
identifiable information.
Utilization of various software programs for activation and
account modifications.
Customer support and public relations were applied in this
position.
Made resolutions for customer issues.
Education 2003-2005 ITT Technical Institute San Bernardino, CA
Associate of Science Degree
Information Technologies.
Graduated Alumni.
Project of the quarter.
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