Project Management

PROFESSIONAL SUMMARY

Enthusiastic business systems analyst professional with extensive knowledge

of the usability design as well as teachings of the International Institute

of Business analysis (IIBA). Assertive self-starter with a positive

attitude that pays attention to detail and produces impeccable work. Agile

and open minded with an excellent work ethic. A creative analytical

thinker in planning, managing, analyzing and designing projects as an

Analyst.

HIGHLIGHTS OF QUALIFICATIONS

Technical

. Expert knowledge in: UML, SPSS, Windows XP, Erwin, Microsoft Office Suite

(including Visio and Project) and Microsoft Windows Server 2003.

. Knowledgeable of LANs/WANs and the TCP/IP networking protocol.

. Data modeling, Process Redesign, Entity Relationship Diagrams and very

adept with SQL

. Web programming languages: HTML and XML.

Communication

. Superior communicator of written and oral material with experience in

creating and executing presentations to audiences of twenty or more

Project Management

. Work daily on multiple projects simultaneously by implementing effective

time management and planning.

. Create a Microsoft Project Work Breakdown Structure of all tasks to be

completed, timelines and resources required to perform each task

. Managed project teams of up to six persons defining individuals' duties

and adhering to deadlines.

RELATED WORK EXPERIENCE

Global Net Access, Business Systems Analyst (2009 - Present)

Global Net Access (GNAX) is a premier Datacenter located in both Atlanta

and Dallas. GNAX is renowned as one of the largest dedicated server hosting

companies in the world offering colocation, backup storage and most

recently virtual cloud services to its over 2000 customers. As a business

systems analyst, headed several database driven, web-based projects used by

both customers to view their server information, the customer Portal

project, as well as the internal company database system.

Customer Portal Project

. Gather business requirements through surveys, interviews and JAD sessions

and perform GAP analysis to determine business needs to create

comprehensive use cases, workflows, process models and software

requirement specifications documents.

. Designed website and iPhone application wireframes for client based on

customer usability requirements

. Provide project leadership to a team of six developers responsible for

coding the customer portal website.

. Created test cases and manually tested all functionality of the website

to ensure user acceptance.

. Prepare technical reports, technical specifications, and instructional

manuals to maintain comprehensive documentation library.

. Perform project within the guidelines of the SDLC (Software Development

Life Cycle) framework.

Company Database Project

. Defined business requirements and perform needs analysis to identify the

needs, constraints, and scope of the project via feedback sessions and

meetings, with all company users of the system.

. Worked closely with the development and design teams to execute projects'

vision, managing timelines, approving design options and maintaining

adherence to all defined system functionality requirements.

. Led the database redesign team to identify data stores, perform data

mapping, develop data flow diagrams and create a new database schema that

eliminated redundancy and improved the accuracy and integrity of the

database.

. Develop user acceptance criteria and perform integration and acceptance

testing.

. Maintain the new system, resolving issues and adding new functionality to

meet the demands of the growing business.

. Manage the change management process by creating awareness, educating

users and performing training sessions with users.

The Briton House, Business System Analyst (2006 - 2007)

The Briton House is an assisted living facility located in Toronto

providing first class amenities for its senior residents. Worked with a

team of consultants, to create a complete business proposal that automated

a critical business process to improve efficiency and save money for the

company.

. Proposed an automation solution using SDLC to improve manual processes

and information flows.

. Interviewed different levels of business management while working at The

Briton House to elicit business needs in order to analyze and compile a

process redesign plan

. Coordinated regular meetings with various employees and worked closely

with the company to gather business requirements through JAD sessions,

interviews, surveys and observation of the legacy system.

. Created Process Flow diagrams of the company's existing and proposed

processes to perform GAP analysis of the process.

. Constructed and analyzed Requests for Proposals (RFP's) and user and

system requirement reports to develop knowledge in the areas of vendor

selection, risk management and cost benefit analysis

. Created a final comprehensive report and professional presentation to

showcase the feasibility of implementing the proposed solution, which was

well received by our client.

EDUCATION

Keller Graduate School of Management, Masters in Information Systems

Management (Aug 2009)

Concentration: Project Management

CGPA: 3.98/4.00

Ryerson University, Bachelor of Commerce - Information Technology

Management (Apr 2007)

Major: Networking and Telecommunications Minor: Marketing

Tonya De Silva 404-***-**** *****.*******@*****.***

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