Customer Service Representative

LaFrance George

**** ****** ****

Rowlett, Texas 75089

214-***-**** Home

214-***-**** Mobile

I am looking for a rewarding and challenging position. I have a strong

background in finance lending and customer service. I am a graduate of

Southern Methodist University with a Degree in Business Administration.. I

also have and Associates Degree in Liberal Arts

Citi Financial Auto - Dallas Texas

July 03- Present

Loan Officer

Responsible for making decisions to buy or not to buy loans

Responsible for reviewing credit applications and credit reports.

Responsible for working with dealership ensuring best deal for both

parties

Responsible for insuring loan applications and credit are both within

guidelines

Auto One Acceptance Corporation - Dallas Texas

2000 - 2003

Team Lead and Loan Processor II

Responsible for processing auto loans in a timely matter

Responsible for ensuring loan packages are within guidelines

Responsible for training, coaching and assisting new employees

Collector

1999 - 2000

Responsible for collecting delinquent auto loans

Responsible for working skips and bad numbers for locates

Responsible for reviewing accounts, granting extensions and due date

changes

Responsible for closing accounts when no acceptable arrangements can

be established

First Plus Financial- Dallas Texas

1997 - 1999

Loan Officer / Loan Processor

Responsible for ensuring loans are within guidelines

Responsible for ensuring credit history is within guidelines

Responsible for following up leads and selling second mortgages

Responsible for compiling all of customer's information and producing

a loan package

Bank One -Dallas Texas

1996 - 1997

Data Base Administrator

Served as back support and help desk to all internal wire transfer

users

Responsible for setting up and maintaining all internal wire transfer

user's accounts

Responsible for implementing all changes on the database that affect

internal wire users

Customer Service Representative

1995 - 1996

Responsible for responding to over 600 calls weekly

Responsible for providing prompt, courteous and accurate service

EDUCATION

Bachelor of Business Administration- Southern Methodist University- Dallas,

Texas -1995

Associates of Liberal Arts- Lon Morris College- Jacksonville, Texas- 1992

Supervisor Leadership School- 1995

TECHNICAL SKILLS

Windows, Office. Power Point

Excel & 10-key

Typing

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