Human Resources Management

Karla M. Langlotz, SPHR

** ********* ****

Ormond Beach, FL 32174

Home: 386-***-**** www.linkedin.com/karlalanglotz

Cell: 386-***-**** *********@*********.***

SUMMARY

Human Resources (HR) professional with a passion for leadership coaching,

mentoring, training and development. Highly effective in coaching,

mentoring and motivating leaders and employees. Exceptional relationship

building skills. Strong leadership abilities in strategic planning and HR

operations. Known for ability to assess and resolve a wide variety of human

resource issues. Expertise includes:

. Human Resources Management

. Talent Acquisition and On-boarding

. Leadership Coaching and Development

. Change Management

SELECTED ACCOMPLISHMENTS

Talent Management

. Continuous workforce planning and implementation of strategies for

recruitment of top talent throughout organization, including use of

behavior-based interviewing tool.

. Designed and implemented highly successful on-boarding / orientation

process for newly acquired employees, resulting in 50% reduction in new

employee turnover in one year.

. Worked in collaboration with Leadership Team to create an environment to

support goal of being "Employer of Choice in our community;" Employee

Engagement was 74% positive for 2010, having steadily increased over five

year period.

. Implemented multi-faceted employee recognition program, including

component with financial rewards for ideas for improvement in service

excellence, patient safety or financial performance.

Human Resources Management

. Planned and implemented HR strategies to support facility strategic plan,

comply with budget guidelines and enhance employee productivity.

Facilitated initiatives to enhance relationship building throughout

organization.

. Collaborated with Leadership Team partners to investigate facts and

develop solutions for issues related to employee performance; resulting

in only two Peer Review hearings and one litigated case over five year

period.

. Analyzed usage of premium pay, overtime, on-call and shift bonuses, and

made recommendations for changes that resulted in 10% reduction in cost

year-over-year.

. Implemented multi-faceted communication campaign for employees including

electronic communication boards, newsletters and opportunities for dialog

with Senior Leadership through informal forums; communication scores in

Employee Engagement Survey improved by 4 percentage points over two year

period.

. Managed HR Team through successful transition to Shared Services model,

focusing on results, building support, planning and facilitating for

success and rewarding progress.

Leadership Development

. Developed and delivered leadership development training to all front-line

and top-level leaders. Senior Facilitator and Program Coordinator for

presentation of multiple Development Dimensions International (DDI)

Leadership Development modules to over 50 leaders.

. Worked in collaboration with Leadership Team to develop and implement on-

going strategies to enhance retention of employees; created culture of

inclusion and encouraging employee voice in decision making.

. Engagement Champion for Service Excellence initiatives throughout

facility, including implementation of demonstrated best practices,

monitoring patient results and facilitating teams engaged in driving

improvements. Successfully implemented DDI's Patient First Service

program and maintained principles facility-wide for four years until

change in leadership took us in another direction.

PROFESSIONAL EXPERIENCE

CENTRAL FLORIDA REGIONAL HOSPITAL, Sanford, FL 1996 - 2010

Director of Human Resources and Staff Development

Overall administration and technical operations of Human Resources

including, but not limited to: recruitment and hiring programs, employee

relations, wage and salary administration, workers compensation, insurance

and benefit programs, employee health, HRIS systems and compliance with all

appropriate state and federal programs and requirements. Development and

facilitation of all orientation, training and on-going education programs

for all staff members.

DAYTONA MEDICAL CENTER, Daytona Beach, FL 1978 - 1996

Director of Human Resources and Education

As above; plus administration of automated staffing system, including

development of staffing standards, analysis of measurement units, and

continuous monitoring for standard compliance.

EDUCATION

M.B.A., Nova University, Ft. Lauderdale, FL

B.S., Business Administration, Management major, University of Central

Florida, Orlando, FL

CERTIFICATIONS

Senior Professional in Human Resources(SPHR), 2001

Talent Plus Interviewer, 2000

DDI Targeted Selection Interviewing System Administrator, 2002

DDI Facilitator, 2001

Adjunct Instructor, University of Phoenix, 2007

PROFESSIONAL ASSOCIATIONS

Society of Human Resources Management (SHRM), Member

East Central Florida Society for Hospital Human Resources, Member

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