Administrative Assistant Customer Service

Tonia Hissong

**** ***** ******

Kettering, OH 45420

Home: 937-***-**** Cell: 937-***-****

Work: 937-***-****, Ext. 231

OBJECTIVE: To secure a challenging and rewarding position with a

progressive organization that will allow me to utilize my

abilities, experience, and creative skills.

EDUCATION: Fairmont West High School, Kettering, Ohio May 1977

Computer Training Experiences &

Special Skills

(MS Office, MS Word & Excel (Problem Solving

(Word Perfect, Excel, Quicken (Multitasking

(Windows, Internet (Notary Public

(Financial Planning & employee benefits based programs (Medical

Terminology & Transcription

EXPERIENCE:

WRP Investments/Pinnacle Advisory Group - Dayton, OH 1990 - Present

Office Manager

*Report directly to CEO & main branch of broker/dealer

*Direct Supervision & Reporting of Administrative, Support, & Agent

Staff

*Administrative Workflow Procedures for all Staff, Associates, &

Clients

*Process commissions, Banking, Hiring, Training

*Assist all Registered Representatives in Ohio, Tennessee, Indiana,

and Pennsylvania

*Oversee all New Business Processing, Investment & Security

Transactions, Employee Benefits Renewals, Website, Compliance &

Security Guidelines, Contracting/Licensing & Yearly Audits

*Coordinate all Travel, Agency Meetings and Banquets

*Customer Service

Miami Valley Hospital - Dayton, OH 1988 - 1990

Health Unit Coordinator & Medical Assistant

*Collecting and entering statistical data for quality assurance

research.

*Interpreting and transcription of doctors orders

*Ordering various requested labs and tests

*Interacting with doctors, nurses, patients and families

The Equitable Financial Services - Dayton, OH 1985 - 1988

Administrative Assistant

*Servicing policyholders of life insurance, group health, and

qualified retirement plans

*Primary focus on Annual Reviews & Plan Anniversaries for group

health and qualified plans

*Gathering census information as well as distribution and benefit

payouts

Application Power, Inc. - Bremerton, WA 1983 - 1985

Administrative Assistant

*Bookkeeping, business transactions, scheduling appointments and

ordering office supplies

*Transcribing notes for use in composition of resumes, cover letters &

forms for federal government employment

*Conducted thorough interviews and testing with clients

Mead Corporation - Dayton, OH 1979 - 1983

Typesetter

*Prepared all inter-company and division communication materials

*Typesetting, completing/proofreading original artwork, paste-up,

obtaining negatives & metal plates

*Preparation of newsletters, forms, letterheads, brochures, stock

certificates, manuals & manuscripts

*Worked closely with company employees & coordinating their requests

E.F. MacDonald Travel Company - Dayton, OH 1977 - 1979

Creative Typist

*Composed travel itineraries for large incentive companies

*Organized activities and available tours at specific onsite locations

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