Sales Customer Service

RICHARD ALGER

*** ******* **** • Westfield, MA **085 • ********@*******.***

TERRITORY DEVELOPMENT & ACCOUNT MANAGER

Strategic Sales Planning • New Business Development • Market Share Growth

PERFORMANCE DRIVEN SALES LEADER WITH DYNAMIC RECORD OF TERRITORY DEVELOPMENT, ACCOUNT MANAGEMENT, AND MARKET

SHARE EXPANSION TO OVERACHIEVE BUSINESS OBJECTIVES AND TARGETED SALES GOALS. SUCCESSFULLY APPLY STRATEGIC

PLANNING AND EXCELLENT TIME MANAGEMENT SKILLS TO IDENTIFY AND DEVELOP NEW BUSINESS, EXPAND ACCOUNT BASE, AND

DELIVER SUPERIOR CUSTOMER SERVICE. PERSUASIVE PRESENTER, NEGOTIATOR, AND CLOSER WITH SUCCESSFUL HISTORY OF

ESTABLISHING POSITIVE RAPPORT, FORGING SOLID RELATIONSHIPS, AND INSTILLING CLIENT CONFIDENCE AND LOYALTY. PROFICIENT

WITH MS OFFICE SUITE (WORD, EXCEL, POWERPOINT, OUTLOOK).

CORE STRENGTHS

Market Analysis Product / Services Promotion Account Relations/Retention

• • •

Territory Management Consultative/Solutions Selling Sales Tactics & Techniques

• • •

Prospecting/Networking Compelling Presentations Performance Reporting

• • •

Relationship Building Contract Negotiations Customer Satisfaction

• • •

PROFESSIONAL EXPERIENCE

RYDER SYSTEM, INC. Springfield, MA 6/2007 to Present

Orchestrate company resources to surpass targeted sales goals for worldwide leader in transportation and

logistics solutions with $6.5B in annual revenues.

Rental Account Manager (8/2009 – Present)

Rental Management Trainee (6/2007 – 8/2009)

Tenaciously manage territory to expand account base throughout western Massachusetts and central

Connecticut. Devise and execute marketing strategies and sales tactics to drive sales. Employ effective time

management to improve efficiency and optimize time spent with clients. Cultivate productive relationships

and negotiate complex agreements, ensuring delivery of customized business solutions and excellent

customer service. Track performance and provide timely and accurate sales forecasts to senior leadership.

Key Achievements:

Developed and administered $150K in monthly rental revenue to exceed 2009 & 2010 sales quota.

Ranked in top 5% of 160 person North American sales force to win 2010 sales contest.

Overachieved September 2010 year to date quotas for new rental account revenue, client retention,

and successful conversion of long term rental customer to full service lease.

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RICHARD ALGER • Page 2

As Management Trainee, excelled in generating telemarketing leads and focused on increasing rental

revenues while managing branches throughout Connecticut and Massachusetts.

UNITED PARCEL SERVICE Springfield, MA 10/2000 to 6/2007

Achieved top shift production results for world's largest package delivery company and leading global

provider of specialized transportation and logistics services.

Shift Supervisor

Managed part time package processing operations to maintain full tracking visibility on all packages.

Established high productivity, safety conscious work environment and instituted quality standards for

personal accountability. Provided daily supervision and direction for team of seven supervisors and up to 60

union workers, while administering $1.5M payroll. Maintained excellence by reviewing and analyzing data

reports and proactively adapting to daily changes in workflow, workforce, and procedural demands.

Collaborated with internal and external customers to promptly resolve shipping issues.

Key Achievements:

Leveraged expertise for attaining production targets while managing shift full time for three months

during absence of Operations Manager.

Delivered 25% increase in projected productivity levels by revamping and streamlining operational

procedures.

EDUCATION AND CREDENTIALS

Bachelor of Science in Business Management, 2007

Concentration in Marketing

WESTFIELD STATE COLLEGE Westfield, MA

Associate of Applied Science in Business Administration, 2005

Concentration in Accounting

HOLYOKE COMMUNITY COLLEGE Holyoke, MA

PROFESSIONAL DEVELOPMENT

Completed two week formal Ryder corporate sales training including professional operations, sales and

account management, as well as intensive 12 month management training program.

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