Customer Service High School

Katisha Chase

**** ***** *** **

College Park, Georgia 30349

Home 678-***-****

Cell 678-***-****

Email: ************@*******.***

Profile:

A highly motivated Payroll Professional with a verifiable record of

accomplishments spanning over ten years. Recognized as a results oriented

and solution focused individual with multi-tasking ability. Areas of

strength include:

. Strong Customer Relations / Team Player

. Follow Up / Leadership Skills

. Exceptional Communication Skills (Oral & Written)

. Organizational Skills / Computer Proficiency

. Motivational, Training, & Supervisory Skills

. Trouble-Shooter / Problem Solver

. Great Closing Skills

Professional Employment:

Automatic Data Processing, Alpharetta, Georgia, Sr. Payroll Service

Rep

. Train and mentor new associates to work effectively with minimal

supervision.

. Special quarter and year end projects including W2C and

Amendment requests.

. Provides technical support for the Payroll and Implementation

Teams in all areas of Payroll, Enterprise, Resource website and

other functional issues.

. Handle calls in a Call Center environment including escalated

client calls, questions, and concerns in a professional and

effective manner.

. Investigates, analyzes and resolve client issues within and

exceeding the SLA requirements.

. Special projects to create training material for other

associates and delivering the material to be trained utilizing

tools provided.

. Utilize personal computing knowledge and software to carry out

work assignments.

. Other duties as assigned.

Automatic Data Processing, Alpharetta, Georgia, Payroll Service Rep

. Process weekly, bi-weekly, and semi-monthly payrolls for a

client base of 40 clients.

. Train new associates to work effectively with minimal

supervision.

. Special quarter and year end projects including W2C and

Amendment requests.

. Customer Service in a team environment, handling all aspects of

payroll related issues.

. Quickly handled escalated client calls, questions, and concerns

in a professional and effective manner.

. Assisted team as needed to meet and exceed daily goals.

. All other duties as assigned.

. A member of the Crown Team which handles payrolls with 100+

employees.

Amtico International, Lithonia, Georgia, H.R. Representative

. Payroll preparation and distribution for multi state, 225+

employees on a bi-weekly basis with less than percent error

rate.

. Benefits coordinator for Medical, Dental, Life Insurance, and

Long Term & Short Term Disability Companywide saving 20 percent

by not outsourcing these activities.

. Filed and follow up on Workman's Comp Claims as needed.

. Employee Relations with positive feedback under different

circumstances.

. Accounts Payable of invoices related to payroll daily with no

overdue invoices.

. Recruitment, Interview, & New hire setup including Orientation

as needed for the organization weekly.

. Management Reports for Month and Year-End Close Out within 2

days of designated month end.

Automatic Data Processing, Atlanta, Georgia, Payroll Supervisor

. Facilitated team development and conflict resolution as needed

through an enhanced open door policy.

. Supervised a team of 30 Customer Service representatives to

reduce overtime by 98 percent.

. Trained new associates to work effectively with minimal

supervision.

. Developed and maintained a plan to track and reduce departmental

errors by 95 percent.

. Implemented and enforced policy and procedures as necessary.

. Quickly handled escalated client calls, questions, and concerns

in a professional and effective manner.

. Constant development of ways to improve customer service.

. Assisted team as needed to meet and exceed daily goals.

Education / Certifications / Professional Development

. Continuing Education Credits (Preparing for Broker Exam) 2006.

. Member of Atlanta Board of Realtors since 2006.

. Licensed as Sales Agent in Georgia, 2003.

. Attended Georgia MLS Real Estate School, 2003.

. Associated Degree in Bible, 2001.

. Diploma with Honors, Crim High School, 1989.

. Prior Certified Payroll Professional, CPP 1999.

. Classes in Management (7 Habits of Highly Effective People,

Managing Transitions, Time Management, & Diversity: Food for

Thought.)

. Continuing Education at Troy State University Fall 2010 pursuing

Bachelors Degree in Business Administration.

. Preparing for FPC Certification, Fall 2010.

Software Packages

Report Smith, Word, Excel, PowerPoint, Access, E-Time, Total Source,

and Works, Enterprise Version 4.0

References: Will Furnish Upon Request.

Contact this candidate