Sales Project Manager

Edward G Coke

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**** ********* **, ******, ** 75287, Cellular 214-***-****,

******.*.****@*****.***

CAREER SUMMARY

Versatile IT project manager, test lead and CRM specialist, expert in

driving projects globally and consistently meeting key program

deliverables. Acknowledged for integrity, high professional standards, and

"grace under fire." Customer-service orientation, "big-picture" vision, and

sensitivity to the bottom-line combine usefully to deliver projects stamped

with a characteristic blend of detail, and cost-effectiveness. Inspired by

the power of assembling talented, self-directed teams, and passionately

committed to sustaining robust, streamlined systems that respond to

business objectives. Persuasive and entertaining public speaker-expert in

"working an audience." Perform well under pressure; a productive, positive

leader sharing in team successes.

SUMMARY OF SKILLS

. Project Management . Research & Analysis Skills

. Strategic Business Planning . Problem Identification &

Resolution

. Team Building/Leadership . Cross-Cultural Communications

. Diverse Market/Industry Knowledge . Business/Project Strategy &

Direction

EXPERIENCE

FedEx Office . Dallas, TX 2007 to Present

Sr. Analyst

. Earned a reputation as a valuable and cooperative coworker by: being

fair, honest, and willing to help others when needed; effectively

resolving conflicts at appropriate times; and assisting new managers and

other staff to become familiar with policy and operations.

. Reviewed project activities, and prepared and reviewed research,

testing, and operational reports.

. Coordinated successive phases of problem analysis, solution

proposals, and testing.

. Analyzed and improved departmental operations. Established new

procedures resulting in increased productivity and more efficient

resource utilization

. Successfully restructured client's electronic documentation process

from a stand-alone system to an integrated application.

. Brought a diverse group of people together to pursue a common goal

and developed a strong, productive, and cohesive team.

. Delivered technical presentations to Order To Pay System. Experienced

professional with 4 years of Business and Technical project management

experience.

. Developed sales plans and strategies for Printing Services resulting

in an account base growth of 45% over previous year.

. Excelled in organizing, coordinating, and managing projects.

. Forecasted sales, developed inventory models, identified sales trends

and opportunities, coordinated special projects, and monitored retail

outlets. Planned, organized, and controlled all projects, training

meetings, and development activities for the National Bid Center and

National Dispatch Center.

. Tested software and reviewed documentation for revised version of

Sales Force and Web Center.

. Prepared weekly and monthly statistical reports for corporate funding

agents.

. Specialized in Web Center and provided technical support for all

sales representatives.

. Served as subject matter expert for the Web Center, Sales Force and

Microsoft Office suite.

FedEx Office . Dallas, TX 2005 to 2007

Maintenance Administrator

. Streamlined company operations, identified more productive methods to

achieve top performance, eliminated waste and reduced expenses.

. Exposed to many troubleshooting and problem-solving techniques

through active management of field operations and constant interaction

with diverse client base.

. Established reliability objectives for current and new products,

performed system modeling and predictions, and participated in the

development and monitoring of products' field performance.

. Examined object, system, and facilities, such as telephone, air-

conditioning, and industrial plant, and analyzed information, to

determine installation, service, and repair needed.

. Directed organization charged with administering and monitoring

regulated activities to interpret and clarify laws and ensure compliance

with laws.

. Developed, planned, organized, and administered policies and

procedures for organization to ensure administrative and operational

objectives were met.

. Prepared budget and directed and monitored expenditures of department

funds.

. Established and maintained comprehensive and current record keeping

system of activities and operational procedures in business office.

D.E.M.O . Dallas, TX 2001 to 2004

Manager

. Directed and supervised employees engaged in sales, inventory-taking,

reconciling cash receipts, and performing specific service such as

pumping gasoline for customers.

. Planned and prepared work schedules and assigned employees to

specific duties.

. Hired, trained, and evaluated personnel in sales and marketing

establishment.

. Conferred with company officials to develop methods and procedures to

increase sales, expand markets, and promote business.

. Assisted sales staff in completing complicated and difficult sales.

. Coordinated sales promotion activities and prepared merchandise

displays and advertising copy.

. Listened to and resolved customer complaints regarding service,

product, and personnel.

. Examined merchandise to ensure that it is correctly priced, displays

and functions as advertised.

. Managed employee performance evaluations and incentive programs to

increase employee productivity.

. Fitted and assisted customers in trying on merchandise.

. Influential in situations that allow close communication and

interaction with others.

Enterprise Rental Services . Dallas, TX 2002 to 2003

Manager Trainee

. Advised dealers and distributors on policies and operating procedures

to ensure functional effectiveness of business.

. Resolved customer complaints regarding sales and service.

. Planned and directed staffing, training, and performance evaluations

to develop and control sales and service programs

. Recommended, selected, and obtained merchandise based on customer

needs and desires.

. Described merchandise and explained use, operation, and care of

merchandise to customers

. Arranged and displayed merchandise to promote sales.

TECHNICAL EXPERTISE

. PowerPoint . Excel

. Access . Word

. Sales Force . Web Center

. Order To Pay . Service Channel

. Beacon Builder . People Soft

EDUCATION

Phoenix University . Dallas, TX 2009

M.B.A., Management

Olivet University . Olivet, MI 2001

BA, Business Management

A graduate of Olivet University, Olivet University

Insurance and Risk Management

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