Customer Service Medical

Jonna E. Sverker

* ******** ******

Reading, MA. 01867

339-***-****

******@*****.***

Objective:

To obtain a healthcare position where I can be part of a team, and offer

exceptional work ethic and diligence for the tasks assigned.

Education:

2010. Shawsheen Valley School of Practical Nursing; Billerica,

MA

Completed over 475 clinical hours at the following

rotations:

. Health South Rehabilitation (Sub-acute, Rehab)

. New England Pediatrics (Pediatrics: Long term care)

. Emerson Hospital (Med-Surg, Acute care, Telemetry)

. Woodbriar (Geriatrics: Long term care)

. Wingate at Andover (Geriatrics: Long term care)

. Community health care work: Blood Pressure Clinics at St.

Mary's Church of Billerica, Flu shots administration at

Billerica City Hall.

2006. Berklee College of Music; Boston, MA

Completed prerequisites for music degree.

2004. Salem High School Diploma; Salem, MA

Computer Skills:

Is proficient in Mac and Windows PC operating systems, Microsoft Office and

Apple iWork, and the Internet, including Internet research. Can adapt to

and learn company specific software, and other computer peripherals very

quickly, and is very comfortable with data-entry.

Professional Experience:

3/2007-2/2010

Health Resources

Woburn, MA

Admin Asst: Data entry, managed heavy phone loads, filed all medical

records, coordinated medical document retrievals, requested and received

medical records from multiple clinics internationally, worked closely with

over 20 nurses to retrieve and maintain any medical records needed,

maintained database on MS Word, MS Excel, and several company custom

programs & all other clerical tasks as needed. (2 yrs, 6 mos.)

*Promoted to:

Lab Technician: Processed all blood, blood occult and urine

specimens/tests, requested specific tests that were ordered, received daily

shipments, processed weekly bio-hazard waste removal, maintained company's

custom computer program, re-organized lab's documents including filing

system. (5 mos.)

10/2006-3/2007

Game Stop

Woburn, MA

Game Advisor: Customer service, operated cash register, set up marketing,

processed returns and trade-in's, organized merchandise. (2 mos.)

*Promoted to:

Senior Game Advisor: Responsible for opening and closing store, prepared

and deposited daily cash flow, processed incoming shipments, processed

inventory, assisted store manager. (4 mos.)

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