Customer Service Management

RICHARD JOHN I. HIPOLITO

**** **** **** ****** . **** Beach, Ca 90810

Phone:cell562-***-**** Home562-***-****

E-MAIL: ***********@*****.***

Objective

A motivated and initiative veteran seeking a career in the fields of law

enforcement and business administration and or management to utilize

professional and academic skills acquired from military experience and

education, to contribute to the success and growth of a major corporation.

Education

DeVry University, Long Beach

Graduated June 2009 Long Beach, California

. Bachelor of Science in Business Technical Management - Emphasis on

Criminal Justice

Awards

. Certificate of Commendation for Sewer Science Program 2008

. Certificate of Commendation for Sewer Science Program 2007

. Global War on Terrorism Medal, US Navy 2005

. Good Conduct Medal, US Navy 2004

. Navy and Marine Corp Achievement Medal, US Navy 2003

experience

District Crew Leader

March 2010 - August 2010

Census Bureau

841 Apollo St., Suite 150, El Segundo, CA 90245

. Supervised 15 enumerators during the 2010 Census operations in Cities

of: Carson, northern Wilmington, Torrance and Long Beach

. Provided training to enumerators or staff

. Maintained communications with staff and higher officials regarding

interests on studies, projects and initiatives

. Evaluated subordinates performance individually

. Appointed and designated assignments to staff

. Analyzed situations, identified problems, recommended solutions, and

evaluated outcomes

. Submitted, approved, reviewed and made corrections if necessary in

case documents and payroll

. Recorded status of operations, cases and working hours

. Handled confidential materials and documents

. Answered questions of residents regarding the 2010 census

. Data entry

. Driving operations throughout designated districts

Student Worker June

2005 - August 2008

City of Los Angeles, Bureau of Sanitation

2714 Media Center Drive, Los Angeles, CA 90065

. Developed goals, objectives and Implemented strategies to promote

pollution prevention programs in the Los Angeles and Glendale School

Districts.

. Provided training to teachers and new mentors.

. Developed consensus and strategies for successful outcomes and promote

City of Los Angeles' goals, services, programs, and policies,

including participating in the development of Sewer Science project or

information for public dissemination

. Designed and illustrated comprehensive public-outreach materials.

. Maintained and tracked shipments and equipment for the program.

. Administered data-entry for pre-treatment management systems.

. Front Desk assistance

Weapons Handler

February 2005 - August 2007

United States Naval Reserves - NWS Seal Beach EOT2

Seal Beach Blvd., Seal Beach, California 90740

. Assisted with administrative duties

. Maintained, supported, and promoted safety rules, policies, and

procedures in support of the military base's safety vision and goals

. Transported, prepared and maintained military weaponry.

. Prepared clear and comprehensive reports and correspondence of

shipments of military ammunition.

. Fork lift and truck driving operations to transport shipments.

. Handled and shipped classified ammunitions.

Tower Supervisor July 2000 -

November 2004

United States Navy - USS KittyHawk CV-63

(FPO AP) Yokusaka, Japan

. Supervised and maintained shift-schedule of staff.

. Provided or supervised responses to flight deck concerns and inquiries

from internal and external pilots and officers

. Assisted in monitoring flight deck operations and promoted a safe work

environment while complying with the Standard Operating Procedure

manual

. Assisted pilots and officers in flight deck statuses.

. Administered aircraft and flight-status data for pilots and officers.

. Handled confidential materials and documents.

. Conducted technical training and qualified staff personnel.

. Security (patrol, I.D. check)

. Construction/Maintenance of ship equipment.

Certificates

Basic Fingerprinting and Analysis Certificate

Pepper Spray Training Certificate

Baton (Pending)

Firearms Permit (Pending)

CA Guard Card (Current)

First Aid

O.S.H.A. Forklift Certified

SKILLS

Proficient in Microsoft Office applications (software) Word, 45/wpm, Excel,

PowerPoint, Access, Outlook

Knowledge in research and analytical techniques, methods and procedures

Knowledge in protocol of communicating with and for public agencies

Coordinate multiple projects

Data Analysis and Interpretation

Administrative Management

Excellent customer service and people skills

Mass Casualty Response

Anti-Terrorism Response

Leadership skills

Public speaking skills

Communicate effectively orally and in writing

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