Customer Service Representative

Joshua Smith

Email: ***********@*****.***

Phone: 217-***-****

Experience

Express Personnel – Wells Fargo

New Home Loan Processor

August 24, 2010 – Present

Processed new home loan applications. Input new customer information into Customer Database to

include hazard insurance, flood insurance and county taxes.

Horace Mann Insurance Companies

Property & Casualties Client Services

October 19, 2009 – March 2010

Working for Horace Mann Insurance Companies as a Client Services Representative, I took inbound calls

from clients to make changes to their automotive policies. This would be everything from changing to

Full Coverage to cancelling their automotive policy.

Lowe's Home Improvement

Electrical Customer Service Associate

Promoted to Electrical Pro (Feb 2009)

April 2008 – October 19, 2009

In this position, I assisted customers in a face to face environment to assist with home improvement

projects from light bulbs to ceiling fans. I would answer customer questions in regards to Electrical

Codes, wiring, and how to install a new light fixture. I also cut electrical wire to their requirements and

recommend accessories to complete their project. I would assist in local departments if needed; i.e. as a

cashier or in Plumbing.

Army National Guard - MOS 62B - Construction Equipment Repair

742nd Maintenance Company, McEntire ANG, Eastover, SC

January 2007 - February 2008

PriceWaterhouseCooper

Total Sleep Diagnostics

Billing Specialist

January 2007 – April 2007

In this position, I took claims that had failed to pay to see what had happened. If we were within filing

time, the claim was recoded to the correct specifications of the insurance company and resubmitted. I

would contact the insurance company to determine the reason for denial and what we needed to do correct

our initial claim. This was just a temporary job to alleviate their backfill of claims that needed to be

processed.

Medical Services of America

Medicare Billing Specialist

August 2006 - January 2007

As a Medicare Billing Specialist, I was responsible for reviewing a report of all the denials from

Medicare and researching to see why the claim was denied. Once the reason for the denial is determined

through account research and assistance from Medicare, follow through with the appropriate action (i.e.

write off, re-determination, etc.). If a re-determination through Medicare was required, I prepared a

packet with all necessary documentation. In this position, I was also the sole person who worked Enteral

and Parenteral claims for all Medicare regions.

Rent-a-Center

Account Manager

February 2006 - August 2006

Contacted customer to either arrange payment or arrange return of merchandise

Delivered and setup merchandise at customer location

Cingular Wireless

Customer Service Representative

August 2003 - February 2006

Took inbound customer calls to:

activate new service

troubleshoot phone problems

resolve billing issues

change customer price plans to match their calling needs

provided customers with additional features as necessary

Verizon Wireless

Customer Service Representative

October 2002 - April 2003

Assisted customers with phone activations, price plan changes, credits for dropped calls, analyzed

customers usage and recommended a plan to suit the customers needs, saved customers when they wanted

to disconnect service

Wal-mart

Overnight Stocker

Winnsboro, SC

July 2002 - October 2002

Assisted in the unloading and distribution of the pallets to the appropriate departments, shelved the items

and assisted others in every department in the store, baled the boxes.

United States Air Force

Tech Controller

June 1999 - May 2002

IDNX troubleshooting, CODEX (all series), breakout boxes, timing, circuit faults and repair,

cryptographic devices experience, metallic cabling, fiber optic, troubleshooting faulty equipment, keeping

740 circuits up and operational.

Schools -

Irmo High School

High School Columbia, SC May 1999

Community College of the Air Force

Offutt AFB, NE

University of Phoenix – Bachelor’s of IT-Network Systems Support

Graduation Date – Nov 2012

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