Customer Service Assistant

Susan G Thiong'o

**** ****** **** ***

Brentwood, CA, 94513

925-***-****

************@*****.***

CERTIFICATION: -Certified Phlebotomy Technician 1, Certified Nursing

Assistant. P.C and Microsoft word, ms word, ms power point, ms excel

Photoshop, Corel draw, Computer graphic, literate.

CAREER OBJECTIVES:

Highly motivated, dependable team player, able to be self initiating and

follows instruction to carry out tasks in an efficient manner. Major

strengths in handling multiple tasks simultaneously and professionally.

High-level computer skill including computer graphic.

EXPERIENCE:

Contra Costa Regional Medical Center: - March 2010 - Current

Phlebotomy.

- Vein punctures on actual clinical patients differentiated by age,

weight, health,

Conditions or degree of difficulty

- Preparation of the patient, infection control and proper disposal

of needles,

Sharps and medical waste.

- Processing of blood containers after collection, including

centrifugation.

- Selection of blood collection equipment appropriate for test

requisition

BRIGHTSTAR HEALTH CARE.

Position-C N A.

- Working collaboratively with Nurses and other C.N.A's staff assuring

prompt

Response to patient's needs and sufficient patient care.

- Collecting specimens from urine, sputum and feces as instructed by

supervises.

Assist with showers and grooming of the patients.

- Taking care of hospice patients and documenting any care given

following

Institution protocols and procedures.

EDUCATION

- Medical Laboratory Technician- Los Medonas College -Current

- Health Career College- Phlebotomy program (2010)

-Scrummed Nursing Assistant Training (2008)

-Nairobi University of Science & Technology.Kenya, Africa (2007)

-Forrnax Computer College. Kenya, Africa, (2006)

-St. Valentine High School. Kenya, Africa, (2005)

PROFESSIONAL DEVELOPMENT

Health Career College-

Phlebotomy Program -Asked by instructor to assist in providing technical

guidance to other phlebotomy student.

ADDITIONAL EXPERINCE

Customer service -Clown Plaza Hotel, Concord, ca.

Customer service & Data-entry- Nairobi, Kenya, Africa.

Maintain adequate staff to meet customer needs and ensure high-level

Of customer service

Reference available upon request.

Contact this candidate