Injection Molding Information Technology

RAUL ARROYO

***** ****** ***** **

El Paso, TX. 79927 915-***-****

***********@*****.***

OBJECTIVE

To obtain a position in IT/Information Technology, fully utilizing my

education, experience, and skills in a challenging work environment

QUALIFICATIONS

0. Highly motivated, computer literate individual with proven

experience in installing and upgrading operating systems

1. Knowledge in installation and configuration of Local and Wide

Area Networks

2. Troubleshooting computer skills

3. Knowledge in Microsoft Word, Excel, and PowerPoint

4. Able to configure Windows 2000 Server to perform various

functions such as Active Directory Services, DHCP, DNS,

Policies, RIS, and RAS

5. Knowledge in computer Hardware and Software

6. ST and SC Hot Melt Fiber Optic Terminating 3M Certified

7. Excellent verbal and written communication skills in English and

Spanish

PROFESSIONAL EXPERIENCE

ADP Inc.

Solutions Center Consultant El Paso, Texas

May 2007 to Jan. 2009

. Connected to client's Database Servers and ran queries to

resolve issues

. Troubleshoot client's Polling PC's to resolve biometric clock

issues

. Upgraded client's software to comply with ADP policies

. Troubleshoot and assisted clients with Attendance/Payroll

software

Cash Register Systems El Paso, Texas

Nov. 2005 to Apr. 2007

Field Service Technician

. Troubleshoot and repair computers and POS Systems, at shop and

at client's site

. Provided Network Support

. Radiant Hardware Certified

. Troubleshoot and repair customer's printers, including Epson and

KP's

State Farm Operations Center El Paso, Texas

Feb. 2005 to Nov. 2005

CSR

. Provide exceptional customer support to policyholders and agents

. Assist customers with auto and fire loss reports, as well as

billing issues

. Send messages through computer system, from policyholders to

agents

The Job Connection

Operator/QA El Paso, Texas April

2004 to Sep. 2004

8. Responsible for quality on pcb boards

9. Safely loaded pcb boards with soldering paste

10. Properly soldered chip components on pcb boards

EDUCATION

University of Phoenix El Paso, Texas Feb. 2006 to

Oct. 2008

Earned a Bachelor's of Science Degree in Information Technology

GPA: 3.73

Among courses taken were:

. Windows Networking

. Database Management Systems

. SQL for Business

. Introduction to UNIX

. Project Planning & Implementation

. Web Programming

Western Technical College El Paso, Texas

Feb. 2004 to Aug. 2005

Associate of Occupational Studies Degree in Microcomputer

Technology

GPA: 3.85

Attendance: 96.9

Course Hrs: 1800

11. Completed A+ Hardware and A+ Software Phases

12. Completed Microsoft's Networking Phase

13. Completed Cisco CCNA 1,2,3, and 4 Academy Networking Programs

14. Completed Microsoft's Word 2002, Excel 2002, and PowerPoint 2002

Phases

15. Perfect Attendance Awards

16. Honor Student, and Director's Honor Roll Awards

El Paso Community College, Advanced Technology Center

17. Precision Machining Technology (1144 hours) Certificate of

Completion

18. Plastics Injection Molding (480 hours) Certificate of Completion

References Available Upon Request

Contact this candidate