Customer Service Manager

Asma Ouhammou

**** ***** ******** ***** *** #***

Boca Raton, FL 33496

Phone: 561-***-****

Email: ************@*****.***

My goal is to obtain position in sales or production management, in which

my education, technical expertise, and superior interpersonal skills can be

to use in a fast paced, result driven, team centered business environment.

CAREER SUMMARY

A LA MODE XXI: SUITE 100 Uptown Village Mall, Cedar Hill. Texas 75104

Position: Retail Store Supervisor (October 2009- Present)

. Managing company projects such as market research, marketing

communications, customer service and business development.

. Establishing a solid customer base, as well as a competitive

product and company presence.

. Able to thrive when under pressure and ensures the team focuses

on objectives and a successful outcome.

. Excellent people management skills a hands-on problem solver.

. Able to understand complex issues, and manage to detect clients

needs.

CALEE MARKETING: 9210 north military trail suite 501 West Palm Beach FL

33418 (June 2006- July 2007)

Position: Management Trainee

. Successfully perform managerial duties during manager's absence.

. Train new employees and conduct company's products orientations.

. Conduct monthly inventory and audit.

WEISENECK, ANDRES & COMPANY, P.A. (April 2005, July 2006) 8207 Calterra

drive Palm Beach Gardens FL 33418

Position: Administrative Tech/Receptionist/File Clerk for a CPA firm

. Responsible for responding to visitors emails.

. Documents preparation.

. Organize information and reference materials from various

sources for reports, work plans, studies, briefings, and meetings.

People's Pottery (February 2003- April 2005). 901 Rosemary Avenue, West

Palm Beach, FL 33400

Position: Assistant Manager

. Superior communication skills as they pertain to maintaining

positive custom relations

. Proven ability to manage people as well as results

. Proficient in learning new technologies

. AP/AR, General Ledger entries, Account Reconciliation

. Inventory Control

Qualification

. Ability to understand the needs of clients, to troubleshoot

problems, and to execute effective solutions.

. Proficient in new media applications and extremely adept at

merging technology with management goals for the growth of people and

policies.

. Fluent in analyzing monthly financial reports and compiling

business information to prepare reports, and presentations for

management.

. Excellent communication, interpersonal skills and able to

implement change programs by understanding peoples concerns and fears.

Education

. 08/20/02 - 05/12/04 Palm Beach Community College (Associate's

degree) 2312 North Military Trail Boca Raton, Fl 33431

. 01/14/04 - 04/17/09 Florida Metropolitan Universities. Major:

International Business (Bachelor of Science in Business).

. 10/16/09 Florida Metropolitan University. Major: Master in

Business Administration with concentration in International Business.

Expected graduation April 2012.

Accomplishment

. Created and implemented a system for recording, tracking,

processing, and managing invoices to insure prompt delivery of

products as well as timely payments.

. Insured inventory and raw material costs were minimized through

a well managed internal control system.

. Improved write offs as a percentage of monthly sales.

. Implemented strategies for providing samples and marketing

literature to potential clients

. President list/ Dean list for the year 2007/2008.

Languages Write and speak fluent French, Arabic and English.

Technical Skills

. Operating systems: DOC, Windows version 3.x, 95, 98, NT, 2000

. Microsoft Office.

References upon request

Contact this candidate