Customer Service Engineer

Juan Castro **** Wharf Rd. Sarasota, FL *****

[pic] ********@*****.*** . Cellular

941-***-****/941-***-**** /941-***-****

Summary

I am a Computer Network Engineer/Customer Service bilingual professional

that speaks both English and Spanish fluently seeking a position that will

allow me to use my experience and education to grow and implement my skills

in customer service and technology.

Technical /Computer Skills

. Operating systems: Windows 3x/9x/Me/Windows NT/2000/XP/MSDOS

. Networking Hub, Routers, Switches, DNS, RAS, TCP/IP

. Hardware Installing, upgrading, assembling,

Diagnostics,

. Troubleshooting, printer, Server

. Programming/Internet: Cisco Routing Technologies, HTML,HTTP,

Internet Explorer,

Netscape

. Software Package: MS Office Suite 2000/XP, WIN 98/2000 PRO,

WIN

2000 server, Partition/Boot Magic Languard,

Norton Antivirus, Seagate Backup, Photoshop,

Dreamweaver, Fusion, Maya

. Windows NT all the way to Windows Vista installation and problem solving

solutions.

. Hardware and software related issues.

. Reinstalling Hardware or software and resolving virus related issues.

. Implemented computer Training, and Customer Service on computer or

network.

Areas of Expertise

. Computer Tech Support/Customer Service Relations

. Tech support for company's overall hardware and software systems.

. Customer training in the area of technology.

. Technology Supervisor directly under the Director of regional hospitals.

. I upgraded Hospital's hardware and software throughout the region of

Loreto, Iquitos in the country of Peru'.

. Took inventory in the company's overall technology department and

corrected generic parts over name brands. Put a stop to false shipments

and revamped the whole strategy of buying and selling of computer

hardware and software implementing the strategies in reports to the

Director. Furthermore, I Resolved virus, and wireless issues as well to

make the company's network more proficient in many ways.

Experience

Government of Peru', Iquitos, Peru' 2008 to 2009

Systems Engineer

I worked as the Systems Engineer supervisor of the central regional

hospital of Iquitos, Peru.

My duties were to keep the network running smoothly, computer hardware and

software updated and installed correctly, and resolve any technical issues

concerning the overall technical department and submitting monthly reports

to the Director on my progress.

. Set up and redesigned several departments.

. My skills in Customer Service and technology have shown a commitment

to excellence and progress.

. Product knowledge and understanding of great Customer Service

qualifies me to bring you more customer satisfaction.

. On the job experience, technical, and customer service related issues

have given me the knowledge and experience to bring your company

solutions.

Allstate Funding Mortgage Corp. Loan Originator 3/2006 to 7/2006

Analyze, bid, and form Loan packages for potential clients. I worked

directly with the banks and clients to form a loan package to suit their

needs depending on the credit score they held.

I worked directly with brokers on formation of credit scenarios.

I implemented problem solving strategies and brought solutions to make the

technology work depending on client situation and ensuring great customer

service and customer satisfaction.

Independent Contractor/Production Assistant

2003 to 2006

I worked as a Production Assistant in many Film and TV productions. My

duties were to assist in the Film and TV productions as a producer and

director working closely with cast and crew on a daily basis.

Made sure call times were adhered to and clocked the cast crew with their

work hours.

During most productions I worked directly on set with the director and

entire cast and crew.

Grid Iron Productions, Miami FL 2000 to 2003

I worked as a Production Assistant in many Film and TV productions. My

duties were to assist in the Film and TV productions as a producer and

director working closely with cast and crew on a daily basis.

Made sure call times were adhered to and clocked the cast crew with their

work hours.

Dextral Supply, Miami, FL 1999 to 2000

Computer tech specializing in computer installs hardware, software,

configuration, installation of new operating systems, computer training for

employees and customer service.

Walt Disney World and MGM Studios

1994 to 1998

I Performed as Aladdin, The Lion King, Pocahontas and many more throughout

all the parks and shows.

Worked in Public relations and customer service for Walt Disney Company

Education

Florida Career College, Miami, FL

2000 to 2002

Associate, Computer Network Engineer

GPA: 3.80. I have a degree in Computer Network Engineering and have many

years of experience in computer hardware and software installation

knowledge. I also have extensive Customer Service experience and problem

solving skills. I graduated with honors at the top of my class and have a

certificate award that I received for excellence and GPA accomplishment.

Training

Completed Cisco Training and received Cisco Routing Academy Certificate.

Training for Cisco router technologies and implementing training on the

job.

I have received training and have trained as a web consultant to companies

I have worked for and beyond on Microsoft computer operating systems and

software.

Computer Network engineering concepts

Completed and Trained on All Microsoft products, Microsoft Windows

operating systems and applications.

Honors

Award for Excellence, [Florida Career College]

I graduated at the top of my class with on the job training and received a

certificate of excellence for my accomplishments.

Talent

I worked in the talent department as a professional face character actor at

Walt Disney World and MGM Studios, Epcot, Disney's Aladdin, Lion King, and

Pocahontas, Film and Video productions, Blue Wave productions, Walt Disney

parades and shows. I also Directed and Produced on many motion pictures,

MTV Networks, and Miami Ink.

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