Customer Service Sales

Merita Lala Dibra

**** ******** ****

Jacksonville, FL 32207

904-***-**** cell

********@*******.***

Objective:

Obtain a full time position utilizing my talents, experience, and

qualifications.

Management Accomplishments:

. Successfully hired and retained staff maintaining low turn over.

. Regularly recognized as model for successful project management and

leadership.

. Presented with and successfully resolved challenging projects outside

of sales within company operations, including billing, customer

service, and logistics.

. Authored and implemented training for new phlebotomists, operational

training for new employees, and operational training for new clients.

Also created annual recurrent training.

. Over ten years of experience in various levels of managing, and

training in customer service based businesses.

. Excel when both working in team environments and independently toward

achieving specific results.

Personal Skills:

. Strong written and oral communication skills.

. Strong customer service orientation.

. Effective interpersonal and relationship-building skills.

. Positive attitude, dedicated, dependable, enthusiastic.

. Speak, read, and write fluent Albanian and Bosnian.

CHC/Aurora Diagnosis 10/2009-

Present

Sales representative

Maintain all the existing accounts: nursing homes, treatment centers, in

Jacksonville, Orange Park, Fernandina Beach, St Augustine, Daytona and

Deland. Created and maintained sales strategies. Consistently met and

exceeded sales goals and objectives.

Liaison between laboratory and all nursing home facilities and treatment

centers. Attend QA meetings with all the accounts. Follow up with all

client concerns and complaints. Responsible for staying in close contact

with administrators as well as DON's. Responsible for achieving sales

goals. Also responsible for maintaining phlebotomy manager role, while

replacement was found.

Quality Care Phlebotomy: 10/2006-

10/2009

Phlebotomy Supervisor/ Phlebotomist

Supervised 30 employees. Responsibilities included: scheduling, handling

employee disciplinary actions, STAT processing department. Establishing

appropriate procedures and objectives for all supervised. Implemented

successful plans to enable them to fulfill these goals. Monitored errors by

employees while re-training and educating to reduce errors and provide

better service to our clients/ patients. Responsible for completing annual

evaluations and performance improvement plans for each employee. Also

responsible for working as a phlebotomist, maintaining morning draws,

evening and weekend STATs.

Computer Skills: Microsoft Windows XP, Microsoft Word, Excel, Outlook,

PowerPoint.

References Furnished Upon Request

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