Manager Vice President

SAM PAPPALARDO

*** ********* *****. • St. Charles, IL 60175

630-***-**** (Home) • 224-***-**** cell

E-Mail: *************@*******.***

PROPERTY & CASUALTY MANAGEMENT EXECUTIVE

High achieving executive with over 30 years experience in National Claim

Management seeking expanded operational opportunity in the Property &

Casualty Insurance Industry.

Career Summary:

Vice President in Charge of Claims with responsibility for financial

performance of run off operation. Senior positions with Zurich North

America, Royal & Sun Alliance and Kingsway Financial Services in

Claims Compliance and Privacy implementing compliance

strategies in conjunction with State & Federal laws.

As Vice President of Field Operations, responsible for technical

oversight of all lines of business of large commercial and personal

lines claim operations. Earlier experience with Cigna includes

exclusive management responsibility of Workers Compensation

Field Claim Offices in Mid America.

SELECTED MAJOR ACCOMPLISHMENTS

Executive Management

1 Implement national quality management program for

Personal and Commercial lines claims. Oversee process,

metrics, service, DOI compliance throughout transition to

national claim center.

• Successfully managed and staffed national corporations

handling General Liability, Workers Compensation,

Professional Liability,

• Construction Defect, Excess, Environmental, Mass

Litigation, Surety and Personal Lines Claims.

• Management responsibility for Third Party Administrator

Operations including Managed Care Operation, Nurse Case

Management and Bill Review. Oversight of all Kemper Third

Party Administrator Operations including audits, authority

levels, and financial performance.

• Coordination of multiple reengineering and transitional

projects of national claims operations

• National implementation of Quality and Compliance

Programs for multiple Fortune 500 Property and Casualty

insurers.

PROFESSIONAL EXPERIENCE

KINGSWAY FINANCIAL/LINCOLN GENERAL INSURANCE COMPANY, Elk Grove, IL

National Quality Manager-Home Office Claims April 2008 to Present

Execution of initiatives in Claim Quality, Compliance, Regulatory & Process Improvement

for national personal and commercial lines claim center. Claim Manager for Commercial

Casualty Office handling third party liability claims nationally. Monitored Managing General

Agent performance through implementation of claims and underwriting controls.

TRAVELERS INSURANCE GROUP, Naperville, IL

General Liability Product Line Lead February 2007 to

Apri2008

Accountable for all aspects of General Liability and Public Entity claim handling in multi

state region. Managed staff and large case adjusters. Provided Business Unit Support,

Marketing Assists, and Third Party Administration Oversight.

ROYAL AND SUN ALLIANCE, Naperville, IL

Claim Director July 2005 to February

2007

Managed national audit team. Conducted internal and Third Party Administrator claim

audits as well as internal financial control audits.

KEMPER INSURANCE COMPANY, Long Grove, IL July 2004 to July 2005

Vice President in Charge of Claims, Head Office Claims

Management of national claim operation reporting directly to COO. Responsible for Claim

Technical and Operations, Claim Surety Operations and all facets of Claim Finance,

Metrics, Budgets, Cost Containment and vendor relationships. Oversight for all bundled

and unbundled Third Party Administrator operations including contract negotiations.

Technical oversight for all claims with $1,000,000 in authority.

ZURICH INSURANCE GROUP, Schaumburg, IL April 1995 to July 2004

Vice President of Claims Compliance and Privacy August 2002 to July 2004

Created and implemented compliance strategies in conjunction with Federal & State laws

and regulations. Development and implementation of Claims Best Practices and various

compliance programs. Participated in policy development with the US Treasury

Department, State Workers Compensation Bureaus, AIA & NAIC. Achieved SAS 70

certification.

Vice President of Field Operations April 1995 to August 2002

Corporate Officer, responsible for all aspects of claim performance, customer relations,

expense, cost control and training & development of over 300 managers & technicians.

Coordinated with technical and administrative head office departments in policy, standards

and strategic direction establishment. Worked closely with business units in servicing, and

pricing as well as large account marketing and support.

CIGNA COMPANIES, Chicago, IL June 1983 to April

1995

Regional Claim Vice President August 1989 to April

1995

Responsible for management of the Workers Compensation Field Claim Office for Mid

Central United States. Managed 100 professional, medical, and operational staff in region

and remote locations. Established strategic and financial goals. Developed and

implemented Special Investigative/Fraud Unit, Total Quality Management and

Empowerment Principles, legal and medical cost containment programs.

Began career at Allstate and progressed rapidly from Area Director to Regional

Claim Manager.

EDUCATION

Lawrence Technological University, Southfield, MI

Bachelor of Science

Insurance Institute of America

Chartered Property Casualty Underwriter coursework

Associate in Risk Management coursework

MEMBERSHIPS & AFFILIATIONS

Member of the Midwest Chapter AIA,

Wisconsin Manufacturer's & Commerce Association

Chicago Claim Managers Council

Illinois Workers' Compensation Publication Advisor

Project Business Junior Achievement Advisor

Barrington, Illinois National Little League Coach

Honorary Kentucky Colonel

Licensed Kentucky Adjuster

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