Quality Assurance Engineer

SUMMARY OF QUALIFICATIONS

. Senior Quality Assurance Talent / Manual Tester with a strong

programming and analytical skills.

. Industry Enterprise application experience: Financial Services, Big4,

Manufacturing, Direct Marketing, Mortgage, and Retirement Account

Management.

. Solid expertise in all phases of software test management: requirements'

definition, planning testing process, test automation and execution,

analyzing and reporting results and managing defects.

. Experienced with HP/Mercury Quality Center 9.0 installation,

configuration, setup, and mentoring.

. Strong proponent of establishing clear and complete requirements for the

test team and emphasizing user acceptability.

. Solid knowledge of automation testing tools such as HP QuickTest Pro.

. Quality assurance background includes: generation of multifunctional

test conditions, scripting and execution of manual and automated test

procedures, formal technical document creation.

. Exceptional experience in areas such as quality assurance, programming,

and process analysis enables me to be a valued resource in any

information technology environment.

. Extensive investigative skills for clarifying user requirements and

researching user reported defects.

. Highly detailed-oriented, quick at identifying procedural (user) and

software (developer) anomalies.

TECHNICAL SKILLS

Testing tools Quality Center, HP QuickTest Pro / TestDirector,

PL/SLQ Developer

Operating Systems Microsoft Windows NT/2000/XP, HP MPE/XL & HP MPE/iX

Languages VBScript, JavaScript, C#, HTML, DHTML, CSS, XML, ASP,

SQL, COBOL,PROCEDURE, GLOSSARY

Databases Apache Tomcat, BEA WebLogic, IBM WebSphere

RDBMS tools MS Access, mySQL, HP Image/SQL & HP TurboImage, Oracle

Software & Tools MS Office, MS Visual Studio, Adobe Acrobat, Adager

dbms, Robelle Qedit, Snagit

PROFESSIONAL EXPERIENCE

Lincoln Financial Group, Fort Wayne, IN July 2008 - present

Software Test Engineer / QA Analyst /QA Lead

Spearheaded creation and implementation of QA Test Plans for progressively

integrated projects for a 'Federal-guideline prompted' aggregation process

of non-profit organizations' retirement account data in order for

individual retirement accounts to remain within contribution and loan

limits.

. Collected process information from various resources to understand

several processes to be tested

. Reviewed project requirements and design documents for inconsistencies

&/or omissions using own traceability matrix

. Documented data and workflow to share with other QA team members

. Identified design/process issues prior to delivery of code through

documentation reviews and analysis

. Established standards for entering requirements & tests into test

management tool HP Quality Center

. Created/executed manual tests and logged/closed defects into QC using

DTLC

. Performed both front-end and back-end (Oracle tables) data validation

. Mentored junior QA tester and performed QA Lead role for growing QA

team

Environment: Mainframe, SQL Server, Oracle, Informatica PowerCenter,

SharePoint, Visio, PL/SQL Developer

RiverStar Software, Chicago, IL January 2008 - July 2008

Software QA Lead / Manual and Automation Tester

Created and managed the manual testing framework for a development tool,

WhiteWater Guide8.0, which generates C# or java based applications used

primarily by call center agents to capture/retrieve/update contact

information following predetermined call-flows.

. Generated scope of testing without functional specs or other client

specs by utilizing client's electronic training material for previous

version of application - current, tested version had new UI

. Created and documented multiple standards for testing team - ie. test

step structure, test name, screen area reference, test storage

location, data sheet, application & database install procedures, and

restore/refresh procedures

. Mentored and managed testing team of 3 - 8 members which included

assigning daily/weekly tasks and providing feedback both in-person and

electronically

. Designed regression test bed of re-usable, data-driven tests that were

decomposed to a level that should be usable by existing and future

test scenarios. This resulted in cost benefit [of reducing time for

test creation, maintenance, and execution] by design.

. Utilized Quality Center for test creation, execution, and defect

tracking

. Wrote and executed over 100 manual tests

. Managed conversion of manual tests to automated tests and executed

automated scripts for review and live regression runs

. Participated in a creation of work-around for QTP object recognition

using indirect recognition

Environment: C# .NET, java, MS Access, mySQL, Quality Center, QuickTest

Pro, MS Office

Accenture, St. Charles, IL August 2007 - January 2008

Senior QA Engineer / Manual Tester

Tested Web-based training (WBT) courses and wrote test cases and test

scripts for software fixes, enhancements, and regression testing of a

'customizable' Learning Management System (LMS).

. Created 10 test case documents with associated manual test scripts and

maintained them within a document management system (Business

Integration Designer/BID)

. Re-imaged test machine to client's environment (ie. MS XP SP2, Flash

7/9, Java) prior to testing courses

. Published/uploaded course into the LMS in order for user to access

course via LMS

. Performed extensive setup prior to testing LMS features ie. user

account creation, course setup, registration for course, course

completion information, creation of XML dataload/batch files

. Entered web-based course issues into an issue log utilizing Excel and

Snagit (screen capture software)

. Entered issues relating to LMS into BID for development team to

process

Environment: SQL Server, XML, Business Integration Designer (BID),

Snagit

Empire-Today, Northlake, IL May 2007 - August 2007

Senior QA Engineer /Manual Tester

Responsible for system test cases for the application in a newly developed,

multi-application order management system for a national seller of

carpeting, flooring, and other home improvement products.

. Created 150 test cases from 25 use cases and business process

documents

. Provided test case documentation standards to 5 test case writer team

. Summarized use cases to identify patterns in order to construct test

case approach

. Constructed negative testing approach implemented by test case writer

team

. Reduced test case maintenance time/cost by designing callable test

case containing repeatable actions wherever possible

. Updated status log with estimated and completed test cases

. Recorded over 80 questions for BAs & SMEs to clarify business

processes

. Documented several issues while performing discovery process on the

application

Environment: Oracle 8.0, Siebel

Northwestern University, Evanston, IL February 2007 - March 2007

Senior QA Lead/ Manual and Automation Tester

Managed and participated in quality assurance and test automation of the

Student Enterprise System which consisted of awarding and disbursing of

grants/loans for the student financial aid module.

. Designed and published test plan encompassing approach, scope,

schedules, resources and deliverables

. Led QA team in development and maintenance of reusable, automated test

scripts to ensure high quality of application releases

. Defined script execution strategy based on client's requirements,

which required minimal automation tool expertise from the client

. Developed reusable, self-contained automated action scripts using

Mercury QuickTest Pro

. Thoroughly documented and reported test case steps in automated

scripts' test results file

. Provided status report at weekly meetings to discuss progress and

offer feedback

. Created Test Results Summary Report for all tests including scripts

and data tables used for each test

. Demonstrated script execution to QA team and trained client personnel

on script creation, maintenance, execution, and analysis of test

results file

Environment: PeopleSoft 8.2, Oracle 8.0, Mercury QuickTest Pro

Aspen Marketing Services, West Chicago, IL December 2006 -

January 2007

Senior QA Engineer/ Manual Tester

The goal of this project was to test a new interface to a multi-industry,

fulfillment application that included Program Generation, Task Generation,

and Fulfillment modules on the management side with Program Review and

Enrollment modules on the client side.

. Created test cases for manual and regression testing based on business

requirements

. Maintained test case documentation library

. Performed manual testing procedures that included Unit, Regression,

Integration, and Ad hoc testing in multi-tiered environment

. Identified and logged defects into MS Visual Studio 2005 Team Suite,

monitored and retested or confirmed their resolutions

. Interacted with developers to assist in resolving defects and to

ensure process consistency

. Conducted end-to-end testing to ensure quality standards of the

application

. Provided progress status to management on all project-related issues

. Assisted other testers with testing methodology, defect tracking, and

test plan creation

Environment: C#.Net, SQL Server, SQL, MS Visual Studio 2005 Team Suite

CDI Corp., Philadelphia, PA October 2006 - November 2006

Manual and Automation Tester

. Installed TestDirector for Quality Center 9.0 and set up users and

project

. Trained Administrators and users (project managers and developers) on

applicable modules

. Installed and deployed licenses for Concurrent License Server for

Functional Testing

. Installed QuickTest Professional 9.0 on client workstations for

integration with Quality Center

. Integrated existing QTP scripts into Quality Center and ensured

scripts would execute

. Provided customized, detailed installation instructions for Quality

Center and QuickTest Pro

Environment: Windows 2003 Server Standard, SQL, Quality Center,

QuickTest Pro

www.ticketsnow.com, Chicago, IL May 2005 - September 2006

Manual and Automation Tester

Participated in the transition to a new web-based thin client with MS .NET

server side, which will have the ability to store customers' preferences

and deliver content based on previous purchases and will rely on IP

addresses to suggest events most suitable to the customer based on

location. Tested website integration with ticketsnow.com affiliates

(www.usatoday.com, www.fandango.com, www.10best.com).

. Assisted in the creation of a high level test plan based on business

requirements

. Designed test cases upon acceptance of the test plan for major website

components including: Power Search, Search Results, Tickets Listings,

Buy Order, Home Page Verification, MyTicketsNow, Tracking System,

Interactive Events Calendar and Gift Center

. Developed automated tests for functional and regression testing to

meet target deliverable dates

. Executed test cases and verified the accuracy of the test results

. Identified and documented defects, monitored and retested the fixes

. Analyzed test results and prepared detailed reports of all executed

tests for the QA Manager

. Interacted with developers throughout SDLC to ensure complete and

timely testing deliverables

Environment: Mercury Quality Center (TestDirector), QuickTest Pro, SQL,

MS SQL Server, ASP.Net, XML

Ircon, Inc., Niles, IL October 1996 - October 2004

Programmer/Analyst & System Administrator

Provided software maintenance and administrative support for a highly

customized, fully-integrated stable manufacturing application for a

manufacturer of infrared thermometers. The application was replaced by a

new manufacturing application which I supported as an administrator. Both

applications allowed me to interact extensively with the end users when

questions and problems arose.

. Represented the IT department for a new software implementation

project to replace a fully-integrated, manufacturing package (MCBA -

A/R, A/P, Inv Ctl, O/E, Purchasing, Receiving, Sales Reports)

. Managed outsourcing of software enhancements for new package (DataFlo

by DataWorks) and tested each enhancement before deployment into

production

. Performed System/DB/Security/Help Desk duties and COBOL programming

support for MCBA package

. Unit & System tested enhancements to the MCBA software

. Introduced several operational procedures (i.e. System

shutdown/restart and Problems/Resolutions Log)

. Resolved inter-departmental conflicts via training and/or by

implementing new procedures

Environment: HP3000 minicomputer, HP NetServer running Novell Netware,

Windows NT Server

Creative Automation Co., Hillside, IL Programmer

Abacus Data Systems, Rolling Meadows, IL Programmer/Consultant

Walter Latham, Broadview, IL Programmer/Analyst

Arthur Andersen & Co., Chicago, IL Programmer/Analyst

EDUCATION

Bachelor of Science Degree, Computer Information Systems

Millikin University, Decatur, IL

Introduction to Performance Testing (Mercury LoadRunner 8.0)

I.T. Quality Group Inc., Buffalo Grove, IL

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