Project Manager

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Lisa R. Green, MBA, PMP, CSM

*** ***** ***** ***** ( Murphy, Texas 75094

Home: 972-***-**** ( Cell: 972-***-****

**********@*****.***

Summary Profile

Dynamic professional who leverages exceptional business acumen with a broad

technological expertise to deliver solutions that profitably impact the

bottom-line for companies in a broad range of industry verticals. Expertise

in reducing expenditures, increasing performance, and streamlining

operations by strategically planning and tactically implementing effective

systems, processes, and controls. Adept at developing and managing all

aspects of large IT projects and delivering business solutions on time and

under budget. Skilled communicator / liaison with unique ability to

translate business needs to technical teams to ensure a clear definition

and understanding of all objectives. Proactive, goal-focused service

professional with demonstrated talent at creating and leading motivated

teams to develop customized IT systems and business applications that meet

client needs. Expertise in leading IT projects that consists of EAI

(Enterprise Application Integration) and extreme data centric applications

using mainframes, Oracle and SQL Server.

Complex Project Management Business Communications Technical

/ Completion Team Acumen/Business

Process Improvement Building/Development Solutions

Strategic Planning Staff Management Decision-Making

Financial / Budget Architecture Design Dedicated

Management Systems Implementation

Education

MBA, Texas Woman's University, Denton, Texas

BS in Computer Science, Texas Woman's University, Denton, Texas

Project Management Professional Certification, Project Management

Institute, Dallas, Texas

Business Analyst Boot Camp, ASPE Technology, Irving, Texas

Certified Scrum Master, Dallas, Texas

Professional Experience

Tek Systems, Inc. (Consulting at Bank of America), Dallas, Texas 2010 -

present

Technical Development Lead, 2007

Led the prioritization and collaboration of project scope, resource, risk,

quality and cost of large infrastructure client server and mainframe

applications while evaluating new or enhanced technologies. Prepared and

tracked project plan, forecast and actual resource budgets through sound

planning to meet the delivery of project timelines within budget and on

time.

. Accountable for managing the technology resources and deliverables within

the initiative lifecycle.

. Managed and execute projects of various size and complexity from

initiation to delivery.

. Coordinated the project staff and business partner activities, by

providing project management leadership and technical expertise with

oversight of designs, construction, and deployment.

. Utilized critical thinking to direct and mentor relative team members and

to resolve issues to ensure project goals and requirements were met.

Lisa R. Green, MBA, PMP

Page Two

. Instituted excellent writing skills to support clear and concise

documentation on reporting project progress.

. Communicated weekly project status reports for several projects at one

time by providing task completions, mile stones, and successful

completion of deliverable dates.

. Created and track project forecast budgets for several projects at one

time, bringing the actual project budget in on time with no variances.

. Eliminated redundancies to processes by incorporating synergies of

procedures to utilize time efficiently.

. Technical Environment: Cobol II, CICS, JCL, VSAM, SQL, TSO, ISPF/PDF,

DB2, File Aid, IBM Utilities, Endevor, CA7

Dallas County, Dallas, Texas 2007 to 2010

IT Project Manager/Senior Business Analyst, 2007

Strategically direct the scope of projects through careful planning in

order to support analysis and evaluation of business systems. Interface

with executive management, stakeholders, and project sponsors to translate

business goals and objectives into the overall project scope and high level

business requirements. Manage development, design and delivery of end to

end solution. Because I believe in satisfaction of the customer, I exhibit

self-motivation with a positive attitude while handling multiple demands

for commitment of time, energy and resources.

. Oversaw the strategic relationship between Information Technology

Services, other departments, and external vendors providing IT related

services.

. Delivered project management value through strategic solutions that

increase customer satisfaction, improve process efficiencies.

. Prepared and executed, as required, comprehensive Request for Proposals

and Requests for Information and participated in vendor evaluation/select

processes.

. Incorporated into the PMO Office a business requirements questionnaire to

set the stage of adding a repeatable process for gathering project

requirements.

. Established a team environment and consistently acknowledges each team

member's contributions, effectively motivates and utilizes team members to

their fullest potential, tracks and shares lessons learned, and manages

team conflict.

. Spearheaded an infrastructure renovation project to migrate systems in

order to improve efficiency and establish scalability for future growth.

. Strategically aligned the Project Management Office SDLC processing by

incorporating structure and procedures to follow through the creation of a

Project requirement template, Business Analysis Interview template and

Business Analysis Audit template.

. Led the creation and delivery of presentations to the Project Management

Office.

. Logical and physical data modeling, data mapping, data governance and

data updates.

. Led IT projects which consists of EAI (Enterprise Application

Integration) and extreme data centric applications using mainframes,

Oracle and SQL Server.

Bank of America (formerly MBNA), Dallas, Texas 1997 - 2007

Assistant Vice President / Technical Project Leader, 2003 - 2007

Led the development and implementation of large infrastructure client

server and mainframe applications while evaluating new or enhanced

technologies. Prepared and tracked project plans with resource budgets

ranging from $200,000 - $1 million.

. Articulated and guided the efforts of development team to ensure business

requirements were met using the Six Sigma Control Process and PMP

certification skills.

Lisa R. Green, MBA, PMP

Page Three

. Managed multiple revenue generated projects with cost center budgets

ranging from $200,000 - $500,000 implementing release targeted mainframe

applications to eliminate cost overruns and delays of 6 - 9 months to the

project.

. Coordinated and assisted team members during project steps to ensure

quality of project goals were met.

. Scheduled and facilitated core project team meetings to focus on

priorities and innovative processes resulting in delivery and successful

deployment within targeted timelines.

. Led and coordinated the efforts of 5 integrated application areas

establishing customer integration exceeding the customer and company

growth processes during the critical merger acquisition at Bank of America

in a mainframe and client server environment.

. Managed approximately $500,000 cost savings initiative to reduce the

annual amount of destroyed paper. Architect and implemented the enterprise

infrastructure to allow massive volumes of cardholder statements to print

on both sides of the paper instead of on a single side.

. An exceptional key figure for one of the largest cardholder billing

statement merger acquisitions. Led the efforts of moving massive volumes

of credit card billing statements for North America and Europe to Bank of

America client server archival system.

. Led quality assurance testing prior to implementation of software

components.

. Technical Environment: Cobol II, CICS, JCL, VSAM, SQL, TSO, ISPF/PDF,

DB2, File Aid, IBM Utilities, Endevor, CA7

Senior Personal Banking Officer / Lead Software Engineer, 2001 - 2003

Led the development or modification of software products or customer

applications to ensure that the project included all the work and only the

work required to successfully complete the project. Led the design, coding,

and maintenance of software programs to exceed satisfaction of project

scope requirements. Oversaw the scheduling and planning of direct reports.

. Organized and led the efforts of developers in planning, executing, and

controlling project requirements to eliminate cost over runs of $1.5 M and

delays of 9 - 12 months.

. Ensured successful delivery and deployment of infrastructure systems by

analyzing variables and system requirements to keep the project focused on

priorities.

. Recruited and educated Technical Consultants and new associates to

support project related development efforts decreasing the overall project

cost and schedule by increasing project efficiencies.

. Composed and edited a desktop manual for business partners, computer

operations, applications programming, and data communications personnel at

all centers. The desktop manual focused on the generation and suppression

of the customer billing statements. The desktop manual reduced and

mitigated risks on future customer billing statement changes resulting in

exceptional process efficiencies.

. Technical environment: Cobol II, CICS, JCL, VSAM, SQL, TSO, ISPF/PDF,

DB2, File Aid, IBM Utilities, Endevor, CA7

Senior Programmer Analyst, 1997 - 2001

Strong ability to listen to the business partner needs, identify desired

outcomes, and craft comprehensive solutions while building credibility in

relationships. Developed software in COBOL II with imbedded SQL in

accordance with project scope of new applications and system enhancements

functioning as part of the team and autonomously.

. Developed and collaborated system methodology documentation with the

Business Partner to ensure targeted scope changes satisfied the

expectations of the project requirements.

Lisa R. Green, MBA, PMP

Page Four

. Created life cycle documentation (SDLC) for walk through and approval by

the business partner in key to customer satisfaction and support of

stakeholder management.

. Initiated process improvement opportunities such as implementing new

templates for the team and incorporating system flows thus reducing

efforts in future projects within the application. Followed through to

ensure that process improvements were addressed.

. Served as the Development Lead while achieving critical thinking and

problem solving, communicating to all levels using oral and written

communication keeping all stakeholders informed of all critical task

statuses.

Professional & Technical Summary

Professional Development (Includes Professional Coursework):

Management Leadership, Accounting, Management Finance, Globalization,

Management Organization, Coaching & Mentoring, Management Operations,

Conflict Resolution, Management Decision Making, Business Intelligence,

Enterprise Architectures, Business Recovery, Client Server Technology,

Logical and physical Data Modeling, Data Mapping

Methodologies:

Six Sigma DMAIC, (SDM) System Development Methodology, Waterfall, SDLC,

Process Improvement, On-call Support, Agile

Software (Personal Productivity):

Microsoft Project Manager, Microsoft Office, Microsoft Visio, Microsoft

Outlook, SharePoint 2007, NEXUS, Discovery, Live Meeting, Live Link for

Electronic Records and Signatures, Project Tracking System, Starpro

Billing System, Mercury Quality Center, Peregrine Service Center,

Expeditor, File Aid, SPUFI, VSAM, IBM Utilities, ISPF/PDF, DB2I, TSO,

Endevor, CA7, Dialogue, Group1 DOC1, Niku Clarity, ACS Juror System

Programming Languages:

SQL 2005, SQL 2008, Oracle, SAS, COBOL II, DB2, DYL-280, Assembler,

MVS/ESA JCL, Mainframe

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