Quality Assurance Customer

Mark Cofer **** Candler, Lancaster, TX *****

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************@*******.*** . Cellular 469-***-**** . Home 972-***-****

Loan Service Representative

Summary

With more than 10 years experience working with auto delinquent accounts.

Proven track record reducing delinquencies and bad debt, maximizing

recovery, improving quality assurance, and increasing team morale.

Strategic thinker who has successfully managed several startup operations

and served as a turnaround expert to improve productivity. Computer skills

include Microsoft Office (Word, AS400, Lyrical systems, Excel, PowerPoint,

Outlook, Megasys09, Getpaid system, Oracle, Emis, Solar)

Experience

Rexel Corporate Office Addison, Texas present

CFS Representative

Manual outbound calls on Getpaid system review past due invoices ranging

from 30/90 days past due to . Communicate with commercial business owners

and accounts payable to bring past due invoices current. Also review credit

files Donald and Bradstreet reports along with Experian credit reports to

determine credit line increases.

Ace Cash Express Corporate Office Irving, Texas 2010

Frontend collector

Outbound and inbound collections for 60 day past due payday loan accounts

on AS400 computer system and auto lyrical dialer system. Work with

customers to bring past due payday loans to a current status by offering

several different payment options such as refinancing to borrow again or

reapply options. Also offer installment payment plans to customers to

regain more business from the customer at the end of their installment

payment plan agreements.

United Auto Credit Corporation Hurst, Texas 2008 to 2010

Account Representative I

Manual outbound and inbound collections on 5-120 day past due accounts work

to resolve delinquencies with customer's in multiple large balance

portfolios using tools such as contract modifications, ext's, due date

changes to bring accounts current and prevent loss of profit. Use dialer

system's to collect on 5-120 past due day accounts in high volume to

minimize delinquencies and maximize bringing accounts current status.

Triad Financial, Ft. Worth Texas 2003 to 2008

Collection Team Leader/ Senior LSR

Outbound and inbound collections for 30-60 days past due accounts.

Persuaded customer to pay amount due on automobile accounts, and non-

payable check, and negotiated extension of credit. Recorded information

about financial status of customer and status of collection efforts.

Conferred with customer by telephone to determine reason for overdue

payment and review terms of contract. Received payments and posted amount

paid to customer account, using computer and paper records. Also worked in

loss recovery dept to collect on lost profit owed on charged off accounts

by collecting them to a current status or using pmt plan options or

settlement options to recovery any lost profit.

.Recognized as #1 LSR June/July 2008

.Team rated # 1 several times

.Top 10% on Scorecard

Drive Financial, Dallas, Texas 2001 to 2003

Collector 15-30/Team Leader

Conferred with customer by telephone to determine reason for overdue

payment and review terms contract. Received payments and posted amount paid

to customer account, using computer and paper records.

Assisted manager in supervising a team of ten associates in daily

collection duties

.Top Producer Award

Ugly Ducking, Dallas, Texas 1999 to 2000

Collection Representative

persuaded customer to pay amount due on auto account, and negotiated

extension of credit. Conferred with customer by telephone to determine

reason for overdue payment and contract. Responded to inbound customer

inquiries regarding payment procedures. Quickly establish rapport with

customers. Dealt tactfully and effectively with difficult customers.

Education

Hofstra University, Long Island, New York 1995

General Studies

Sam Houston State University, Huntsville, Texas 1998

Kinesiology

60 credit hours

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