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Customer Service Network

Location:
Timberville, VA, 22853
Posted:
October 28, 2010

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Resume:

John M Rice

***** *********** **.

Timberville VA 22853

Phone:814-***-****

Alt Phone:814-***-****

john.m.rice@gmail

Objective:

To obtain a position in your Information Technology group that

utilizes my skills, strategic thinking and leadership abilities

that enables me to consistently improve network security and

productivity of end users.

Technical Highlights:

. Managed, installed and maintained a multi-million dollar

Unix/ Solaris/ Windows/ XP/ Linux Physical and Virtual

(VMWare) Networks and computer systems.

. Initiated and implemented security protocols to ensure

confidentiality by converting an unencrypted microwave

wireless network to a secure fiber network.

. Coordinated the creation of an online Linux based Help Desk

Center by implementing open source Apache web server, to run

the web pages for Help Center Live, and osTicket, increasing

ease of use for end users and overall companywide

productivity.

Professional Experience:

March 2010 SAIC - USMCB Camp Lejeune

United States Marine Corpse Base, Camp Lejeune, NC

to Network Administrator

Present

. Managed, and created virtual network and server environments,

utilizing state-of-the-art VMWare ESX technology on the

Marine Corpse Development and Production Networks.

. Configured various storage solutions using NetAPP and CORAID

Storage appliances.

. Managed instruments and equipment for the Camp Lejeune

Automated Heat Stress System (AHSS).

. Created a Eucalyptus Open Source (Amazon S3) Cloud computing

environment.

. Managed a multi-million dollar enterprise level mixed network

infrastructure. Consisting of mixed domain environments,

Windows servers, Linux servers, and VMware servers, including

iSCSI and Fiber SAN solutions.

. Worked with and updated various projects using HostInfo in

Xacta.

. Managed and resolved customer service issues utilizing the

BMC Remedy Ticketing system.

. Resolve IA issues using results from Retina scans.

. Performed server rack and stack in the MITSC Datacenter.

. Software installation of custom locally developed

applications.

July 2005 Medicor Associates Inc Erie Pa

to Network Administrator

January2010

. Managed and maintained Unix/Solaris/Windows Networks,

including, all hardware, software, and OS updates, patches

and all technical Help Desk support.

. Operated and maintained NEC Voice over IP PBX Phone Systems.

. Managed Active Directory Network of more than 250 users

providing security to folders and files through

authenticating credentials.

. Managed an Exchange 2000 Server allowing more than 250 users

the ability to use Outlook Clients and Outlook Web Access.

. Initiated and implemented the upgrading of servers to

Exchange 2003 and a redundant back up secondary Server for

Outlook Web Access.

. Managed Allscripts, IDX, and Medent Electronic Medical

Records and Billing systems allowing busy medical practice

the ability to electronically record medical records and bill

patients.

. Initiated and implemented security protocols to ensure

confidentiality by converting an unencrypted microwave

wireless network to a secure fiber network

. Coordinated the upgrade of a T1 Frame Relay to a wide area

network T1 MPLS spanning from New York to Pennsylvania

allowing for redundancy of the wide area network.

. Directed the upgrade of NEC Bluefire Routers to Cisco 3640

Routers bringing the network up to enterprise level business

standards.

. Led the installation and managed a Smoothwall Linux based

firewall, providing content filtering, spam blocking, virus

protection and spyware protection strengthening network

security.

. Directed the installation and managed a SonicWALL TZ170 and

TZ180, providing gateway and host level content filtering,

spam blocking, virus protection and spyware protection

enhancing network security.

. Integrated LDAP with the SonicWALL security appliance

increasing end user productivity and allowing for a

centralized point of authentication management.

. Directed the setup of multiple site-to-site VPN's, utilizing

group VPN Policy and a HTTPS VPN tunnel, enabling employees

to work offsite, implementing SonicWALL, SSL, and VPN.

. Installed IIS Intranet Web Server as well as installed many

LAMP (Linux, Apache, MySQL, PHP5) Ubuntu and Cent OS 5.4

Servers. Utilizing the name-based virtual web services

through DNS and Webmin /Virtualmin, enabling internal

communication through intranet web pages with virtual domain

hosting.

. Initiated, installed and managed open source, Linux based

enterprise network monitoring software solutions, Zenoss,

Zabix and Nagios which provided monitoring of the network

minimizing network outage times.

. Implemented Apache web front end, enabling secure https

access to the Zenoss enterprise level network monitoring

solution, increasing security.

. Coordinated the creation of an online Linux based Help Desk

Center by implementing open source Apache web server, to run

the web pages for Help Center Live, and osTicket, increasing

ease of use for end users and overall companywide

productivity.

. Initiated the setup and managed a MailScanner Server running

ClamAV, BitDefender, and SpamAssassin to scan incoming emails

for viruses, malware, and spyware which protected and

enhanced server security of the Exchange 2000 Server.

. Directed the installation and managed a Windows 2000 Terminal

Server for use with Windows RDP Client enabling employees to

work remotely.

. Led the installation and managed a SSLeXplorer (an Open

Source RDP through HTTPS Apache Server) connection enabling

employees to work remotely.

. Installed and managed GFI LanGuard and GFI Mail Essentials for

Exchange Server increasing network security.

July1999 United States Navy

to Cryptologic Technician Maintenance (CTM)

July2005

. Duty stations include Fleet Information Warfare Center (FIWC)

Little Creek Naval Amphibious Base and Naval Security Group

Activity (NSGA) Sugar Grove WV.

. Managed and maintained a multi-million dollar

Unix/Solaris/Windows Network.

. Operated and maintained the Navy's classified Top Secret and non

classified global satellite telecommunications systems.

. Supervised and performed preventative and corrective maintenance

on a multi-million dollar COMSAT suite, communication and

microcomputer systems, intrusion detection systems and various

ancillary devices.

. Provided technical support for state-of-the-art electronic radio

receivers and computer equipment.

. Facilitated spare parts inventory of the radio frequency

distribution system, enhancing the efficiency of the maintenance

shop by researching suitable replacement parts and components and

preparing supply requisitions.

. Assisted in the execution of COMNAVSECGRU sponsored local area

network modernization project which simplified network

architecture and significantly increased mission capabilities.

. Supervised and performed corrective and preventative maintenance

on NSGA Sugar Grove's antennas ensuring mission critical

operation.

. Assessed an unprecedented 3,600 publicly assessable Navy, Army,

Air Force, and Marine websites, meeting the Secretary of the

Navy's annual requirement five months ahead of schedule.

. As Maintenance Watch Supervisor between 2000 and 2003 led

maintenance watch section in correcting outages utilizing

electronic test equipment such as spectrum analyzers, signal

generators, sweep generators, power meters and standing wave

radio meters which reduced outage times on mission critical

systems.

. Provided over 100 hours of training to junior maintenance

technicians after compiling and incorporating changes to existing

technical manuals, drawings and documentation to ensure their

understanding of modifications to current systems.

. Managed and maintained COAST/Firetower website directory

searching software and servers.

. Installed and maintained a Windows 2003/2000/XP/Linux network

from the ground up.

. Tested and evaluated in concert with WRA Assessments, WRA

hardware and software upgrades that culminated in the Fleet

Information Warfare Center's migration from a manual process to

an automated registration and discrepancy resolution website,

reducing manpower requirements by 67 percent.

. Assisted in the direction and completion of web risk assessments

of all carrier and expeditionary strike group pre-deployment and

force protection exercises at Fleet Information Warfare Center

between 2003 and 2005.

Education:

2010 Kaplan University

Erie, PA

Bachelors, Information Technology, 3.84

. Bachelor with high honors in Science in Information

Technology.

2008 Axia College of University of Phoenix

Erie, PA

Associates, Information Technology, 3.82

. Associates Degree in Information Technology with an emphasis

on Networking

2004 Electronic Systems Institute

Virginia Beach, VA

CompTIA courses

. CompTIA Linux+ Course

. CompTIA Network+ Course

. CompTIA SQL (Beginner Course)

. CompTIA CCNA Course - currently studying for the CCNA exam

2003 NTTC Corry Station

Pensacola, FL

Network System Administration and CCNA

. Graduated second in class of 20

2000. NTTC Corry Station

Pensacola, FL

Cryptologic Maintenance Technician (CTM) "A" School

1999 Pruden Vocational School

Suffolk, VA

Graduated from PC Repair and LAN Administration Course.

1999 Lakeland High School

Suffolk, VA

Certifications:

CompTIA Network + (2010)

Key Professional Skills:

Over ten years of progressively responsible IT and management experience.

Expertise includes: multiplatform environments (Windows, Linux, Unix,

Solaris, AIX, and Macintosh OS X), LANs/ WANs, Cisco and NEC BlueFire

IOS's, technical infrastructure. NEC Based PBX Systems. Apache and IIS Web

Servers. Active Directory and Exchange Servers. SonicWALL, SmoothWall,

IPCop, Suse and Redhat based Hardware Firewalls. KVM switches, SAN devices

A plethora of knowledge on Open Source network monitoring solutions.

Working knowledge of HTML, PHP and some JavaScript and Ruby on Rails

programming languages.

Special Notes:

. Honorable discharge from the United States Navy on July 27,

2005.

. Disable United States Navy Veteran.

. Multiple recipient of the Deans and Presidential Deans List in

College.

. Cleared for Top Secret Information and granted access to

Sensitive Compartmented Information based on a Single Source

Background Investigation conducted on 18 Apr 00.

. Cleared for Top Secret Information and administratively

downgraded to a Secret Clearance. Clearance based on a Single

Source Background Investigation conducted on 01 April 10

(estimated date). ETA of SSBI Investigation (as per the

Investigator) is the end of August 2010.

. Head of the Erie Linux Users Group. http://erielug.org/ until

March 2010, released control of the Erie Linux Users Group

back to the Western PA Linux Users Group (WPLUG -

http://wplug.org/) until such a time as someone motivated

enough wants to run the LUG in Erie again.



Contact this candidate