Sales Insurance

Betty Olson

***** ******** ****** ****

Union Bridge, MD 21791

410-***-****

**********@***.***

SUMMARY

. Very organized, competent and works effectively on teams as well as

independently

. Proactive approach to completing projects and assignments as expected

. Creative problem skills

. Excellent communication skills

EDUCATION

Certificate-Medical Billing/Coding

07/10

Kaplan University, Hagerstown, MD

. Perfect Attendance

. Dean's List

PERTINENT COURSEWORK

Medical Terminology Anatomy & Physiology

Medical Coding Pharmacology

Medical Office Management Medical Insurance and Billing

TECHNICAL SKILLS

Word Excel

PowerPoint Insurance Payments

EXTERNSHIP

Frederick Memorial Healthcare Services, Frederick, MD

06/10-07/10

Extern

. Worked with Meditech software

. Assisted with end of year fiscal report

. Handled credits for accounts to ensure they were balanced

. Billed hospital patients

. Investigated claims

PROFESSIONAL EXPERIENCE

Liberty Mutual Insurance Group, Columbia, MD

1987 - 2009

Office Assistant/Senior Office Assistant/Insurance Assistant

. Member of a sales support team servicing up to 8 sales representatives

and 2 service representatives in the regional sales office

. Created and printed loss runs for customers and sales team to ensure

claims data and costs

. Completed and oversaw all procedures concerning FR-19's for

verification of insurance

. Handled simultaneous projects as requested by and supporting the sales

team

. Validated and created Certificates of Insurance, Automobile ID cards, and

Insurance Binders

. Processed all telephone calls ensuring customer satisfaction

. Maintained and accurately filed all records and paperwork for the

department

. Consulted with customers to resolve problems in a timely and efficient

manner

. Sent correspondence with endorsements or policies

Contact this candidate