Manager Sales

Gro Karin H. Gabor

********@*****.*** Ph: 815-***-**** Cell: 630-***-****

objective

• Diligent, precise and dynamic results-driven sales leader with a record of achievement and demonstrated

success in sales and project management.

• Exhibits strong organizational and time management skills with experience in leadership for highly competitive

markets.

• Excels in building new business relations, securing customer loyalty and forging strong relationships with

business partners.

• Great coach and leader through example and involvement.

•

Extreme passion for Customer Care in keeping existing customers happy whilst creating new customer relations

Experience

November 2008 – March 2010 MACY’S LOGISTICS & BLOOMINGDALES Chicago, IL

REGIONAL CUSTOMER CARE MANAGER & DELIVERY MANAGER HOME FURNITURE

• Consolidated several customer care centers to one central for Macy’s Logistics and Bloomingdales Home

• Top scores within the delivery and service levels company wide. Exceeded goals and facilitated a new booking

system for delivery and also contributed to a strong sense of team link new between logistics and store levels.

• Secured new routes in home delivery and worked closely with 3rd party accounts to ensure lowest cost whilst maintaining

an outstanding service level to all customers.

September 2003 - February 2007 ETHAN ALLEN HOME INTERIORS Westminster, CO & Naperville, IL

SENIOR PROJECT MANAGER/ GENERAL MANAGER

• Awarded first place for most increased business/sales for all of North American 2005

• Awarded “New Designer of the Year” in sales 2003

• Managed grand opening of new design center in Naperville, IL.

• Established new sales and service standards facilitating a positive and productive sales environment which focused on

customer satisfaction.

May 2002 – September 2003 SOFITEL CHICAGO WATERTOWER HOTEL Chicago, IL

GROUP SALES MANAGER Group sales business for hotel with strong focus on large association groups

• Strong understanding of up selling in Food & Beverage and meeting equipment

• Continued building business relations for the brand new hotel opened June 2002

• Succeeded sales goals and created great contracts for the hotel in a very challenging marketplace

November 2000 – April 2001 KINGS BAY INTERNATIONAL SCIENCE AND RESEARCH FACILITY Norway

Svalbard, Norway (SVALBARD– Spits Bergen Island, The

CONTRACT PROJECT (6 Months) HOTEL & MEETING FACILITY SERVICE& SALES MANAGER

Newly build hotel and meeting facility for researchers and international tourism (cruise ship)

• Implemented all new hotel & booking systems for new hotel opening

September 1997 – November 2000 NORWEGIAN STATE RAILWAY – Norway

• SALES MANAGER CONSULTANT

• MANAGEMENT TRAINEE (2 Year Management Leader Program at Headquarters for

Corporate CEO & Chairman)

• SALES & SERVICE MANAGER Bergen railway

September 1996 – September 1997 NORWEGIAN GUESTHOUSES & HISTORICAL HOTELS Bergen, Norway

SALES & MARKETING MANAGER

• Established a booking and marketing office for a new hotel chain. Worked exclusively with GDS, (Global Distribution

System). Responsible for all campaign materials and brochure, also responsible for pricing for the international market.

August 1992 – August 1993

EPCOT CENTER, DISNEY WORLD ORLANDO, Orlando - Florida, USA

SERVICE CULTURAL Representative

• Norwegian Pavilion at Disney World, Florida.

• Worked as Maitre D’ for the VIP banquet hall in the Norwegian Pavilion Showcase

Gro Karin Hovda Gabor

EDUCATION

1993 – 1996

Norwegian Hotel Management College. Earned a degree Bachelor of Science

Hotel & Service Management

(This is the sister College of Cornell University in Ithaca, USA) All literature in English language

1991 – 1992

Vatle’s Economical College, Norway

Travel Management School.

1989 – 1991

University of Bergen, Norway

Studied both History and French

1987 – 1989

Austrheim Junior College, Norway

Major in language: English, German and French

• 6 SIGMA TRAINING

• EXTENSIVE MANAGEMENT TRAINING

Interests

Hiking, biking, skiing and being outdoors. Love of design and fashion in textiles & form. Reading a good

book, traveling both domestic and internationally to learn of new cultures and enjoy seeing new sites.

Having a great time with family and friends.

Gro Karin Hovda Gabor

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