Sales Customer Service

Christopher Carson

**** ********** ****** ***** *******, FL 33596

813-***-**** **********@*******.***

PROFESSIONAL SUMMARY

Passionately committed financial sales and management leader with 17+ years

experience improving productivity and exceeding corporate revenue goals.

Equally devoted to financial and administrative improvements, with a

demonstrated record of elevating organizational needs. Versatile leader

able to adjust style and processes to suit employees' motivational needs

and clients' satisfaction. A strong balance of sales, client development,

quality control and management experience that enables success in high-

risk, high-pressure situations. Long-term record of successfully building

new and large ventures from startup as well as creating, building and

managing corporate infrastructures and employee development.

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Mentoring & Coaching ( Competitive Analysis ( Asset Based Lending (

Negotiations ( Revenue Growth

Sales Training ( Client Management Engagement/Development ( Employee

Recruitment

Strategic Planning ( Product Development ( Program Development ( Budgeting

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PROFESSIONAL EXPERIENCE

1st Advantage Capital, LLC

2007 - 2010

Managing Partner

Develop Asset Based accounts to assist and set up financing for all types

of clients. Clients' needs are on a very wide variety, ranging from setting

up working capital for medical practices to computer hardware and software

to manufacturing plants to heavy equipment and all avenues in between.

Sales and marketing expertise in numerous venues such as raising working

capital and business acquisitions. Market company products thru many

different venues such as chamber of commerce, networking group etc...

Continually interacted with partners creating weekly goals and sales

analysis reports. Design plans, create wide based parameters and offer

solutions that educate clients and customers on the value of capital loans

thru avenues other than mainstream lending institutions.

New Century

2001 - 2007

Regional Sales Manager (1/2006 - 5/2007)

Built existing territories and develop new clientele in the southeastern

United States to insure growth in both revenue and sales. Educated and

mentored staff of over 75 account executives on the value of presenting

only quality loans, ensuring the progression of decreased turn times from

applications as well as maintaining an exceptional pull-thru ratio. Coached

and led staff to produce monthly volume to as high as $130 million.

Mentored and coordinated relationships with multiple financial rating

agencies and brokers. Developed new innovative ways to increase

productivity, which maximized the gross revenue and in return consistently

added true value to the organizations Net Operating Income. Created initial

procedures and provided assistance from cradle to grave to insure rapid

revenue growth. Modified all areas needed to provide an accurate and

complete financial market analysis. Assisted loan production, underwriting,

processing and closing functions along side the originations staff.

Appraised performances, address complaints and resolve problems as well as

trained all of the existing and newly hired executives.

Account Executive (4/2001 - 1/2006)

Achieved up to $7 Million monthly volume while consistently producing

between 40 and 50 units sold. Consistently ranked in the top 5 in the

region in number of units and pull-thru ratios. Pull-thru ratios were at

75%, which is far above the national average of 50%. Managed a large

pipeline of current business as well as developed new clientele, which

resulted in increasing monthly revenue. Effectively trained all business

partners to understand the ever-changing business modules in the mortgage

industry. Coached and mentored all clientele providing superior service and

formulating a supreme culture. Submitted only top quality loans and

provided a complete financial and market analysis that ensured an increase

in the Net Operating Income. Mentored and educated all clientele while

building and increasing the number of accounts. Nurtured relationships with

local associations and the real estate community, working very closely with

numerous Broker In Charge executives. Managed and maintained stability in a

volatile market by providing top shelf customer service built on honesty,

integrity and commitment. Received the prestigious A.E. of the year in the

state of Florida, which is voted on by the Mortgage Brokers Association.

Northeast Funding

2000 - 2001

Regional Manager

Managed a pipeline of current business as well as developed new clientele.

Opened up 3 new offices from scratch, handling all facets of running the

operations. Rebuilt, retrained and dismissed and hired when necessary at

all offices. Supervised both the sales and production for both wholesale

and retail offices. Created business compatibility and trust with all

business partners by offering customer service that was second to none.

Maintained a close relationship with funding following the loans from

cradle to grave to insure rapid revenue growth. Educated all members of the

team and account executives on customer qualification, marketing

presentations, service level maintenance and management expectations to

ensure employee development and company net profit. Developed numerous

training programs for the staff on all new company procedures. Effectively

trained all business partners to understand the ever-changing business

modules in the mortgage industry. Continually made modifications in all

areas to insure the increase in the Net Operating Income as well as company

profit.

Residential Mortgage Corporation

1997 - 1999

Account Executive

Built a territory that began with 0 accounts up to a customer base of 70.

Created and promoted business in new territories and previously undeveloped

areas. Increased revenue and originations every quarter and increased

volume by 150% in fewer than 12 months. Marketed every available product on

the market ranging from conforming to non-conforming and all types in

between. Analyzed price and product comparison with competitors to devise

monthly sales directives. Educated clientele on the value of superior

quality service, customer qualification and deliverance. Professionally

performed marketing presentations and consistently surpassed management

expectations, ensuring both gross and net profit.

First Federal Savings and Loan

1996 - 1997

Senior Loan Officer

Produced between 20-25 loans monthly to rank either #1 or #2 in the company

during entire tenure.

Key Bank

1994 - 1996

Senior Loan Officer

Originated an average of 25 loans monthly to consistently rank in the top

5% in the company.

Anchor Mortgage Group

1991 - 1994

Regional Sales Manager

Achieved prominence in the company by focusing on increasing both the Net

Operating Income and the Gross Profit while leading and training my team on

how to meet and surpass daily, monthly and yearly goals and objectives.

Elevated to Regional Sales Manager after 18 months as Sales Manager after

receiving a promotion from being one of the top producing Loan Officers in

the company.

EDUCATION

S.U.N.Y. at Buffalo State College

B.S. Business

PROFESSIONAL TRAINING AND DEVELOPMENT

Real Estate Principles, Business Finance, Team Building, Training Developer

Sales Trainer, Asset Based Seminar, Sales Skills

COMPUTER SKILLS

Advanced Microsoft Office Suite (Access, Excel, PowerPoint, Word) and Fast-

Qual

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