Customer Service Software

Adam Comstock

Date of birth : * May ****

Contact

Cell : 706-***-****

E-mail:****.********@*****.***

Address

*** ********** **. ******, ** 30114

Profile

Objective To secure a position with growth potential to advance my skills and further my career.

Availability Full-Time, Permanent

Key Skills

Troubleshoot, research, diagnose, document, and resolve technical issues surrounding:

Windows 95, 98, ME, Microsoft Server 2003 TCP/IP Protocol, Excellent

2000, XP, Vista, and Active Directory, SQL LAN/WLAN, PC organizational/training

Windows 7. Server 2005 Express, and hardware/software skills and strong problem

Office 2003/2007, and installation and solving abilities.

Norton Ghost. configuration.

Education

CompTIA A+ Certification

2009

A+ Essentials and IT Technician Designation

1994 to 1998 Walton High School

College Preparation Diploma

Work Experience

Dexis, LLC

Level II Technical Support April 2010 to Present

Assisted Dental offices with troubleshooting of peripheral devices, network connectivity, SQL Database

issues, imaging software issues, hardware (such as digital x ray sensors, scanners, and panoramic x ray

units), installs, and server migrations.

Supported Dexis Digital Radiography Software and Dentrix Image.

Helped maintain, troubleshoot, and migrate SQL Databases for Dentrix Image Radiography software.

Worked with Doctors and staff to create back up strategies for office.

Allstate Insurance

Customer Service Manager/Help Desk November 2006 to August 2009

Responsible for daily office duties such as customer service, sales, and technical support (PC hardware,

software, LAN, WAN, printers, and facsimile).

Set up workstations and laptops for new employees, insured network connectivity, and installed and

configured hardware and software.

Technical consultant for marketing program which included working with Satori Software, Hasler Neopost

Mailing Systems, and USPS Bulk Mail Division. This enabled us to save 25% to 42% on postage and

increased sales by 70%.

Surf Note Inc.

Customer Service Technician February 2003 to September 2006

Provided customer support for proprietary software via inbound and outbound calls, emails, and

facsimile.

Logged issues and resolutions through call tracking software.

Assisted customers remotely through the use of Windows XP Remote Desktop Connection.

Contact this candidate