Customer Service Manager

Joyce L. Woodford

** ******** *** ******

Feeding Hills, MA 01030

413-***-****

***********@*******.***

Qualifications Summary

. Dedicated banking and insurance professional experienced working in

fast paced environments

. 3+ years of Commercial and Residential Property and Casualty Claims

Adjusting

. Exceptional organizational, time management and problem resolution

skills

. Strong Communication, as well as Interpersonal Skill

. Excellent multi-tasker, Analytical & Negotiation skills

Experience Highlights

Blue Leaf Claims, Suffield, CT

Claims Adjuster 8/2009- 2/2010

. Investigate & evaluate third party claim facts to determine liability

of claims

. Verified the nature and extent of property damage by obtaining and

reviewing appropriate records and damage documentation

. Established and maintained a high level of positive working

relationships with internal and external customers, ensuring

satisfaction with company services

. Updated appropriate parties as needed, providing new facts as they

became available

. Vendor management, (i.e.) Independent Adjuster/Appraiser assignments

Travelers Insurance, Catastrophe Center, Windsor, CT

Inside Claims Adjuster/ Work Force Management Analyst

6/2006-7/2009

. Handle 1st party property & commercial claims as assigned.

. Investigate & evaluate facts to determine coverage, damages, &

liability of first party claims

. Establish timely & accurate claim and expense reserves

. Control costs through effective negotiations; Calculate depreciation,

payments

. Conduct in-depth investigations

. Produce written correspondence, maintain diary system and file

inventory

. Identify & refer claims to SIU or Subrogation

. Assignment of Resolution Claim and Workforce Balancing; Support Field

Leadership to resolve reporting issues for CAT status, FRT

availability and ERT recruitment and training

. Integrates with offices to establish and execute the assignment and

deployment strategy, including workload balancing across skill sets,

tour lengths, for CAT, FRT and ERT

Florence Savings Bank, Florence, MA

Financial Services Assistant

5/2003-2/2005

. Performed administrative and secretarial support functions for the

Vice President of a large bank. Coordinated and managed multiple

priorities and projects

. Prepared monthly activity reports for a busy financial services

department

. Successfully managed referral program and served as point of contact

for eight branches

. Produced professional correspondence, customer presentations, and

tracked and recorded all financial activities to completion

. Trained and supervised floats and interns

Northwestern Mutual, Springfield, MA

Operations Assistant

4/2000-8/2001

. Performed administrative functions for Operations Manager

. Assist all representatives regarding trades, ACAT, 529 plans,

licensing & daily activities

. Provide customer service to agents and customers

. Responsible for all fund trades, money markets, and fund deposits

. Maintain agents licensing and CE requirements

. Participate in yearly audit, maintain and order supplies

Professional Licenses

NH, MS, SC, ME All Lines Adjusters License 8/2009

CT Property & Casualty All Lines Adjuster's License, 10/2007

Texas Property & Casualty All Lines Adjuster's License, 1/2007

NASD Series 6, 11/2000 (not active)

NASD Series 63, 10/2000 (not active)

Education & Training

Continuing education

NY Independent Adjusters exam 1/2010

Inland Marine Training, 3/2007

Supply Management Apprentice, Lackland Air Force Base, 1995

Graduation class of 1988, Enfield High School

Computer Skills

File Handler, Lotus, Word, Excel, Outlook, Vantage, Caesar, Xactimate,

Power Point, ClaimNet, Impact, and Dashboard

Achievements

Air National Guard, honorably discharged 9/2002

Contact this candidate