Insurance Customer Service

Janice Williams

**** ** **** ****** ******* Beach, FL 33062

Phone: 786-***-****

Email: *********@*******.***

Career Objective Seeking a position as a commercial or personal lines insurance account manager that will

utilize my insurance experience and computer knowledge within a company or agency with

opportunities for career advancement

Education Associate of Arts Degree in Pre Law 2008

Miami Dade Community College, Miami, FL 1993

General Lines Property & Casualty License, Florida & Texas &2007

Career History & Accomplishments

Commercial Lines Customer Service Representative, PJK Insurance 11/09

Present

Group Pompano Beach, Fl Small Agency with 20 Employees Specializing in

Personal Lines, Commercial Lines and Life and Health Insurance

• Manage and maintain expiration list

• Create and process endorsements, cancellations, certificate and evidence of Insurance

• Remarket all lines of commercial lines policies

• Prepare proposals

• Service accounts, answer and return calls to resolve customer issues

• Meet with clients to discuss coverage and round out accounts

Commercial Lines Customer Service Representative, Pathfinder LLD 2008

Insurance Houston, TX Medium size agency with 60 employees specializing in 2009

personal, commercial lines and life and health Insurance.

• Prepare applications for new business and renewal coverage.

• Prepare coverage proposals.

• Create and prepare endorsements, cancellations, evidence of property

Insurance and certificate of Insurance.

• Maintain expiration/renewal list

• Remarket coverage when necessary

• Answer incoming calls and resolve policy issues.

Relationship Specialist (Temporary assignment) Insurance Overload (Aon 2007

Risk Services) Miami, FL large company with over 1,000 employees worldwide 2008

writing all lines of Insurance.

• Monitored and serviced existing book of business.

• Initiated renewal process.

• Prepared proposals & spread sheets of coverage summary.

• Bind coverage and execute surplus lines when necessary.

• Created and processed endorsements and cancellations.

• Answered incoming calls and resolved policy issues.

Commercial Lines Account Manager, Riemer Insurance Group . Hallandale, 2005

Fl small agency with 25 employees specializing in both commercial and personal 2007

lines insurance.

• Prepared Proposals for renewal and new business Insurance including

commercial property, automobile, workers compensation, professional

and general liability Insurance, directors & officers, umbrella, Flood and

Windstorm.

• Monitored and remarket existing accounts.

• Created and processed endorsements, cancellations, evidence and

certificate of Insurance

Personal Lines Account Manager, Advanced Insurance Underwriters

Hollywood, Fl large agency with 100 + employees specializing in commercial, 1997 2005

personal lines and life insurance.

• Monitored and prepared quotes for new business and renewal Insurance

for homeowners, dwellings, personal auto, umbrella, flood, windstorm,

watercraft and valuable item floaters.

• Created and processed endorsements, cancellations and evidence of

Insurance.

Commercial & Personal Lines Account Manager, King Carmel Insurance 1995 1997

Miami, Fl small agency with 7 to 10 employees specializing in both commercial and

personal lines insurance

• Prepared Proposals for renewal and new business Insurance including

commercial and personal lines property, automobile, windstorm, flood,

umbrella and valuable items insurance, workers compensation, directors

and officers and general liability and professional liability insurance.

• Monitored and remarket existing accounts.

• Maintained expiration/renewal list

• Created and processed endorsements, cancellations, evidence and

certificate of

Insurance.

Systems Proficiency

Microsoft office systems Word, power point, outlook and excel

Type 65 Words per Minute

Office machines Applied, Sagitta, Bridge, Mars, AFW, Easy home, Quick quote and AMS

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