Project Manager Quality Assurance
Resume:
Sharon R. Sekoll
Manchester, CT 06040
Home 860-***-**** / Cell 860-***-****[pic]
PROFILE: Dedicated professional with extensive experience in business
analysis, quality assurance, training and management. Achieved success in
increasingly responsible positions that required the ability to handle
multiple, concurrent tasks in a constantly changing environment.
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SKILLS SUMMARY:
Project and Resource Management
High level of organizational and analytical skills
Strong domain knowledge of Property & Casualty Insurance Policy and
Accounting processes
Experienced with enterprise level relational database applications
Proficient in the translation and traceability of workflow and business
requirements
Practiced in both waterfall and agile models of Software Development Life
Cycle (SDLC)
Skilled in test case development and execution
Adept at configuration and implementation of complex applications
Excellent written and verbal communication skills
Thorough knowledge of Microsoft Office applications
PROFESSIONAL EXPERIENCE
1994 - 2009 AMS Services, Inc. 3 Waterside Crossing, Windsor, CT 06095
AMS Services is a leading provider of specialized software solutions for
the insurance industry, offering support for the insurance and financial
operations of over 15,000 independent insurance agencies, 150,000 end-users
and 600 insurance carriers.
2001 - 2009 Quality Assurance Lead
Mentored staff on test planning, test execution, prioritization and
estimation techniques. Emphasis on continual improvement of SDLC process.
Collaborated with Development and Product Management staff to properly
assign resources in order to meet schedule deadlines.
. Planned and coordinated the execution of testing of 2 major and 75
small to medium releases per year
. Actively participated in project teams. Interpreted requirements,
developed test cases and conducted testing in both waterfall and
agile project models.
. Improvements in testing processes led to reduction in overall
defects, in particular a reduction in high severity defects
. Coordinated implementation of HP Quality Center for managing
project requirements and test cases
. Implemented outsourcing of automated testing to offshore vendor.
. Key member of corporate project team for implementation of
PeopleSoft application as company-wide enterprise CRM solution.
o Participated in gap analysis and configuration of Customer
Support and Defect Tracking modules
o Acted as Project Manager for subsequent upgrades.
o Used PeopleSoft query module to produce various reports for
senior management.
1997 - 2001 Implementation and Training Lead
Duties included the overall design and delivery of effective training
programs, as well as the coordination of activities associated with the
implementation and conversion of 25-40 insurance agency management systems
at any given time.
. Developed training and project management skills of new staff
members, resulting in increased customer satisfaction and positive
feedback.
. Participated in National Users Group conferences, developing
presentations and addressing an audience of 150-200 users.
1994 - 1997 Implementation Analyst
Coordinated all activities involved with implementing new agency management
systems, including configuration of insurance and financial structure,
documenting project and individualized agency workflows, preparation for
data conversion. Traveled to agency locations throughout the country to
provide onsite training and support for entire agency staff on all system
functionality
1984 - 1994 Allstate Insurance Company, Farmington, CT
1991 - 1994 Market Support Manager
. Managed associate staff, setting and monitoring performance goals,
training and quality control.
. Coordinated and participated in the design, testing and
implementation of new software. Translated complex processes into
explicit and comprehensive requirements for Home Office
programmers.
1984 - 1991 Insurance Processing Associate
Processed new business, renewals and endorsements for personal auto
business. Duties included preliminary underwriting analysis, data input and
special projects
EDUCATION & CERTIFICATIONS
B.A., Central Connecticut State University, New Britain, Connecticut
Professional Development:
. Insurance Institute of America, AAM designation (Associate in Automation
Management)
. PMI: Project Management Structure and Competencies - An Introduction to
PMI's Body of Knowledge
. SQE: Test Management
. SQE: Mastering Test Design
. Attended various Software and Quality Conferences
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