Mechanical Customer Service

Michael Palella

**** **** ****** *****, *****, Arizona 85282

480-***-**** . **************@*****.***

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QUALIFICATIONS

I am experienced, dedicated, have a good attitude and results-oriented

engineer with over 20 years of employment as a top source of coordination,

planning, and execution of daily mechanical functions, plumbing and

electrical systems at large facilities, including small construction

projects, while always making sure the client is happy.

. Effective team player with the skills to work alone and trouble shoot

problems. I can then repair them in a timely manner, with a positive

attitude, while saving the client hundreds of thousands of dollars.

. Chicago Pipe Fitter

. Extremely creative troubleshooter/problem solver - able to quickly

identify problems and implement practical solutions.

. Successful background in customer service management always achieving

a win-win outcome.

. Quality-oriented professional with a reputation for service,

satisfaction, and results.

. Proven ability to manage multiple tasks, projects, and assignments

simultaneously.

. Proven ability to quickly learn and utilize new methods, systems, and

technology, with proficient computer skills.

. Track record of regular promotions and increasingly more complex

assignments.

WHAT I CAN OFFER YOU

. Engineering skills in all areas with a successful background and

extensive knowledge of HVAC/R Equipment, electrical and plumbing.

Your company can be confident when a work order comes in, it will be

taken care of. I understand the consequences of not being "available"

when a customer needs help.

. With my experience as a government commercial Mechanical Inspector, I

can easily communicate with people.

EXPERIENCE

Synerfac - Scottsdale, AZ 2009-Present

Lead Maintenance Engineer for Vanguard Securities

One of four maintenance technicians for Vanguard Securities ensuring all of

their mechanical equipment is properly maintained and repaired as needed.

Preventative maintenance and trouble-shooting is a must at these facilities

to ensure profits. My expertise in the mechanical field, including

electrical, plumbing, electronics and my ability to read blue-prints and

schematics has been very beneficial to the company. I've been personally

thanked for securing a three year contract for my employer by the services

and skills I've been able to offer. Some responsibilities include:

Completing, in a timely manner, incoming work orders. It is my

responsibility to ensure all mechanical, electrical and plumbing equipment

run smoothly and I'm required to find immediate solutions for equipment

breakdown without delay for daily operations to continue.

Collier County Florida Government 2005-2008

Instrumentation and Telemetry Technician - Wastewater Facilities

One of four Instrumentation and Telemetry Technicians for Collier County's

Wastewater Facilities Plant, working with scheduling of equipment

maintenance, trouble-shooting and repair as needed along with setting up

logs in Microsoft Excel for inventory control. It was our responsibility

to ensure all mechanical and plumbing equipment ran smoothly and immediate

solution finding for equipment breakdown without delay for daily operations

to continue.

Commercial and Residential Mechanical Inspector (Collier County Florida

Govement (CDES) Department

Conducted inspections to ensure compliance with the State of Florida and

Federal Mechanical codes, including facilities. This is where I obtained

my ICC Mechanical Inspector License, maintained and attended continuing

education programs, worked extensively with blue-print (review,

practicality and resolutions), I worked one on one with customers to ensure

customer satisfaction. My mechanical background allowed me to learn and

obtain Federal and State codes and to help clients comply, issue

pass/fail/stop work orders and utilize government computer programs,

including project management programs. Management and organizational

skills were a "must" for this position and I excelled. I inspected,

directed and helped contractors on all facilities with all mechanical

systems, including HVAC/R, zoning controls, control wiring, control boards,

electronics, water cooled package systems (all phases), package roof top

systems, chillers, heat pumps, pool heat pumps.

I provided top-level support to Chief Jim Turner of Collier County's CDES

Department.

Conditioned Air, Naples Florida 2003-2005

Supervisor

Oversaw all new HVAC/R equipment installation with a minimum of nine

technicians underneath me at any given time. Management skills included

daily operations, schedules, work orders (write ups and follow through)

inventory orders, equipment delivery coordination and helping with

technical questions. I implemented a new scheduling system which made the

company a large profit margin by utilizing a color-code system to

streamline appointments, inventory and work flow. I traveled throughout

the day to facilities to trouble-shoot difficult projects that the senior

technicians could not figure out. To date, I have not found a mechanical

problem that I have not been able to troubleshoot.

Union Complete Services, Naples Florida 2001-2003

Senior Service Technician

Worked on sophisticated systems at large facility plants, commercial

buildings and residential including multi-unit. Electrical work, piping,

HVAC/R troubleshooting and repair. Helped company to secure service

contracts. I was personally requested by several large facilities and

commercial buildings including Kraft Construction and California Pizza

Kitchen.

Dynamic Manufacturing, Melrose Park, Illinois 1998-2001

Facilities Maintenance

Maintained HVAC, minor electrical and plumbing equipment for over 750,000

square feet of manufacturing, warehousing, and office space providing

employment for over 550 people. Personally designed, developed and created

manufacturing space consisting of over 30,000 square feet, including

plumbing, electrical and all HVAC equipment. Worked with large automated

equipment with maintenance and repair. Completed, in a timely manner, all

work orders. Multi-tasking, tracking work orders, managing others,

computer skills and great communications were all required skills for this

position. (I worked under a now co- owner of Dynamic Manufacturing

(Anthony Falco)

Air Mechanical Corporation, Naperville, Illinois 1990-1998

Service Manager

Worked directly with Senior Service Technicians where I helped to maintain,

repair and design mechanical systems. I dealt with all customer relations

for large multi-property management companies (including Inland Property

Management). I was responsible for billing, estimating, design and

scheduling of all projects ranging from industrial, commercial and

residential.

Education: Associates Degree from Triton College for HVAC/R. Certificates

from all major manufacturers of HVAC/R equipment, Universally certified

from EPA, NATE Certified and certified through the International Code

Council (ICC).

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