Customer Service Management
Resume:
Ross D. Robertson ***** Callaway Pond Drive .
Riverview, FL 33579
**********@********.**.***
Manufacturing Manager
CAREER PROFILE
? Excellent track record for positions in supply chain and operations
management
? Extensive cross-functional expertise in manufacturing, warehousing, and
distribution
? Proven ability to train, evaluate, motivate, and lead large and
successful teams of employees
? Versed in accounting, production planning, and client relationship
management (CRM)
? Demonstrated skill completing major improvement projects on time and
within budget
? Recognized as a creative and effective strategic planner and problem
solver; FMEA, 8D, CARS
? Highly capable of analyzing existing systems and processes to devise
notable enhancements; Value Stream Mapping, Process Flow Diagrams
? Skilled with PC applications, including MS Office (Excel, Word,
PowerPoint, & Outlook), Lotus Notes, Kronos, SAP, MAXIMO, Minitab, MRP,
Bridgelogix
? Secret Security Clearance - Active
FORMAL EDUCATION
Master of Science in Manufacturing Operations (2007)
Kettering University
Bachelor of Business Administration, Accounting (1990)
Jarvis Christian College
CERTIFICATION
10-Hour OSHA Training (2009)
Six-Sigma Green Belt (2009)
APICS Training (2010)
AREAS OF STRENGTH
Manufacturing Management
Supply Chain Management
Operations Management
Warehouse Management
Staff Development & Leadership
PROFESSIONAL EXPERIENCE
Sypris Electronics, Tampa, FL 2008 - 2010
Production Supervisor
. Facilitate and manage circuit card manufacturing to IPC 610 / J-Standard
specifications; 35 direct reports.
. Resource utilization, customer interface, cross-functional problem
solving.
. Continuous improvement: 65% scrap reduction, 50% rework reduction; first
year results.
Goodyear-Dunlop Tire NA, Tonawanda, NY 2006 - 2008
Light Truck & Passenger Radial Section Manager
. Production management for 3 departments, improving department efficiency
by 15%; 25 direct reports.
. Initiated productivity, cost, and performance management programs to meet
on-time delivery requirements, improve production levels, product
quality, and customer satisfaction.
Delaco Steel, Tonawanda, NY 2006 - 2006
Manufacturing Supervisor
. Cross-functional team leader across purchasing, industrial engineering,
supplier planning, quality, and manufacturing in all aspects of
production.
. Labor management, space utilization, inventory tracking, and equipment
maintenance.
Ford Motor Company, Buffalo, NY 2000 - 2006
Metal Assembly Production Supervisor 2005 - 2006
. Automated assembly, quality compliance, equipment maintenance, safety,
employee development.
. Internal and external customer service, exceeded productivity and cost
targets, earning recognition awards for quality and safety.
Material, Planning and Logistics Supervisor 2002 - 2005
. Lean-focused shipping, receiving, and warehousing with 30 employees;
1,000,000 square-foot facility; point of contact.
. Process improvements between materials management, and other internal
business units; 20% on-time delivery improvement.
Metal Stamping Production Supervisor 2000 - 2002
. Team, and equipment performance accountability, increasing equipment
utilization by 15% in first 6 months.
. Hand-selected as subject matter expert (SME) during drafting of operator
instruction sheets (OIS).
ExpressPoint Technology Services, Lincoln, CA 1996 - 1999
Personal Computer Production Supervisor 1997 - 1999
. Area ISO-9001 certification process leader and internal auditor.
. Training and audits to improve technician performance and support
technical integrity of repaired components; backlog reduced by 50%.
PC & Laptop Tester 1996 - 1997
. Perform customer-defined evaluation of components utilizing diagnostic
software.
United States Air Force, Elmendorf AFB, AK 1992 - 1994
Weather Apprentice
. Honorable Discharge
. Secret Security Clearance
Contact this candidate