Customer Service Assistant

Heather Maria Etheredge

*** *** **** ****

Hampton, VA 23669

(c) 757-***-****

*.*********@*******.***

Summary of Qualifications

To apply my current education, technical and direct customer service

skills, and experience into the areas of medical, sales or technology.

Education

Computer Networking Systems, ITT Technical Institute, Norfolk, VA

(Completed 60 hours) GPA 3.5

Attained Dean's List and Honor Roll recognition

Employment History

Screening Technician

HealthWaves, Newport News, VA

Current

Screening employees for the yearly Health Fair at the Naval Shipyard.

Portamedic Examiner

Examone, Norfolk, VA

2010

Performed medical exams for Insurance Agencies

Portamedic Examiner

Portamedic, Norfolk, VA

2010

Performed medical exams for Insurance Agencies

Salesperson

Kohl's Department Store, Virginia Beach, VA,

2009

. Performed customer service to customers daily

. Arranged clothing and displays daily

. Rung daily sales

. Handled complaints and inquiries daily

Nursing Assistant

Sentara Hospital

2008-2009

. Transported patients

. Supervised exercises

. Groomed patients

. Assessed and recorded vital signs

. Venipuncture and IV therapy

Nursing Assistant

Gentle Home Healthcare, Newport News, VA

2008

. Transported patients

. Supervised exercises

. Groomed patients

. Assessed and recorded vital signs

Nursing Assistant

Altos Staffing, Silver Spring, MD

2007-2008

. Transported patients

. Supervised exercises

. Groomed patients

. Assessed and recorded vital signs

. Venipuncture and IV therapy

Phlebotomist

Kelly Services, Owings Mills, MD

2007- 2008

. Front Desk reception daily

. Conducted conflict resolution daily

. Registered patients using the Quest 360 program daily

. Collected and processed blood and urine specimens daily

. Performed and assessed drug screens samples daily

Phlebotomist

Bioanalytical Research Incorporated, Baltimore City, MD

2005 - 2006

. Maintained, processed and compiled medical records daily

. Screened prospective participants for drug study research daily

. Performed venipunctures and electrocardiograms daily

. Processed blood and urine samples daily

Technical Skills Sets

. Linux Structured Cabling

. Computer Programming Networking

. Microsoft Desktop Operating Systems Microsoft Suite

. Network Standards and Protocols

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