Project Manager Engineer

Acie C. Guffey

**** ********* ****** ** 505-***-****

HM / 505-***-**** Cell

Albuquerque, NM 87112 Email:

*******@*******.***

PROFESSIONAL SUMMARY

Veteran with a successful background within the Information

Technologies career field; Lead server/desktop support technician,

project consultant, developed LAN/WAN configurations,

desktop/server 24 X 7 tier 3 support, Remedy helpdesk support and

Data Center Manager. Competencies include MS Windows XP, MS Server

2003, HP server installation, TCPIP, desktop technician and end-

user training. Implemented VM and Altiris server deployments in MS

Windows 2003 Active Directory. Support fluencies include Microsoft

Office 2003/2007 suite and HP server warranty repair processes.

Significantly decreased client deployment time utilizing Symantec

Ghost. Education includes MCSE, A+/Network+ certification and

Associate of Arts and Sciences (with honors) in Microcomputer

Management.

PROFESSIONAL EXPERIENCE

Data Center Server Support Technician August 2007 - July 2009

CompuCom Systems, Inc - EXCELL DATA dIVISION @ Intel Corporation,

rio rancho, NM

. Extensive HP server landings and decommissioning via Remedy Help

Desk SW.

. Deployed both physical and VM servers via Altiris.

. Created lab facility to allow multiple concurrent Altiris and CD

server builds, thus reducing deployment time.

. Maintained automated patching and security databases. Complied

with security change management processes.

. Monitored server health, created HP warranty calls and replaced

server components as needed.

. 24 X 7 level 3 pager support.

FAB7 Test Lead Support Technician December 2005 - Aug 2007

CompuCom Systems, Inc - EXCELL DATA dIVISION @ Intel Corporation,

rio rancho, NM

. Dedicated Dell PC and peripheral support for initial rollout

installation of FAB7 CPU and Chipset tools.

. Created Windows XP Client PC images and maintained secure Ghost

images on 119 tooling support PCs.

. Provide 24 X 7 on call support and trained secondary support

techs.

. Maintained 100% compliance of Service Level Agreements for

support of FAB7 Test factory.

. Created and maintained a "living inventory" of PCs and

peripherals.

High Volume Pool Tech May 2005 - November 2005

CompuCom Systems, Inc - EXCELL DATA dIVISION @ Intel Corporation,

rio rancho, NM

. Daily response to trouble and project work assigned through

Remedy Helpdesk program.

. Provide specialized non-standard hardware/software

maintenance.

. Performed adds, moves and changes within MS Active Directory.

. Certified IBM warranty maintenance on both laptop and desktop

product lines.

. Supported new PC/laptop deployment by providing formal user

refresh classroom training.

. Backfill support for all other techs assigned to site.

Technical Consultant Feb 2004 - Nov 2004

TekSystems, Hall Kinion and ASRC Communications

. Provided various consultant services, Windows desktop and server

rollout and tier 3 helpdesk support through contract services

with above companies.

. Projects were many but, short-term, none lasting more than

two weeks.

IS Project Manager Sep 2003 - Jan 2004

TRICORE REFERENCE LABORATORY, Albuquerque, NM

. Successfully served as technical Project Manager for a corporate

relocation where 50 servers were moved ahead of schedule with minimal

disruption of service to end-users.

. Documented project activities, tasks and tracked migration milestones

daily.

. Analyzed and recommended changes to new Data Center and Integrated

Distribution Frame drawings to assure network integrity and load

balancing.

. Worked hands-on in the installation of Cisco Enterprise LAN/WAN hardware.

. Researched and established vendor contract support for corporate

multimedia services within budget.

. Tracked and documented post-move data/voice issues through a formal

database and assigned tech resources on a prioritized basis for

resolution.

IT Systems Project Consultant Feb 2003 - June 2003

ASRC COMMUNICATIONS, Albuquerque, NM

. Migrated four NT4.0 domain legacy servers to Active Directory

prior to office relocation.

. Published moving checklists for office personnel use.

. Coordinated Telco, network cabling infrastructure, office

systems furniture and move vendor services.

. Identified and documented power and data communication/voice

network cabling requirements for new office. Assisted in the

install and certification of the Ethernet network.

Systems Administrator Jul 2001 - Dec 2002

DATACOM SCIENCES, INC, Albuquerque, NM

. Remote access support and administration of Windows NT4.0 / 2000

Active Directory servers, 2000 Professional workstations,

Symantec Enterprise antivirus software in ten states.

. Lead tech responsible for installs, modifications, and

major/minor warranty repairs to Dell servers and PC hardware and

software systems. Created initial Active Directory Windows 2000

domain server.

. Performed Siemens 3750 PBX administration, adds, moves and

changes.

. Evaluated and prioritized incoming helpdesk telephone, voice

mail, emails and in-person requests for assistance from users

with desktop hardware, peripherals, software or networking

technologies issues.

. Evaluated OTC software and hardware for ease of use,

compatibility and performance.

. Hands-on project lead in the design, planning, construction,

maintenance, and alteration of equipment, OS upgrades to servers

and PCs, data and voice cable installation, machinery and

buildings for a major office consolidation. Received cash bonus

upon successful completion of move.

Systems Engineer Sep 1999 - Aug 2000

CONVERGENT COMMUNICATIONS, Albuquerque, NM

. Singularly responsible for onsite installation, inventory

tracking, maintenance and repair of multi-vendor systems

including hardware, software, managed client/server desktops and

network products.

. Provided technical connectivity planning, configuration support,

and troubleshooting services on data communications networks.

. Assisted sales team and customers in development of technical

requirements for systems or networks.

. Performed evaluation and selection of products to implement

solutions to meet customer requirements.

. Implemented designs, installed and maintained hardware and

peripheral equipment such as hubs, switches, desktop computers,

printers and servers on Ethernet networks.

Systems Engineer Jan 1997 - Sep 1999

COMPUCOM SYSTEMS, INC. Denver, CO (Mar 1998- Sep 1999)

. Senior lead for 10 member System Engineering team in multi-state

deployment in support of a Y2K rollout of over 1000 Dell Win9x

and Windows NT PCs and laptops for a major railroad company

throughout 10 states.

. Effectively communicated daily with customer to assure secure

and accurate accountability for equipment and installs.

. Successfully coordinated and directed all team technical

functions and activities to ensure project success and integrity

within budget guidelines. Awarded a significant monetary bonus

upon project completion.

Senior Field Engineer

COMPUCOM SYSTEMS, INC - Albuquerque, NM (Jan 1997- Mar1998)

. Lead Engineer for Y2K rollout of over 450 Dell Win9x and Windows

NT desktops and laptops for major health care plan in New

Mexico.

. Administered deployment of new systems and recovery and disposal

of legacy systems.

. Provided technical assistance in migration from Novell 3.12 to

4.11.

. Generated build images in order to mass-produce multiple PC

configurations utilizing Ghost.

. Trained and assisted both staff and customers with new personal

computer software and hardware.

. Certified warranty repair for Dell and Toshiba hardware.

Data Center Manager Aug 1970 - Jun 1993

UNITED STATES ARMY - Master Sergeant - Honorable Discharge. Served

22 years in computer operations center management where I held a

DOD Top Secret security clearance.

. Mainframe Operations - Supervised 29 personnel in 24-hour, seven-

day operation of two Honeywell DPS8 mainframes supporting the

World Wide Military Command and Control Systems classified WAN

network. Successfully maintained accountability for $13 million

in government assets.

. Local Area Networking - Participated on a team that designed and

installed a classified DEC LAN. Personally led a team effort to

install and terminate over 20,000 feet of backbone and CAT5E

data cable.

. PC Operations - Set up, installed and repaired IBM compatible

PCs. Assisted over 250 customers through a local help desk and

directly supported customers with software assistance in DOS,

word processing, Windows, database, spreadsheet and CAD

applications.

EDUCATION

Technical Vocational Institute, Albuquerque, NM 1996

Associate of Arts and Sciences - Microcomputer Management (GPA

3.76)

TRAINING/CONTINUING EDUCATION

Information Security for System Admin - Intel Corporation - 2009

Information Security Awareness - Intel Corporation - 2009

Intel Configuration Manager - Intel Corporation - 2009

Data Center Security Training - Intel Corporation - 2009

IBM Warranty Basics for Technicians - IBM Corporation - 2005

IBM Mobile Systems - IBM Corporation - 2005

IBM Desktop Systems - IBM Corporation - 2005

Designing Microsoft Windows 2000 Active Directory Services

Infrastructure - Albuquerque, NM 2000

Upgrading Support Skills from Windows NT to 2000 - Albuquerque, NM

2000

Interconnecting Cisco Network Devices - Albuquerque, NM 2000

Microsoft Certified Systems Engineer - Dallas, TX 1998

A + / Network + - Denver, CO 1998

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