Customer Service Sales

Celina Joseph 612-***-****(H)

******.**@*****.***

CAREER PROFILE

Energetic, persistent and result oriented team player with excellent

written and oral communication skills. Value driven work ethic.

Significant strengths include

. Orientation to detail

. Strategic thinking

. Management skills

. Analytical skills

. Communication skills

. Able to multitask

PROFESSIONAL EXPERIENCE

Target Corporation, Minneapolis, Minnesota

Accounting Associate, 2007-2009

. Identified the different Target Stores and process their business

licenses

. Used Access database for store information and calculate the sales

taxes for all the stores

. Processed annual sales tax for four departments of the stores

. Minimized late fees by tabulating payments in a spreadsheet and

revisiting it weekly

. Used Lawson to request around 150 checks per week and track vendor

payments

. Create monthly reports of the total expenses

. Ensure compliance with the State and City laws.

. Reconciled payments and credits at the end of the month.

. Maintained effective vendor relations by communicating with them on a

regular basis

Target Corporation, Minneapolis, Minnesota

Sr. Credit Advisor, Target Visa 2005-2007

. Provided Target brand interactions with delinquent accountholders and

negotiate acceptable payment arrangements to ensure our credit and

store relationships are protected.

. Participated in pilot programs for workable payment options with

account holders

. Facilitated in training new employees. (Created learning materials and

coached new credit advisors)

Target Corporation. (Marshall Fields) Minneapolis 1996-2003

Senior Sales Specialist

. Achieved maximum sales by appointing junior representatives to better

customer service

. Gave efficient training to incoming sales representatives.

. Piloted online launching for general merchandise and bridal registry

. Accomplished highest sales in wedding favors for two consecutive years

. Updated resource books for the department

Hollywood Federal Bank, Hallandale, Florida

Assistant Branch Manager, July 1991 to May 1994

. Supervised daily branch operations, including teller line and new

accounts. Managed vault operations. Trained new tellers.

. Guided branch through successful conversion to new computer system,

products and procedures, resulting in enhanced customer service, more

accessible records and better account report generation.

. Managed buying/selling of currency for the branch.

. Successfully established the bank's first branch office in a Super

Market Grocery store, creating new business opportunities for the

bank, a new employment for the community and enhanced customer

services.

. Sold CDs, Treasury Bills/Bonds, U.S. Bonds, and IRAs/QRPs and served

as a discount broker.

. Established new IRA procedures and the bank's Discount Brokerage

business for the Bank.

Ames Department Store (Jewelry), Huntington, Maryland

Team Lead, March 1990 to June 1991.

. Designed more attractive merchandise presentation strategies and

special marketing campaigns, resulting in increased store traffic and

profits.

. Hired and trained sales staff. Increased store inventory and expanded

merchandise purchases.

. Responsibilities included purchasing, merchandising, customer

service, and all facets of running a Jewelry department of the store.

Duroflex Coir industries P limited, Ravipuram, India

Assistant Accounts Manager, June 1988 to March 1990

. Responsible for all basic accounting functions. Coordinated

distribution of invoices and classified transactions.

. Handled all corporate financial transactions. Drafted quarterly and

annual financial statements.

. Provided management with reports comparing factors affecting prices

and profitability of products explaining monthly budget variances to

senior management.

. Reported and interpreted discrepancies directly to upper management.

. Evaluated actual manufacturing costs and prepared periodic reports

comparing standard costs to actual production costs.

. Managed bank and payroll transactions.

EDUCATION

Hennepin Technical College, Minnesota, USA

Associate in Applied Science Degree - Business Analyst

Anticipated graduation 2011 May

Minneapolis Community and Technical College, Minnesota, USA

Associate in Applied Science Degree in Information Technology and Computer

Science. 2005

Minneapolis Community and Technical College, Minnesota, USA

Visual Basic Developer Certificate in Information Technology 2005

Mahatma Gandhi University, Kerala, India

Master of Arts in English Literature 1988

University of Kerala, India

Bachelor of Arts in English Literature 1986

COMPUTER & INFORMATION TECHNOLOGY

.

Microsoft Office

Access

Microsoft Office

Excel

Microsoft Office

Outlook

Microsoft Office

PowerPoint

Microsoft Office

Word

Microsoft Office

Publisher

Visual Studio .NET

VisualBasic.Net

C#

ASP.NET

HTML

Macromedia Dream

weaver 8

Java

Java Script

Eclipse

System Analysis &

Design

SQL

Database Management

Project Management

Microsoft Visio

AWARDS

. Dean Honor Roll- Hennepin Technical College, Spring 2007

. Dean Honor Roll- Minneapolis Technical College, Spring 2005

. Academic Excellence Award- Mahatma Gandhi University, May 1988

ACTIVITIES

. College Year Book Best Editor Award - Kerala University, May 1986

. IT Club President- Minneapolis Technical College Spring 2005

. Volunteer at Mill City Elementary School Minneapolis1987-2000

. St. Anthony High School Parent Council member

. Women's Council Member- St. Mark`s Catholic Church

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