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Project Manager Customer Service

Location:
Johnson City, TN, 37601
Posted:
November 02, 2010

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Resume:

John Withey

October, ****

Dear sir or madam:

Please consider the attached resume as submitted in response to the position

currently being offered. As you will see in my resume, I have the experience and

skill set required to fulfill the needs of this position and would like to be

considered as a worthy candidate. I have served as Project Manager at the King

Pharmaceutical locations in Bristol, Tennessee since May of 2009.

I can provide at least two letters of recommendation in addition to my resume. Of

course further references are available if needed. I welcome the opportunity to

meet with you and further discuss the position as well as my qualifications.

Please feel free to contact me at your convenience at any of the numbers provided

below.

Thank you for your consideration.

Sincerely,

John Withey

Enclosures

423-***-**** - Cellular - Personal

John Withey

Experience 2006- 9/2010 G4S Wackenhut Knoxville, TN

Project Manager - King Pharmaceutical

•Manager and Senior Officer in charge of hiring, firing, disciplining, training, and scheduling the shifts

of all subordinates employed by G4S Wackenhut for two locations operated by this facility

•Maintaining budgeted allowances for hours worked by subordinates

•Creating and Updating Post Orders as required to meet the needs of the business

•Creating and Updating Emergency Procedures as they pertain to the specific needs of the facility

•Responsible for ensuring that all visitors are properly escorted

•Oversee the opening and closing of vaults and other secured areas

•Responsible for the training of all new officers in addition to weekly ongoing training and testing

administration

•Recordkeeping to reflect all results with regard to the computerized G4S Wackenhut Score

Card which consists of testing of equipment, incident reports, and the persons and vehicles entering

and leaving the facility, etc., in addition to a Monthly Security Report provided to the King

Pharmaceutical Security Director

•Ensures facility safety measures are adhered to and serves as lead for a team of first aid responders

•Responsible for setting permission levels for specified access to varying departments within the facility

•Maintain communication between King Pharmaceutical personal and G4S Wackenhut while providing

the highest level of professionalism and customer service

•Act as advocate for all G4S Wackenhut Custom Protection Officers stationed at the King

Pharmaceutical locations

•Conduct evaluations of subordinates and report to G4S Wackenhut’s main office in Knoxville

•Creation of documentation in use by the facility and subordinates to facilitate a seamless integration

with clear and concise instructions for the handling of various situations that might arise

•Creation of a Welcome Packet to be distributed to all new G4S Wackenhut personnel on-site providing

guidelines and detailed instruction with regard to the uniforms, weapons, professionalism, and

customer service requirements

Custom Protection Officer

Responsibilities customized based on assigned location

Previous primary location - First Tennessee Bank in Gray, TN

Responsible for overseeing opening and closing procedures

Maintain general Bank Security ensuring customer comfort and safety

Commendations for loyalty, customer service, and satisfaction

7/2004-8/2006 Greystoke Chevrolet Johnson City, TN

Sales Representative

Salesman of The Month by second month of employment.

Increased sales revenue and customer satisfaction with excellent repeat business

in automobile sales, and earned certification in numerous product lines

ENGLAND

1991-2003 Lupton & Place, LTD Lancashire, UK

Supervisor – Die Casting Plant

Worked as a caster and advanced to Supervisor

Oversaw work of all staff, production, running time and down time

Generated daily, weekly and monthly productivity and down time reports

Entrusted by the owner of the company with the sole set of keys to facility

Reported directly to the owner of the company and made recommendations to improve efficiency

and increased productivity

Responsible for Selling and Moving equipment while business was relocated

1979-1991 British Army Various Locations

Lance Sergeant

Underwent intensive training (6 months) for Grenadier Guards, 7 weeks for physical training

instructor, ongoing training for nuclear, biological and chemical warfare, ongoing intensive

first aid training just below medic grade, specialized training for jungle warfare in Kenya

Oversaw training and planning of physical activities for up to 650 men

Organized lessons for impromptu training sessions with smaller groups of soldiers

Trained soldiers in swimming, boxing, general fitness and hygiene

Earned Section Commander and served in first Gulf War

Participated in Spec Ops missions undercover in Northern Ireland which included video

surveillance

Served in the Queen's Royal Guard for 12 years

Served as member of team guarding Rudolf Hess in Spandau Prison in Berlin in 1980-1981

Guarded the Crown Jewels as Sergeant of The Guard at the Tower of London

Awarded a medal from the Queen of England for my service in Northern Ireland

Awarded a medal from the King of Kuwait for my service in Desert Storm

Awarded a medal from the Prince of Saudi Arabia for service in Desert Storm

Awarded a medal from the Queen of England for my service in Desert Storm



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