Project Management Manager

Summary

. ** years Project Management Experience. Certified in two Project

Management disciplines: PMP (US), Prince2 (UK, Aus.)

. Established Company PMO

. Product and Project Management in both waterfall and Agile

environments

. Program Manager for $18M set of projects to replace company

infrastructure.

. Extensive business case development experience

. Managed the following teams: Development/Analysis, QA, Customer

Service, Production, Project Management, and Product Management.

Experience

Program Management

. Program Manager for an $18M set of four interconnected technology

projects to establish new systems for all back office activities on

three continents. The projects included incorporation of third party

software, and outsourcing of certain aspects of development.

. Distribution and Order Management (DOM)

. Product Catalog

. Two value added products replacing customer back office

. Managed a suite of digital products. Advanced these products to be

the most profitable product line in the company. Found new markets

and maximized reach within existing markets. Improved margins from

19% to 47%. Program included sales, customer support, and production.

Project Management

. Established and embedded a Project Management methodology for the

company.

. Established the company PMO to manage portfolios of 5 - 15

simultaneous projects.

. Ten years of Project Management experience.

. Director of Project Management processes across all US operations.

. Trained and certified in two project management methodologies: PMI -

2005; Prince2 - 2006

. Project Manager for projects of all sizes: $50K - $18M.

. Digital commerce customer web portal. Took over management of a major

project to revamp the information architecture, user interface, and

searching of our primary customer interface. This project

successfully introduced Agile development methodology to the company.

Turned a chronically late program into one which is consistently on

time and under budget over the last six consecutive major releases.

. Profitability Improvement and margin recapture. Improved gross margin

by 1.5% in 6 months in a low margin business.

. Value Stream process improvement

. Customer Service Reorganization. Reduced customer support staff by 25%

while improving customer satisfaction.

. Outsourcing evaluations. Evaluated partnership opportunities to

outsource distribution.

. Standardized project management processes and reporting. Embedded

methodology across 4 facilities on 3 continents

Product Management

. Product Management at Blackwell

. Owned the implementation of a formal Product Management process and

department at Blackwell.

. Established business case development as core of company investment

decision making process

. Worked with the Product Development leaders (Business Development,

Business Intelligence, Sales) to establish a team approach to

collecting and evaluating new business opportunities with a focus on

ROI.

. Chaired Product Development process.

. Market Analysis

. Expanded markets. Adapted to limited Sales and Marketing support by

recognizing and exploiting partnership opportunities.

. Roll-out

. Managed the customer roll out of core customer applications.

Executive Management

. Vice President of Project and Product Management and Data Services.

Evolved effective work teams, and organized decision-making practices

with cost effective outcomes.

. Four years senior management experience working with Finance, IT,

Sales, and Operations to define company strategy, including leading

SWOT analysis.

Contracts Management and Negotiations

. Directly participated in contract negotiation and technical

feasibility issues associated with major US contract signings.

. Negotiated contracts for outsourced solutions.

. Reviewed and edited proposals for large accounts (over $250,000).

Job History

Blackwell Book Services Lake Oswego, OR 01/1994 - Present

BLACKWELL BOOK SERVICES IS THE FOREMOST SUPPLIER OF CONTENT TO ACADEMIC AND

RESEARCH LIBRARIES WORLDWIDE. BLACKWELL PRODUCTS REMOVE COST FROM LIBRARY

OPERATIONS AND PROVIDE SERVICES THAT MAXIMIZE COLLECTION USAGE.

. Vice President, Project and Product Management

. Progressively responsible positions including responsibility for Product

Management, Project Management, Information Technology, Distribution, and

Production.

Lockheed Technical Operations. Sunnyvale, CA 9/1987 - 9/1993

LOCKHEED TECH OPERATIONS CO. IS A DEFENSE CONTRACTOR HAVING RESPONSIBILITY

FOR LAUNCH, EARLY ORBIT, AND ONGOING SUPPORT OF DOD SATELLITES

. Senior Satellite Engineer

Planned satellite operations on behalf of the US Air Force and the

Department of Defense. Lead analyst for the payload aboard Shuttle

Flight 44, November 1991. Secret clearance.

Education

Bachelor's Degree 1982

B.A., Mathematics Willamette University, Salem, OR

Summa Cum Laude. 3.96 GPA. T.C. Jory Math Award. Minor in economics

Prince2 Project Management Certification

Prince2 Certificate Prince2 Project Board. Oxford, England 2006

Successfully transitioned the company to this PM methodology within 6

months after certification.

Project Management Institute Certification

PMP Certificate PMI, Portland OR 2005

Practical Product Management

Certificate Pragmatic Marketing 2008

Software Skills

Skill Name Skill Level Experience

Access Intermediate 3 years

Excel Expert 14 years

Microsoft Project Expert 8 years

PowerPoint Expert 12 years

Word Expert 14 years

Other: Outlook, Sharepoint, Seapine Test Tracker, Adobe Acrobat

References

Available upon request.

Contact this candidate