Engineer Software .Net Data Customer Technical Support
Resume:
Anne DelSignore
******@*******.***
SKILLS: C/C++, C#, Java, UNIX, Visual Studio, GUI, SQL, HTML,
JavaScript, CSS, Visual SourceSafe, Eclipse, Apache Tomcat, XML,
XSL
Additional: Excellent debugging, teamwork, requirements analysis,
communication and documentation. Research and usage of new
technologies.
May 2010 - present courses in C#.NET, ASP.NET, ADO.NET, J2SE and JDBC
Self study of Wrox book, Professional Android 2 Application Development
EXPERIENCE:
1998 - 9/2009 Senior Software Engineer
SUNRISE LABS, Inc., Auburn, NH.
Sunrise Labs is a design and engineering company providing embedded
system and software product development services to clients in medical,
industrial and commercial markets.
Security System, C++, Windows
. Designed and tested business logic software to manage transmissions
to/from and states of ground penetrating radar motion sensors in an n-
tier architecture product. Collected data packets were stored in a
SQL database.
. Used threads, queue template classes and IOCP calls for socket
communications with sensors.
. Product was selected 2007 Product of the Year by the New Hampshire
High Technology Council.
XML Reporter, Windows, XSL, C#, ASP.Net, ADO.Net
. Developed xslt stylesheets to produce MS word and web browser
documents.
. Analyzed customer code and SQL DB to determine location of fields for
created documents.
. Significant xml pathing used to accommodate the complex DB schema and
support several custom report types which included text, tables and
graphs. Implemented graphs (linear and logarithmic) with VML.
Medical Instrument Control, C++, Windows
. Designed and tested software for RS232 communications between PC and 8
osmometers.
. Used serial overlapped I/O, threading, event objects and state tables
to coordinate information between the osmometers and higher level
code.
. World's fastest osmometer test system of it's kind in 2007.
Plane engine data project, C, Windows and embedded
. Designed and tested absolute diameter calculations for jet engine
turbine blades. PC development for QNX target.
. Implemented drivers to retrieve data from thermocouple and laser
devices over RS232 ports and store the data into shared memory areas.
. Designed schema for SQL database to store engine parts data. Design
was based on relationship of data part and serial numbers as well as
assemblies.
High-end Home Entertainment Product, embedded
. Developed, unit tested and integrated an MP3 UI and a hard disk drive
UI in C++ for an embedded system using Nucleus RTOS.
. Wrote both UI Design Documents. The HDD UI had 8 interfacing modules
and a 30 page requirement spec.
. Designed a complex algorithm to accommodate: 6 different modes of
music play from 2 different audio zones, determining assignment of
audio zones and CD rip to either of 2 navigator streams, coordinate
with the primary system allocation module and manage deletion of songs
from the music database.
Worked with the marketing UI group to resolve UI requirements issues.
Test Management Product, Java, Windows
. Designed, tested and integrated code to allow editing of customer test
data.
1997 - 1998 Technical Support Engineer
PERITUS SOFTWARE SERVICES, Inc., Billerica, MA.
. Provided technical support for the Peritus AutoEnhancer/2000. A PC
client/UNIX server product used to renovate mainframe COBOL and data
to be Year 2000 compliant.
. Duplicated customer problems for submission of problem reports. Worked
closely with R&D and Maintenance teams to provide timely and accurate
solutions for the customers.
. Wrote technical bulletins which were distributed to customers and used
in-house.
. Reviewed release notes, user and reference manuals to ensure accuracy.
. Participated in beta testing of the NT version of AutoEnhancer/2000.
. Served as primary support person for the NT version of
AutoEnhancer/2000.
. Performed patch and solution testing for clients to ensure product
effectiveness.
. Improved support process by developing trouble shooting guides.
1990-1997 Technical Support Engineer
HEWLETT PACKARD/Apollo Computer, Chelmsford, MA
. Provided support to developers via fax, phone and email.
. Served as primary support person for Apollo graphics products GPR and
GSR
. Screen problem reports for accuracy before submitting to R&D
. Developed both informational and troubleshooting documents.
. Worked with technical writers to improve graphics manuals.
. Developed sample programs that became part of manuals and online
examples.
. Duplicated problems and worked with R&D engineers for timely
solutions.
. Developed software work-arounds for customers.
EDUCATION: UNIVERSITY OF NEW HAMPSHIRE, Durham, NH
College of Engineering and Physical Science
B.S. Math/Computer Science
References and complete work experience available on request.
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