Customer Service Manager

Melissa Harding

*** ********* *****, **. *********, FL 904-***-****

(**************@***.***

Objective To obtain a position in the field of construction,

where one can not only apply skills already acquired

but excel in the construction industry as a whole.

Professional

Achievements Project Development

Develop a high level of communication skills with a

team early on in order to establish a working

relationship with the team and the client. This

induces an environment of extensive knowledge of

expectations on all parts from beginning to end.

Define the objectives and implement a plan of action

using the tools at hand. This includes, but is not

limited to blue prints, computer programs, teams,

suppliers and subcontractors. Organize and secure the

appropriate resources to perform the project from

beginning to end. Developed and designed different

systems to track the actual progress and compare the

progress of the projects.

Create budget or schedule of values to stay within the

means.

Scheduling according to time constraints and adapting

to outside variables,

Experienced in estimating projects for commercial

properties as well as Government Agencies.

Accurate with contracts in the commercial realm as

well as the Government realm as well. This includes

all aspects of the billing cycle and the proper way to

file documentation from beginning to end.

Obtain submittals, log books and all necessary

documentation for each project.

Business Development

Cultivated new clients as well as acquire new clients

for a commercial construction company. Achieved goals

beyond any expectation (45% higher that goal set).

Mastered customer service skills and implemented a

Customer Service Program to ensure communication

between the company and the client.

Developed a Marketing Plan that was effective with

short term and long term achievements.

Skills

Expert in Microsoft Knowledgeable of in-house

Office and out sourcing Payroll

Accounting Programs, Excellent customer service

including specialized skills

programs Ability to develop people

Extensive Problem Solving and projects.

Skills in all areas of a Written Correspondence

business

Report Preparation

Work History Representativ Fortune Hi-Tech August,

e Marketing 2009-Present

General Commercial Roofing July, 2007-June

Manager Systems, Daytona 2009

Beach, FL

Owner Harding Asphalt & March,

Concrete, 2002-December

NC, SC & GA 2006

Manager Carolina Site July, 1999-Feb,

Concepts, 2002

Charlotte, NC

Education B.S.-Business St. Leo's College, December, 2001

Mgmt Florida

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