Manager Project

Brian R. Dahms

***** ***** ***. ********, ** ****3

310-***-**** *******@*****.***

PROFILE

Director of Information Technology expert in requirements gathering,

design, and delivery of cost-effective, high-performance technology

solutions with budget responsibilities up to $12 million annually.

Skilled in all phases of the project life cycle, from initial feasibility

analysis and conceptual design through implementation and enhancement.

Effective at building culturally diverse, team-centered operating units,

with excellent business process and strategy development skills.

Customer-centric with the ability to initiate profitable alliances with

global vendors and suppliers. Core qualifications include:

. Strategic and Operational Technology . Quality Assurance and Lean Thinking

Planning

. Technology and Business Linkage Planning . Outsourcing Strategies and

Implementation

. Business Intelligence and Analytics . Enterprise Data Warehouse and Data

Governance

. Capital Planning & Investment Control . Data Privacy, GLBA, and SOX Compliance

. 20 + years of Financial Services experience with the last 14

years focused on Information Technology Delivery

. Excellent blend of business and technical skills with strong

leadership, planning, execution, people management and mentoring

skills

. Effective in working with key business stakeholders to drive

business case development and ROI model for IT projects and

business process improvements

. Expertise leading multiple large scale technology projects

simultaneously with proven results

. Outstanding understanding of the financial services industry and

development of both commercial and consumer products/programs

. Business Intelligence, Analytics, Reporting, and Data Warehouse

technologies utilizing Hyperion BI+ (Brio), Informatica (ETL),

Oracle RDBMS

. Extensive experience in Vendor Management delivering projects

and support of technology solution utilizing a highly leveraged

off-shore staffing model

. Verse in managing procurement initiatives utilizing a controlled

process (RFI, RFQ, and RFP's for product analysis, evaluation,

and selection of various software packages / components)

. Experience with various Project Management tools and

methodologies. Effective communication, presentation, and

negotiation skills. Excellent relationship building experience

with all stakeholders.

. High quality system design, development, testing and implementation of

Business Intelligence analytics and reporting

. Extensive experience with Data Privacy, GLBA, and SOX compliance

. Quality assurance focus and ability to demonstrate process improvement

. Ability to implement ITIL best practices to achieve CMM level

accreditation

PROFESSIONAL EXPERIENCE:

TOYOTA FINANCIAL SERVICES, Torrance, CA

10/1995 to 06/2010

National Manager - Enterprise Data Warehouse

. Overall accountability for development and production support of eight

(8) enterprise reporting applications and tools. Reported to the CTO

and managed the Enterprise Data Warehouse Steering Committee made up

of key business leaders.

. Strengthened the business relationship with the IT division by

developing a roadmap for the Business Intelligence (BI) competencies

and Enterprise Data Warehouse (EDW). Implemented over 50 projects

within 4 years with several running concurrently. Required a high

degree of planning and coordination across multiple technology

platforms (Mainframe/Client Server/Web/ASP) to ensure delivery on time

and on budget.

. Established strategy and executed the implementation of a development

and production support model for the BI/EDW applications. Utilized an

offshore model to reduce costs in excess of $500K annually and improve

response times.

. Led team of up to 30 members with 60% offshore.

. Directed a large team to enable two (2) new major subject areas to the

BI/EDW: Dealer Product Portfolio and the Risk-Recovery data marts.

Required coordination of 10 new source systems with considerable data

modeling and design points.

. Established key data validation and balancing processes to ensure

quality of the EDW and established business ownership for data

governance. Applied "Kaizen" methodologies to ensure continuous

improvement.

. Consolidated multiple reporting tools

(MicroStrategy/Brio/Cognos/Crystal) into one enterprise tool (Hyperion

BI+) in order to reduce cost and improve reporting competencies.

. Migrated several reporting applications into one data center with

redundancy and business continuity.

. Enterprise Data Services - developed and maintained the data

hub/integration services for data propagation to other applications

and ASP solutions.

. Implemented ITIL Disciplines - Change Management, Service Management,

Release Management, Incident/Problem Management, Capacity Planning.

. Responsible for transitioning Service Desk vendors without disruption

and high customer satisfaction ratings for eight (8) enterprise

reporting applications. This included the implementation of a new

tool (HPSM) with call scripts and escalation process flows. Ensured

monitoring tools were configured and tuned for immediate response and

resolution to allow for SLA delivery of 98.99%.

. Established key infrastructure goals to meet business continuity

requirements and worked with multiple vendors to ensure continuity

between all components. Improved data back-up/recovery by 10 hours.

. Performed continuous performance benchmark initiatives and guided team

to improve performance of ETL processes by 6 hours and database

performance by 50%.

. Held vendors accountable for service levels and worked with the TFS

Vendor Management Office to enforce contracts and penalties.

. Coached and mentored staff to ensure succession plan and career

development opportunities.

. Over the past year met demands for cost cutting activities while

maintaining service levels and creative thought leadership in

developing solutions for enterprise reporting and data services.

. Established processes to join multiple data sources to provide key

data for Congressional Hearing request due to Toyota recall issues

based on extended warranty claims.

. Worked with a cross functional team to ensure technology initiatives

were met to address demand for information regarding asset tagging for

the first Asset Backed Security sale in 7 years by TFS due to limited

funding sources.

National Manager Business Technology Solutions - Core Receivables Systems

. Reported directly to CIO with increased responsibility as the Consumer

Loan (SHAW) and Lease (LeMans) Core receivables systems and Dealer

Systems were added to application portfolio along with all Insurance

applications. Directed the production support, maintenance, and

enhancement for forty-five (45) applications. Four (4) direct reports

and twenty-two (22) associate team members. Large contingent staff

blended between onsite and offshore.

. Accountable for annual budget of $12 Million with large portion being

capitalized based on development efforts. Met goal for 10% budget

reduction year over year.

. Led a team to implement a new Dealer Lending System supplied by Data

Scan Technologies (WMS/DAS/CMS). Worked with key business leaders to

establish key business process changes and organizational change

management initiatives. This was a key strategy for greater dealer

product growth and one of the first ASP solutions for TFS. This

project was delivered on time and on budget and today is foundational

for the significant growth TFS has experienced.

. Responsible for leading development team for all interfaces between

the Core Receivables Systems and the new Consumer Credit Acquisition

system (OSCAR). A multi-year, cross-functional team that led

innovation and change within the organization.

. Implemented successfully a new ASP solution for managing charged-off

accounts and establishing all interfaces between TFS and ASP

application.

. Led the interface develop to establish point-to-point interfaces

between multiple mainframe applications and the new Siebel CRM

application.

. Implemented SOX compliance key controls and acted as the key IT

representative for internal and external audits for the Consumer Loan

and Lease applications. In addition was instrumental in ensuring

compliance for privacy controls and information protection standards

for these large applications.

. Outsource Initiative: Drove the IT organizational change management

for transitioning the support and maintenance of all systems to an

outsource model leveraging an offshore model. This was revolutionary

at the time, as TFS had never ventured into the offshore model. Tata

Consulting Services was the vendor of choice and traveled to India to

establish SLA's and key control processes. Traveled multiple times to

India to ensure proper relationships were established and conduct

audits of projects and maintenance activities. Selected as a key

member in the team for defining Outsourcing requirements, RFP

development, Vendor Selection, and implementation of the new operating

model for application management and maintenance of critical business

applications.

. Led collaborative business and IT team to successfully implement an

"Office of Foreign Asset Control" (OFAC) solution.

. Responsible for the IT aspects of implementing a solution for credit

cards for the new start-up of Toyota Financial Savings Bank. Launched

the "Lexus Pursuits Visa" credit card utilizing an outsourced

solution. Was recognized by the Senior VP of the Bank for being an

outstanding contributor in support of an extremely successful launch.

. Led IT team in software selection process and contract negotiations

for a new Commercial Lending platform from SAP. Vendor negotiations

also included ORACLE Leasing in order to maintain competitive

alternatives.

National Manager Business Systems Development - Insurance Systems

. Promoted to National Manager and tasked with integrating two IT

divisions into one as TFS was going through a restructuring by

combining TMCC and TMIS together.

. Member of the "Insurance Management Team" which was tasked with

business strategies, aligning technology initiatives, and guiding the

Insurance division.

. Instrumental in leading organizational restructuring and field

consolidation (Renaissance Project) requiring multiple system

enhancements and led the IT team to ensure all applications was

completed in a tight time frame of three months.

. Y2K Application Remediation - All mainframe systems, six (6)

applications, needed heavy modification in order to process Y2K

transactions. Began in May 1999 and did not have any issues once the

New Year arrived. Was praised by key business partners, as there were

over 2 million lines of code requiring remediation.

. Worked with key business stakeholders to define data security policies

and transform multiple systems to be compliant with GLBA regulations.

Developed solutions for annual notices and key controls for protecting

customer information.

. Led the IT team to implement a new claims processing system (IIMS from

Tata). This was a multiple year cross-functional effort and work

closely with key business sponsors to ensure project success.

Implemented on time and less than 2% over budget.

. Insurance Data Warehouse / Data Mart Implementation was an inherited

project that was burning over $1MM/month and was able to restructure

the project to lower spend to $200K/month and deliver on-time with all

functionality being met.

Manager - Program Management - Project Renaissance

. Selected to work on a confidential cross-functional project team

(Project Renaissance) to establish an implementation strategy for

restructuring the organization and consolidating operations of TMCC

and TMIS. This included the creation of two new call centers in

Phoenix, AZ and Baltimore, MD. This initiative also changed the

operating model of the existing branch offices and call center in

Cedar Rapid, IA. Organizational Change Management was a key focus and

worked with key business leaders to ensure the program was established

for a rapid implementation. This assignment was short as the

implementation provided opportunities to be accountable for

transforming the IT division of TMIS and TMCC into TFS.

International Manager - Business Systems Development

. Resided in Argentina to work with a cross-functional team of IT and

Business representatives to establish business requirements, hire

local IT staff, evaluate local and PAN-AMERICAN solutions for key

software applications to support long term roll-out strategies of

establishing a "Sales Finance Company" in Argentina, Brazil, and

Venezuela.

. Led the effort to ensure local business requirements were gathered and

conducted vendor RFP selection process in Argentina and Brazil.

. Hired local IT staff in Argentina and Brazil.

. Worked closely with IT team to establish facilities and local data

centers in both Argentina and Brazil.

. Worked closely with business operations team members to establish key

processes and controls

. Evaluated PAN-AMERICAN Data Center solution before implementing local

data centers

. Coordinated with local manufacturing divisions to understand dealer

and divisional requirements for finance product support.

Manager Business Systems Development

. Led overall IT team to deliver on an enterprise document imaging

solution utilizing FileNet and custom Visual Basic user interface.

Key member of the cross-functional business and IT team working on

this multi-year initiative.

. Supported all IT requirements of the business team for creating

organizational change management strategies and responsible for

implementation of process improvements.

. Worked closely with business process reengineering team to ensure

workflow rules and system configuration were appropriately defined,

designed, tested, and implemented.

. Call Center Establishment - Cedar Rapids Iowa (IVR/CRM tool

(Focus)/Accounting/Core Receivables Engine/Collections System). Acted

as the project manager to establish the first call center for TMCC to

handle customer service and collections calls.

. Worked with the IT infrastructure team to ensure the appropriate

design and implementation was completed in a tight time frame to

support all new applications being implemented.

International Business Systems Consultant

. Worked with a cross-functional team based in London UK to establish a

new "Sales Finance Company" in Norway and Italy.

. Responsible for IT recruiting, infrastructure establishment, and

business requirements gathering.

. Drove selection process for SAP R3 for G/L, A/R, A/P, and Reporting.

Initiated software selection process for the Core Receivables

applications.

. Developed RFP and evaluated vendor responses. Conducted product gap

analysis sessions.

. Set-up Mercury Interactive Load Runner and Win Runner scripts to

ensure application testing was conducted to meet requirements.

Professional Staff

. Established upgrade strategy for Core Receivables applications and

presented to Vice President of Strategic Planning. Recommended a

consolidated lending platform with a customer/householding centric

solution for better servicing and cross-selling potential.

. Worked closely with software vendors and conducted an RFI to determine

potential solutions. SHAW, LeMans, AMS, and Hogan participated in the

RFI process. Performed software gap analysis.

TOKAI CREDIT CORPORATION, Pasadena, CA

1/1988 to 10/1995

Assistant Vice President, Customer Operations Manager

. Reported to CEO and provided quarterly report out to Board of

Directors.

. Accountable for all operational units within the corporation in

respect too commercial and retail customer activities.

. Beyond maintaining the prior responsibilities of Operations Manager,

expanded duties include both commercial and retail customer service

support functions.

. Through the implementation and support of cross-training programs

between individual business unit staff reductions and higher

productivity were achieved. Reduced staffing by 20% based on company

goal of 15% while maintaining service levels and quality assurance

standards.

. Led Systems analysis and training support.

. On-line systems and personal computer training is a major task; and

personally responsible for training and supporting current staff to

utilize a new version of Shaw Systems Associates' LS/2000 Installment

Loan System.

Operations Manager

. Responsible for a centralized staff of 40 team members accountable for

daily transaction processing and reporting.

. Duties include the coordination, control, and direction of all

functions within the central operations department in order to

maintain outstanding service levels to other company units and to the

company's customers.

. Heavy user interface with all levels of management and directly

reporting to the Senior Vice President, Chief Financial Officer.

. Through the use of telecommunications systems, transaction processing

systems, and personal computer applications troubleshooting staff

problems is provided on both a department-wide and company-wide basis.

. Created staff reductions by modifying existing procedures, increased

on-line mainframe system utilization, and personal computer training.

. Promoted to this position to oversee the centralized duties of three

prior department supervisors when the company reorganized in September

of 1992.

Systems Analyst

. Project Managed upgrade of SHAW IL/80 v9 to IL/2000 v12; completed on

time and on budget

. Provided user training for all systems including IBM personal

computers (Word Perfect 5.0 and Lotus 123).

. Analyzed, researched, and documented system problems ensuring adequate

and timely resolution for all applications that included Shaw Systems

Associates' IL/2000 system and Computer Associates' On-line Collection

System.

. Developed, implemented, and maintained system enhancements.

. Advised management committees of development and maintenance

activities, and functioned as the user interface between senior

management and technical staff.

. Acted as the project manager for the successful implementation of the

CA-Collection Management Release 6.7 system.

. Functioned as the user interface in developing and implementing an in-

house automated insurance cancellation program for the Shaw IL/2000

system.

Credit Analyst/Account Officer

. Built and maintained a portfolio of $200MM in assets with over twenty

(20) automotive dealers in the local San Diego Market. Primary

Account Officer for Car Country Carlsbad development account.

. Responsible for preparing loan request packages of clients averaging

$10MM to$20MM for review and approval of senior Japanese loan

committee.

. Serviced and maintained outstanding portfolio by preparing all

required internal and external documentation and reporting.

. Handled marketing responsibilities for new business development while

developing new marketing programs to allow for growth in loan

portfolio from five hundred million to over one billion dollars.

Bank of America, San Diego, CA

1/1987 to 8/1987

Internship Program

. Conducted local market surveys for new lending programs and made

recommendations to senior management.

. Performed work in motion studies for loan processing department in

order to create efficiencies and greater control.

. Trained new staff on loan processing procedures.

EDUCATION:

Bachelor of Science - Business Administration/Finance

San Diego State University

ACHEIVMENTS/ACREDATIONS/MEMBERSHIPS/PASSPORT:

Board of Directors Member - ResultFocused, Inc. (01/2006 to

Present)

Oracle BI Suite EE 10g R3 Certificate (May 2008)

ITIL Level 1 Certification (Pink Elephant -08/2006)

Gartner Outsourcing Symposium 2005 Innovation Award (June

2005)

Certified Business Systems Analyst (George Washington

University-10/2005)

TDWI Member - Since 2007

Valid US Passport (09/2015)

Valid Business Visa for India (10/2013) and Brazil

(08/2010)

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