Quality Assurance Management

Randall H. Amuro

**** ***** ******

Cypress, California 90630

***/***-**** (home)

***/***-**** (mobile)

**********@*****.***

Objective:

Obtain a senior management, information technology position

supporting companies' strategic initiatives while accomplishing

objectives efficiently in a collaborative and innovative manner.

Searching for a company where my leadership, continuous

improvement, problem solving and inter-personal skills will be

fully utilized.

Resume Summary:

Experienced in all aspects of information technology

encompassing the responsibility for the management of Budgeting,

Staffing, Strategic Planning, Data Center/Computer Operations,

Application Development, PMO, Database Administration, Business

Intelligence, Quality Assurance, Network Administration,

Technical Support and Telecommunications. Proficient in the

skills necessary to align business needs with technology

solutions. Successfully bridges gap between technology staff,

business stakeholders and executives.

Core Competencies:

. Experience finding creative and effective solutions for

business system issues in both Design Effectiveness (DE) as

well as Operating Effectiveness (OE)

. Ability to implement controls for Sarbanes-Oxley or PCI type

requirements to provide secure and controlled environments as

it pertains to federal, state and local government

regulations

. Long term technology planning, architecture and integration

. Build high performance technical teams specializing in the

alignment of technology with the short and long term business

needs and opportunities.

. Transformation of information technology resources into a

productive business service

. Staff development and team building

. Incorporating technical solutions within existing

environments and sustaining required performance metrics to

meet business needs

. Identify measurable objectives through continuous improvement

methodologies and development of key performance indicators

. Business process analysis, re-engineering and technology

integration

. Documentation and design of IT Governance, ensure consistency

between controls and process narratives

May 2001 Decore-Ative Specialties, Monrovia CA 626-***-****

Staff: 15-55

to current Director IT

Core member of the Senior Management Team with complete

responsibility for the Information Technology and Systems area

for a diverse multi-division enterprise.

Reporting to the Owner, work with company executives developing

strategic solutions to support senior management's vision of

emerging markets and acquisitions while maintaining system

integrity and improving department efficiencies. Provide senior

business/technical liaison duties to the business units and our

customers to determine technology or application necessity,

scope, prioritization and technical feasibility. Provide

consistent, collaborative communication to all levels of

management, project leaders, and developers to ensure that all

parties are in alignment with the overall company focus, goals

and philosophy.

Responsible for the development of the technology strategic

plans for short and long term vision as well as for the

development of the budget and management of the employees and

consultants to reach the overall goals outlined year to year.

Accountable for all technology platforms and devices, maintain

and manage all nationwide technical service and data centers.

System support for multiple HP UNIX servers as well as for 150+

Microsoft Servers utilizing Virtual Server architecture attached

to tiered SAN technology used for Application Delivery, Software

Development, QA and Operations in support of Customer

Relationship Management (CRM), Order Entry (OES), Manufacturing

Resource Planning (MRP), Human Resource Information System

(HRIS), and Financial and eCommerce systems.

Manage the overall enterprise network. LAN/WAN system

administration, Voice/Telcom administration, data security,

access management (physical, logical and application), software

compliance and data backup methodology as well as the disaster

recovery and business continuity process.

Built an internal organization based on required skills matrix,

documented job descriptions, operating standards and

expectations. In addition, created standards for Project

Management Methodology, Risk Mitigation, Software Development

Life Cycle (SDLC), Quality Assurance Standards and User

Acceptance Guidelines.

Established a Global Change Control Methodology developing

auditable controls ensuring confidentiality, integrity and

availability of sensitive data.

Solely responsible for the delivery of business and technology

objectives that either reduced operation expenses, provided

market competitive advantages or furnished necessary stability

within IT or at the manufacturing plants.

System development and support efforts included:

. A custom Manufacturing Resource Planning (MRP) system

developed from the ground-up utilizing Microsoft .NET and

SQL. The new system included Inventory, Production

Scheduling, Labor Scheduling, Shop Floor Control and various

Executive Dashboards to view status within the manufacturing

process.

. Product structure & routing system detailing all

manufacturing components, material requirements, shop floor

routing and labor planning / reporting. Work in process

integrated data collection systems based on real-time machine

interfaces

. A custom Order Entry System (OES) that provided a streamlined

method of entering and changing orders. The system boosted

productivity and decreased labor costs by 25%. In addition,

it increased the accuracy of orders thus reducing remakes and

enhancing customer satisfaction.

. A custom on-line ordering system for Decore-Ative's largest

customer which included web technologies and basic EDI type

functionality. Calculated savings at $150,000/yr.

. A Customer Relations Management (CRM) system which enhanced

communications between outside sales teams and inside

Customer Service Representatives regarding customer details,

order history/characteristics, relationship management tools.

. A custom built shipping application to replace a semi-manual

system which tracks packages and shipping methods. This

system includes, freight carriers, UPS and Decore-Ative's

truck fleet. Saving calculated at over $100,000 a year.

. A custom web ordering system for all customers that catered

to specific products to streamline the user experience from

ordering to delivery.

. A data warehouse along with development with Business

Intelligence (BI) tools to create a muti-dimensional

information tool to give management and sales immediate

access to sales history.

Developed a team to coordinate global software engineering

activities between all manufacturing facilities and the

corporate office. Working with management, training, the

business and the technical teams, all projects have been

completed successfully for the past eight years and have

sustained consistent effectiveness based on objective key

performance indictors. All major activities included the

creation of system user guides, training materials, work

instructions, internal audit processes and production standard

methodologies for all operations in each manufacturing facility.

Over an eight year period reduced IT operating budget by 37%,

increased system up time by 45%, eliminated software rollbacks,

and reduced help desk tickets by 29% while increasing

deliverable enhancements/tasks by 29%. Promoted 20% of staff

based on a personal mentoring program developed in conjunction

with Human Resources utilizing training programs (internal and

external) with objective deliverables allowing for both personal

and professional growth while improving the morale of the team.

April 2000 Amuro Consulting, Cypress CA 714-***-****

Staff: 2-15

to May 2001 Consultant

Services retained to develop, train and implement disaster

recovery / business continuity solution for a large, Los Angeles

based Entertainment Company. Provided direction on Domino and

Exchange migrations while enhancing client's understanding of

technology, standardization methodologies, and software

development life cycle. Working with client, developed and

implemented security audits and architectural steps to achieve

corporate security requirements as well as methods to sustain

efforts to ensure compliance. Process development included

internal and external auditing of software, record management,

data encryption, data security profiles and archival

methodologies. Developed web/portal policies, procedures and

work instructions, hardware/software enhancement request

processes, change control procedures to sustain 99.9% up-time.

Developed best practice strategy for senior management

supporting e-Commerce and web development. Managed a team of

outsourced developers on transition to online, internet

Purchasing portal.

March 1995 Metro-Goldwyn-Mayer, Santa Monica, CA 310-***-****

Staff: 25-40

to April 2000 Director IT

Reporting to the CIO, directed the MGM Corporate Strategic

Systems group providing technical support to worldwide business

units for email, groupware, intranet, extranet development,

financial planning, operations and budgeting systems. Directly

responsible for $5M operating budget, 2,500 enterprise users and

all strategic systems, extranet, intranet, security and

messaging projects. Executive member of the SAP implementation

project providing direction on relationship management,

conversation strategies, unit testing, training and

implementation.

Implemented: strategic vision for the MGM Intranet streamlining

corporate communications and providing MGM with a central point

for corporate news from various department portals, MGM's

extranet to provide external business-to-business customers with

secure instant order reporting from a web-browser to MGM's

internal SAP systems, MGM Internet security structure that

protected MGM from malicious practices from both internal and

external parties, Internet usage policies and monitoring,

Internet mail filtering, virus protection, firewall and DMZ

technologies and site restriction, MGM corporate VPN for

broadband remote access for employees to internal mission

critical applications, wireless suite of applications allowing

MGM employees to read and respond to mail, access SAP order

entry data, schedule meetings and access the corporate directory

and video release schedule, MGM Budget system based on Essbase

and Microsoft technologies allowing MGM to centralize their

budgeting activities to a single system thus saving time and

reducing overall budget effort by 50%, provided senior technical

liaison duties to the various business units to determine

application necessity, prioritization and technical feasibility,

compiled historical return on investment studies and data

collection to report organizational impact.

Education:

Bachelor of Science in Computer Science, DeVry June 1993

Master of Science in Computer Science and Technology, Azusa

Pacific University June, 1996

Technical Summary:

Hardware:

Dell desktops, Dell servers, Dell blades, Dell laptops, Cisco routers

and switches, Adtrans routers, HP switches, HP 4000/9000, IBM,

AS400, Mitel Phone Systems, Equallogic SAN, HP SAN, Xiotech SAN,

Bluecat security devices, SonicWall Firewall devices, HP network

printers, BlackBerry

Operating Systems:

Microsoft (Vista, 2003, 2000, XP, NT), Macintosh, OS X, Unix,

Linux, Novell Netware, AS400, DOS, CICS, TSO

Databases:

Microsoft SQL, Oracle, Sybase, JDBC, ODBC, IDMS, VSAM

Languages:

VB.NET, C#, C, C++, Visual Studio, Lotus Script, VB Script,

HTML, SQL, Shell, SQLWindows, COBOL2, CICS, JCL

Enterprise Applications:

Microsoft SQL Server, Microsoft Exchange Server, Microsoft IIS

Server, Microsoft Terminal Services, Lotus Domino/Notes,

Arcserve Backup Enterprise, Tivoli Storage Manager, Microsoft

Office Professional, Blackberry Enterprise Server, McAfee Ani

Virus Products, LANDesk, Cognos Reporting, Data Warehouse/BI,

Hyperion ESSBase, VMWare, Microsoft Project, Visio

Security Controls:

Knowledge of Data Loss Prevention (DLP), Intrusion Prevention Systems

(IPS) Sarbanes-Oxley and PCI

References: Available upon request.

Contact this candidate