Customer Service Manager

JENNIFER A. MURRAY

**** ***** ****** ***. ** #***, Washington, DC 20005 520-***-****

Email: **********@*****.***

Objective: Seeking to obtain a position in a high output, positive environment .

Certifications

NASM Certified Personal Trainer

American Red Cross CPR/AED Certification

NFPT Certified Personal Trainer

TRX Suspension Certified

Work Experience

Fitness Together – Washington, DC

Manager August 2009 – Present

Personal Trainer January 2008 – Present

• 92% client retention through trainer implementation of goal setting, constant evaluation of each client and their

needs and making sure the best course of action is taken with each person depending on the needs and desires.

• Networking through DC Chamber of Commerce events, BNI groups, special workplace talks.

• Managing 2 4 trainers

• Responsible for scheduling, exercise programming, assessments, nutritional counseling, and cardiovascular

programming of 63 clients.

Washington Sports Club Washington, DC

Professional Personal Trainer August 2006 – March 2008

• Manage scheduling, initial assessments, programming, training, tracking, and reassessing clientele based

portfolios. Maintain sports club quarterly session goals. Continually assessing postural issues and injuries.

• Teach group classes twice a week.

Holmes Tuttle Ford Tucson, AZ

Window Tinter January 2004 – June 2006

• Responsible for tinting all vehicles for new car department. Execute all retail business and special program jobs.

Also apply striping and decals on vehicles for new car department and Body Shop.

The Specialist Tucson, AZ

Window Tint Manager June 1997 – September 2003

• Tint all makes and models of vehicles. Manage 1 2 employees. Responsible for selling the service and product as

well as ordering supplies for the department. Troubleshoot all customer service issues.

Sunshine Media Tucson, AZ

Production Stripper February 1997 – May 1997

• Kodak wet color proofing for magazines, reprints, and alterations. Strip four page magazines, four and six page

reprints, and strip Authorized Alterations to go directly to plating. Compose ads, bluelines, and some proofreading.

Experience with line shots, halftones, dupes, reversals, and burning plates.

Sundance Press Tucson, AZ

Platemaker/Production Stripper 1995 – 1997

• Burn plates for two four color Akiyama presses and one two color Akiyama. 3M dry color proofing, bluelines,

proofreading. Strip four page magazines, authorized alterations, and line shots on camera.

• Run an AB Dick 9810 and 9870 with a T 51. Production work, camera work, and bindery of all kinds. Macintosh,

Adobe Illustrator 5.0, and Adobe Pagemaker 6.0 experience. Handle billing of accounts and customer service.

TMT T Shirts Tucson, AZ

Silk Screener 1992 – 1995

• Acting manager under owner, responsible for printing high quality jobs efficiently and effectively. Computer

preparation done for artwork on Macintosh. Point person for all communication in order to complete jobs on time

and without error.

CONTINUEING EDUCATION EDUCATION

Exercise and MS Pima Community College, Tucson,

Arizona

Core Conditioning AA in Applied Sciences

Gray Cook’s Movement Screening Major: Graphic Technology (1991 1995)

Sports Conditioning and Plyometrics

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