Manager Customer Service
Resume:
Marc G. Freeman
Downingtown, PA 19335
*****@*******.***
Objective: Challenging position which will fully utilize my Manufacturing, Quality
Control, Inventory Management, Budgeting, Marketing and related
technical skills where I can continue to make a contribution to my
employer’s growth and profitability.
Experience: 2001-2010 Peak Beam, Inc.
Edgemont, PA
Plant Manager
• Responsible Dept’s: Purchasing, Machine Shop, Engineering,
Manufacturing/Production, Shipping/Receiving, Inventory Control,
Stock
Room, Quality, Customer Service
• Day to day operation of facility
• Annual sales: 5-7 million
• Inventory turns: 4
• On time shipments: 97%
• Inventory backorders: less than 1%
1998-2000 Small’s Formalwear West
Chester, PA
Production Supervisor
• Responsible Dept’s: Shoes, Unpack, Shirt Laundry, Dry Clean,
Coat & Pants
Press
• Supervise twenty five employees
• Responsible for hiring, training, motivating, and disciplining
department
employees
• Monitor adherence to budget, Quality Control and standards
procedures OSHA,
Hazmat and Best Practice procedures
• Resolution of customer concerns and issues
• Monitor and improve manufacturing processes
1998 Dick’s Clothing & Sporting Goods
Wilmington, DE
Manager; Hunting, Fishing and Camping
• Supervise seventeen employees
• Responsible for hiring, training, motivating and disciplining
department
employees
• Monitor adherence to budget and take action to correct variances
• Identify opportunities to cut costs, improve employee productivity
and eliminate
shrinkage
• In absence of Store Manager, responsibilities include and are not
limited to,
opening and closing the store, truck unloads, contents of safe and
maintaining the paperwork necessary for the operation of the store
1992-1997 Bridgestone/Firestone Corporation
Frazer, PA
Automotive Supervisor
• Supervise eleven employees, (supervisor, administrative clerk, and
nine material
handlers)
• Annual operating budget for the Automotive Parts Department was
$650,000.00
• Day to day operation of the department
• Perform planning, scheduling, preparation of departmental
operating budget,
monitor adherence to budget and take action to correct variances
• Identify opportunities to cut costs, improve employee productivity and
develop
new systems and procedures to affect operation economics
• Prepare input data for PC for subsequent assimilation into
corporate data
processing system (TSO)
• Aggregate inventory is approximately 5.5 million with an average
of six turns
annually
1989-1991 Serono-Baker Diagnostics
Allentown, PA
Manager, Instrument Production
• Manage fifty two (52) employees, 12 technicians and 40
assemblers
• Preparation of annual operating budget in excess of $1,000,000.00
• Handled planning, scheduling, troubleshooting, etc. to confirm to
Master
Production Schedule
• Trained, motivated, and disciplined employees as needed
• Insured adherence to operating budget
• Conformed FDA’s Good Manufacturing Practice Guidelines as well as
Associated Hematology Safety Standards
• Interface with senior managers in Finance, Quality Control,
Marketing,
Purchasing, Inventory Control and Service Reagent Manufacturing
1973-1987 Unysis Corporation
Tredyffrin, PA
Manager, Small System Team Department
• Managed one hundred and ten (110) employees
• Annual budget exceeded $3,000,000.00
• Developed final test and quality acceptance procedures
• Designed floor layout to incorporate Just-In-Time mode of parts
delivery and test
• Initiated a defect reporting system tracking micro problems
requiring correction
Senior Supervisor
• Created Critical Parts Inventory Control System resulting in a
reduction of critical
shortages from 100 to less than 15
• Implemented over-lapping two shift operation which improved
product flow while
Maintaining the communication network during shift change
• Received “Exemplary Action Award” in recognition of my creativity and
innovativeness in designing new operating systems resulting in
substantial
cost savings and productivity economics
• Began career as Senior Test Technician responsible for final and
quality
acceptance testing of central processor and peripherals
Education: 1970-1971 Montgomery County Community College Blue
Bell, PA
• Completed 30 credits
1971-1973 Lincoln Technical Institute
Allentown, PA
• Associates Degree in Electronics Technology
1973-1987 Unysis Corporation
Tredyffrin, PA
• Management, Leadership, Data Processing, MRP II, Quality Circles,
Statistical
Process Control, Manufacturing and related classes and seminars
under
Company auspices
1998-2000 Small’s Formalwear West
Chester, PA
• OSHA, Hazmat, Best Practices, Safety-related seminars and Fork-lift
certification
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